Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/02/2025 14:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • CliveWBell Clive William Bell (@CliveWBell) reported

    Next payment due next week Plusnet. The next payment and all payments thereafter will be cancelled until this issue is resolved

  • SerJuan6 Ser Juan (@SerJuan6) reported

    @Plusnet Gave up after 30 minutes on hold to your call centre. Shocking service, terrible.

  • mccaulref Alison McCaul (@mccaulref) reported

    @Plusnet Help! I can't get BT Sport 1 that i'm subscribed to! There is also no Help option for TV on the phones!

  • McIntoshRosco Rosco (@McIntoshRosco) reported

    @Plusnet after an hours phone call and being told it’s my equipment that’s faulty despite doing what I was asked and still no broadband connection& coincidence that others have issues. Shocking service. KeyWorker.

  • CommandaCoder CommandaCoder 🎄🎁 (@CommandaCoder) reported

    Right ok. Another plusnet router reboot at around the same time. Crashed out my server update. Thats two nights on run now. Every time it slices off another 2-3mbit down. It syncing now at 79904 max attainable 84577 all from stats on router but only get 63mbit down (wired conn).

  • norfolkpauluk Paul Barnard (@norfolkpauluk) reported

    The award for worse wait time for customer services must go to @Plusnet 1hr and still waiting to get my “problem” resolved of having my phone line connected!

  • Martin76x Martin - INSIDE VR (@Martin76x) reported

    In the whole time I've been with you you have never offered me a new router . Yet your supposed to offer me one every time I renew @Plusnet @plusnethelp

  • 2totango3 2totango (@2totango3) reported

    Do @jlandpcustserv @Plusnet know how very poor their WiFi help is!? Spent many hours trying to get through to speak to someone. If you’re moving house don’t bother with them. Waited 3 weeks for transfer.

  • mcdonald_gaynor Claire Gaynor McDonald (@mcdonald_gaynor) reported

    @Plusnet, we've not long just met,yet I have to let you know, as far as the speed of my internet, I find it incredibly slow.Downloading's a pain, uploading,the same, I'm going insane. You charge me full price, for half the service, it's not very nice. Pls give advice?

  • u0421793 Ian K Tindale (@u0421793) reported

    I never quite saw the point of the black line doodles over the top of this Talk Talk video (or is this Plusnet?) - seems like a failed experiment but they couldn’t get the pen off the film frames #TOTP