Plusnet outages and service status in Basingstoke, England
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Basingstoke, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
The latest reports from users having issues in Basingstoke come from postal codes RG21 .
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basingstoke, England
The most recent Plusnet outage reports came from the following cities: Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke
|
Internet | 15 days ago |
|
Basingstoke
|
Wi-fi | 3 months ago |
Community Discussion
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens (@jezrichens) reported from Basingstoke, EnglandAnnoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience ππ
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Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jez Richens (@jezrichens) reported from Basingstoke, England@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jez Richens (@jezrichens) reported from Basingstoke, England@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Stephen Marriott π (@marriott7170) reported from Wokingham, EnglandPlusnet declined Β£50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Jabberwockydoodah πͺπ βοΈ π«β¨ππβοΈβ‘οΈπͺοΈ (@VIx666) reported@Plusnet Why is my mum who has been a long time customer of yours not getting as good a deal as a brand new customer?
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looms (@bloomtrader) reportedPlusnet is absolutely garbage no option to cancel online have to call them. Plus their website has been down for ages to even get that number. Joke.
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COYS CORNER PODCAST (@TOTTENHAM6191) reported@Plusnet years of poor service and drop outs constantly. Never getting the speeds advertised. Now an issue where it won't work at all and I have too wait 5 days for an engineer!! With a disabled child who relies on Internet as a sensory calm! Not good enough.
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Burt just Burt β’ (@bloodyeek) reported@Plusnet Thank you, @Plusnet but I have spent an awful long time this week on the phone to your advisors and Iβm not going to lose the last bit of sunshine today explaining everything again when youβve got all my details but you canβt get anybody till Monday to sort it this is over a week
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Paul Kennedy (@paulx1v) reported@Plusnet just been informed by Openreach that it will be another six weeks before they can connect us to the full fibre network. Not particularly happy with that, anything you can do to help?
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estevΓ©n (@superpaddiepads) reported@LessGrumpy @virginmedia Whenever Iβve had issues with Virgin itβs never been a UK call centre Iβve spoken to. Tend to avoid now but just left again after a couple of years of thankfully issue free broadband. Moved to PlusNet which is Openreach rebranded but far cheaper.
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Rob Dyson (@dysontour) reported@amandajp17 @Plusnet Absolutely. For a company that prides itself on customer service it's pathetic. Heaven forbid if they want to keep their landline and in a poor mobile area. It's always call them....and wait. As most of the current moves aren't at a customers behest, they should be ringing us.
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jpeg. Let's have πππππππππππ in news! (@G6JPG_) reported@PlusNet/#Greenby email server is down again. (From previous experience, it'll be back, but may take many hours.)
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Rob Shelley (@ITVRobShelley) reported@Plusnet hello! Last week I phoned to say I wanted to stay with your service - now I have a load of texts from you telling me my installation and router are set to happen/arrive - but Iβm already installed and have a routerβ¦this is surreal
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namecantbebrank (@alreetson) reported@bt_uk Since Tuesday, it's been an exasperating experience trying to understand what has happened and why. Her annex is now effectively redundant and she is confused about if she is, post-takeover, a BT customer or a Plusnet customer, and keeps getting stonewalled on the phone.