Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 11/27/2025 22:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • mrparker666 Simon Parker (@mrparker666) reported

    @ejames500 @Plusnet personally I'd stick with Plusnet. they are all just as bad. Vodafone screwed me over last year it took hours to sort out. TalkTalk had the worst online rants last I checked. And I'm sat here with no broadband trying to get through to them though, it's generally reliable.💤

  • LizzieVee1951 Lizzie Vee 🧙‍♀️ (@LizzieVee1951) reported

    @Plusnet  I spent half an hour last night on the phone to you, guessing why my broadband had gone down and was promised that I would receive a TEXT when the transfer was complete

  • ederner Emma (@ederner) reported

    Would you treat customers like this @TalkTalk @Plusnet ?

  • Sponkadonk ✨ Sophetti Confetti ✨ (@Sponkadonk) reported

    @plusnet @plusnethelp still nothing! Can’t call you because phone says line error and got no network on mobile without WiFi which keeps disconnecting Please help!

  • rios_lab alejandro.dussaillant-j (@rios_lab) reported

    @Plusnet @plusnethelp broadband is erratic, today and past few weeks, we need stable connection, we teach etc! 25+ min waiting for your customer service helpline to answer, no chat available, is this SERVICE???

  • LizzieVee1951 Lizzie Vee 🧙‍♀️ (@LizzieVee1951) reported

    @Plusnet  I tried to contact you through your website but it doesn't support email, only another phone call and I cannot face hanging on for you again.

  • mrparker666 Simon Parker (@mrparker666) reported from New Milton, England

    @ejames500 @Plusnet Basically seems like a choice between Vodafone and Plusnet TalkTalk have many bad things said about them.

  • JackieFoy6 Jackie Foy (@JackieFoy6) reported

    @Plusnet Ordered a SIM on Friday 11 December, SIM now active and being charged, still no sign of SIM - help! Also ported my number across without SIM being delivered

  • andywg neonexpress (@andywg) reported

    Another day, further internet disconnections and slow speeds from @plusnet and still no reply from @plusnethelp on twitter at all and so once again hanging on the phone for over 30 minutes just to try and speak with someone about the woeful service. Nearly a week of this now.

  • SimonPa22712866 SimonPaul (@SimonPa22712866) reported

    @Plusnet It seems there are people like me up and down the country who signed up with @plusnet had a problem and now have no internet and are having to call helplines that nobody ever answers. #badcustomerservice