Plusnet Outage Report in Thatcham, West Berkshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent Plusnet outage reports came from the following cities: Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Thatcham |
Internet | |
| Basingstoke |
Total Blackout | |
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Basingstoke |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Al James 📗
(@AlJamesBooks) reported
@Plusnet Unfortunately, your customer service is abysmal, and you keep closing my complaints when the problem is not resolved. Avoid plusnet at all costs.
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Jo Hoskin
(@cornish_poet) reported
@Plusnet don't go with plusnet. We have had nothing but issue's with mast down for 6 week's they have no resolution date! And tbh can't be bothered! Really shocking 🤔
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anicetune
(@anicetune) reported
@muns80y @Plusnet I've been trying to cancel Plusnet. Just a simple task of ringing and asking? Nope. After answering some pretty tough security questions, they tried talking me out of it, then said they were having technical problems. I then an e-mail about something completely different 🙁
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Charlie Goodall
(@goodall_charlie) reported
@Plusnet our electric was turned off due to grid work. Since it’s been back on our internet doesn’t work properly - have tried to contact plusnet - at least if you don’t respond to queries, you can’t be criticised for poor service.
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Sinz1019
(@sinz1019) reported
@Plusnet Why is getting through as long as getting through to the @DWP? That is extremely long waiting times, pretty shabby for a company that prides itself on customer service
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Susan Attwood
(@SRWoody23) reported
@Plusnet What type of shopper am I? One left by @plusnet without internet for 14 days. @Plusnet failed to meet fix dates of 25/11, 2/12 and yesterday promised within 4 hours. I live in a town of 100,000 and my neighbours are in same position. Never again.
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Col Skinner
(@ProfoundryCo) reported
@Plusnet Seriously need a solution as you are meant to supply my internet from tomorrow and not even got a router
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Ann Fleming
(@TredegarAnn) reported
@plusnet you say you provide excellent customer service yet none of your phone lines are open, there is no online chat and you have not responded to the tweet I sent. I’d call that poor.
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🐍 SN4KES 🐍
(@SN4KES) reported
@plusnethelp I really need technical help from you in sorting out a difficult UK landline phone number issue. Plusnet phone staff have been dismissive of my requests for proper technical assistance. Please help!
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Mark
(@MarkSJordan) reported
Disappointed with @Plusnet . In the absence of online chat, they tell you to direct message them on twitter. 2 messages about lack of mobile signal at our new home sent over 2 days.... Nothing 😡