Plusnet Outage in Frome, Somerset, England

@plusnethelp hi Plusnet, need your help urgently as my vulnerable parents (chemotherapy patient and deemed at high risk, needing to fully isolate) have significant issues with their WiFi. Since reporting issues this morning their WiFi has now stopped entirely and no phone line!!!

@GurpreetMudhar @MarkmaccaMc Sky, Talk Talk, Plusnet, Vodafone & literally 99% of all isp's use BT lines. I'm not being biased as a VM Network Engineer 😁, but you won't beat VM for speed. A WiFi extender is all that's needed. 👌

@MumsnetBath can anyone in Bath recommend internet provider Bath @BathEcho @bathlive as we have appalling service from @Plusnet

@Charpezz I have a sim only contract with Plusnet for just under 10 a month, think it's 2gb data and I can't remember the minutes/texts, but I've never gone over. And then phone wise I will say I had a galaxy A40 which broke 3 times within a year of buying it, so not that!

@Plusnet absolutely awful company would never use or recommend them! Took out a 12 month sim only contract for my son that ran out in April, sent 2 letters in July to cancel and still demanding money and threatening action!! No use on the SIM card for 9/10 months at least!

@O2 never mind. Seems like when I connect to 4G it is fine. Must be a problem with our broadband provider @Plusnet 🤔👀

@Plusnet anyone willing to help me today or do I go elsewhere

@virginmedia can anyone call me. Thanks for cutting off my service with plusnet from today but after 2 no shows from engineers and on hold for over 3 hours....i have no internet!!!!

@Plusnet hi there was a problem with my Internet and the advisor on the phone said there was a problem outside was just wondering if this problem had been picked its ne16 area, thank you

I go to the shops for two hours and come back to find my phone and internet down, and the phone line troubleshooter not working. Thanks, @Plusnet

@plusnethelp switched to plusnet in mid Sept and all has been fine up until this week when the Internet has become really slow. Tried the tips on "how to boost your WiFi" but hasn't worked. Tried to go to our account to log the poor speed but the website isn't working. Pls help

@Plusnet hi I'm meant to be having an engineer out to fix broadband today between 8 and 1 we are coming into last hour and I'm wondering what's happened to them

@plusnethelp Hi, I am trying to confirm the max speed I can get for my address, but getting conflicting info. My Plusnet account shows 40Mbs but comparison sites say 66Mbs. I know they say average, but it would be useful to know what the actual max speed is. Can you help?