Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/02/2025 06:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • obsilverfox Ollie Brown (@obsilverfox) reported

    @Plusnet broadband has been down for about an hour and can’t tell if it’s a local problem or not. Are you aware of outage?

  • Aellabrenna Panther Aella-Brenna Pippa Bramley (@Aellabrenna) reported

    @Plusnet broadband has gone down in Chesterfield are you guys okay? Do we need to send some Yorkshire Gold Tea to your offices to help the server engineers?

  • anunknowncomic Julian Daniel (@anunknowncomic) reported

    @Plusnet We’ve been on hold to your customer services for a good while, would it be possible to send us a new router? Thank you.

  • wonkytodger wonkytodger (@wonkytodger) reported

    @Defencebrief @virginmedia Precisely. Unless there are 6 of you in the house streaming movies then 1g is a bit pointless! The only thing to watch with companies such as plusnet offering cheap deals, is that the routers provided can be less than amazing. That's a cheap and easy fix though. Good luck!

  • boulder20 mandy hewitt (@boulder20) reported

    @Plusnet our new sims arrived and asked for numbers to be ported, had txt saying porting would be complete on Monday !! Can’t make or receive calls , also have numerous voicemails that I can’t get and I’m not sure if they’re an emergency call as my elderly mother has dementia

  • baddogOTM Patrick Quinn #FBPE #GetBrexitUndone (@baddogOTM) reported

    @plusnet @plusnethelp Do you monitor your Twitter accounts? I sent you a Direct Message asking for help 21 hours ago, still not received any replies.

  • 4EVRDIZZY 𝟎𝟒 (@4EVRDIZZY) reported

    my wifi has to be the worlds worst connection @Plusnet

  • someothersam Sam (@someothersam) reported

    After ~2 weeks of inconsistent internet with poor speeds. @Plusnet are now leaving us without ANY during prime time (estimated until 21:45pm). This is at least the 3rd time we’ve had major problems with their service. “We’ll do you proud” couldn’t be further from the truth.

  • TomSykesMedia Tom Sykes (@TomSykesMedia) reported

    @Plusnet Super slow speeds up and down in SN6 8TZ today. Please investigate.

  • carmel222 carmel estelle (@carmel222) reported

    @Campaign_me @Plusnet It’s not a proper service mine has been awful for a year and In contract till December I cannot wait to change … no internet all day today and no attempts to fix it just bot messages