Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 11/10/2025 20:05

November 10: Problems at Plusnet

Plusnet is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyMarkAvery Andy Avery (@AndyMarkAvery) reported

    Contacted @talktalk about slow internet speed yesterday afternoon, they got @WeAreOpenreach to fix it this morning - very impressed. @Plusnet alerted to dead internet and phone at my 75 yr old mum's house yesterday. OpenReach visit NEXT TUESDAY! Come on PlusNet - do better!

  • bgerrans Benjamin Gerrans (@bgerrans) reported

    Hi @Plusnet, thank you for bringing forward my broadband install date by 2 weeks (much better than the month I was going to have to wait). The only issue is I'm not home that day, and there's no information on how to change the appointment to a time/date that does work for me.

  • yanziboom Yanzi Boom (@yanziboom) reported

    @Plusnet For the last 2 days I have absolutely no mobile service at SN10 2TD. Coverage here is usually excellent, what's going on?

  • rainbowclaire Claire Dunford (@rainbowclaire) reported

    @Plusnet hi, my husband's mobile has been out since about 4pm - just says emergency calls only. We're in SN10 area, is there a fault?

  • Mary_Nannery Mary 💙 (@Mary_Nannery) reported

    @Plusnet hi I’ve got no phone service today at home this has never happened before. What’s going on I’m in Stokenchurch Bucks uk

  • AndyMarkAvery Andy Avery (@AndyMarkAvery) reported

    @Plusnet @MartinSLewis it really does seem a bit bad that @plusnet increases an OAP bill from £25 to £42 with a single warning email. This practise really preys on older people who maybe don't notice these things.

  • rnewall Ruth Newall (@rnewall) reported

    @Plusnet trying to collect my DEAD mother in laws ‘debt’ Never has my MIL been in debt. My dead MIL is expecting debt collectors anyway. Heaven help us

  • Charlbeck71 Charlbeck Jewellers (@Charlbeck71) reported

    @Plusnet You told Me You would contact Me today and update Me on the problems I was having with Plusnet. This is the third time I have had to chase You up. Shocking service!

  • Marcie_Hatter Ruth Moss (@Marcie_Hatter) reported

    But apparently it is ‘impossible’ for them to put us back on ASDL even for ONE day EVEN THOUGH this entire mess is @Plusnet’s fault. Never go with PlusNet.

  • NaixL Ian Letter 🌳 (@NaixL) reported

    Also, PlusNet will indeed refund us and compensate us for the issue. Even though the situation was chaotic they have done well after that :).