Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Carlos
(@eljefecarlito) reported
No one use @Plusnet, they told me it would take a month to fix my internet connection and that there was nothing they can do. Coincidentally, the day after I enabled @Hyperoptic, Plusnet engineers finally come and fix the issue. Scummy business practices
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Jonathan Woodward
(@jonwoodward57) reported
@Plusnet really disappointed with the service - funny how you get to talk to someone but if you wish to cancel an offer the only option is to call and after numerous calls - waiting over 1/2 hour each time I can honestly say huge mistake having any dealing with this company
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Nivsey
(@Timmynivs) reported
@mbga_uk I use PlusNet. They're probably no better or worse than any other, but their call centre and support is excellent, especially on their mobile phone side. I'll be sticking with them.
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Plusnet
(@Plusnet) reported
@unogemini Hello Jabber, So sorry to hear that, I have escalated the issue to our CAT team as this is a bigger issue than expected, they will be in touch with you as soon as possible. Salik- Plusnet Sheffield
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Chantal D
(@agirlvstheworld) reported
@Plusnet hi, please help, I'm urgently trying to cancel an order, but just cannot get through to you on the phone!
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Plusnet
(@Plusnet) reported
@digichocolate Hi there Saena, I'm sorry you need to cancel, that's not something we could help with over social media but please give us a call on this number which can be accessed internationally: +447953966500 - Adam - Plusnet Sheffield
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Runi
(@RuniR6S) reported
@Melon_R6 @virginmedia Yeah my ping went from 25 (on plusnet) to 50-70 with spikes up to 150. Outages every couple weeks, and when we call to try cancel they offer 5 percent off of an iPhone. They're dogshit
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FreeBSDeezNuts
(@freebsdeeznuts) reported
@Nathan02944834 @bt_uk @Plusnet It's the BT wholesale network maintained by OpenReach. This isn't provider specific.
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Plusnet
(@Plusnet) reported
@tourofshame Hey JG, I'm afraid that we don't support short code text messages, which is why these will have failed. I apologise for any inconvenience that this might have caused. -AJ, Plusnet Sheffield
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tasha woods
(@tashawo16229873) reported
@Plusnet ,still waiting on a response! I have a very I’ll family member in hospital who is critical,I cannot ring out or receive calls or messages! If something terrible happens and I am not able to be connected I’m gonna be raging 😡 SORT IT OUT AND RESPOND NOW!