Plusnet

Plusnet Outage Report in Westbury, Wiltshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Westbury, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Westbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Westbury, Wiltshire, England 09/18/2025 17:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Westbury, England

Latest outage, problems and issue reports in Westbury and nearby locations:

  • GavBailey79 Gavin Bailey ✋☝️ (@GavBailey79) reported from Melksham, England

    @GurpreetMudhar @MarkmaccaMc Sky, Talk Talk, Plusnet, Vodafone & literally 99% of all isp's use BT lines. I'm not being biased as a VM Network Engineer 😁, but you won't beat VM for speed. A WiFi extender is all that's needed. 👌

  • mrandmrscwms mrandmrscwms (@mrandmrscwms) reported from Bathford, England

    @MumsnetBath can anyone in Bath recommend internet provider Bath @BathEcho @bathlive as we have appalling service from @Plusnet

  • jennysibthorp Jenny Sibthorp (@jennysibthorp) reported from Frome, England

    @plusnethelp hi Plusnet, need your help urgently as my vulnerable parents (chemotherapy patient and deemed at high risk, needing to fully isolate) have significant issues with their WiFi. Since reporting issues this morning their WiFi has now stopped entirely and no phone line!!!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • therealbigjim1 J.B. Guttersnipe (@therealbigjim1) reported

    @Plusnet my fibre broadband is down after a lightening strike. I go to try and report it (been over an hour now), website tells me, were here for you 7 days a week. Except, can only report a fault via phone or chat, and they both close at 8pm now?

  • Mr_Mark_Norman Mark Norman (@Mr_Mark_Norman) reported

    Why is your online help now terrible @Plusnet ? You've closed my ticket without sending me what I paid for and without updating me on progress. And now I can only get in touch by phone and I don't have hours to spend queuing. This isn't why I chose to upgrade after many years

  • glhardy Gemma Smith (Hardy) (@glhardy) reported

    Sat listening to my husband on a call with Dean @Plusnet. I have never heard such a ridiculously rude conversation from a customer service rep. Plusnet must be so proud to have him on the team

  • bluecanary1977 Pete Whitney (@bluecanary1977) reported

    @Plusnet we have issues with phone and broadband at home. Phone rings when incoming call but cuts off on answering. Can't dial out. Broadband either not connecting or ridiculously slow.

  • ejames500 💕Elle J 💕#JustSaying (@ejames500) reported

    @Plusnet since we moved to fibre we have had no end of trouble with the Internet dropping. I think its time you send an engineer out now as nothing else seems to work!

  • GeekityGeek Daniel Parr (@GeekityGeek) reported

    @Plusnet My phone was stolen today. Your website says to contact you asap, but sends me to page where "phone stolen" isn't an option and your phone lines are closed! Throwing in a "My Account" section with zero options to lock my SIM or divert my calls has been a big help too :(

  • vic_7740 Vicki Slater (@vic_7740) reported

    @Plusnet Is there an issue in St16 2 area our internet is buffering. Tried the usual fixes!

  • artbizness Mike Radcliffe (@artbizness) reported

    Hey @Plusnet My internet is slooooow today and has been for a couple of days. Only getting 25mbps download and 14 up. Should be 55 down and 20 up? Can you investigate please?

  • LucianSanchez82 Philip Colling (@LucianSanchez82) reported

    @Plusnet Today one of your engineers resolved a slow broadband issue for me after discovering my line was configured as ADSL (I pay for fibre). Assuming its been this way the entire contract (18 months this month), am I due a refund for the difference between ADSL and Fibre?

  • ThingyThingster The Thingster (@ThingyThingster) reported

    DEAR PLUSNET, YOU ARE SUPPOSED TO BE GIVING ME WIFI, NOT GIVING ME A RED DOT THAT SPINS AROUND ON MY NETFLIX, REMINDING ME HOW TO COUNT TO 100. I USED TO USE BT: NO ISSUES. NOW I USE PLUSNET: I HAVE LESS BARS AVAILABLE TO ME THAT A PROHIBITION ERA MOSQUE. **** YOU, EMBER