Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 11/23/2025 02:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • KennyGalloway Kenny Galloway (@KennyGalloway) reported

    Steer clear of @plusnethelp and @Plusnet Had promise after promise for weeks now that they’d sort my broadband and phone line move, and now, just over a week before Xmas, I’m not left without both, and they just hang up when you try to call them, as they’re too busy!😡😡😡

  • P_aulClark Paul Clark (@P_aulClark) reported

    @plusnethelp @Plusnet Can I get some help, please? I can't remember the last time my connection was at guaranteed speed. Currently > 10 (guaranteed 30) download, 0 (yes ZERO) upload. I tried to attach a screenshot but it seems my upload speed isn't good enough. Thanks

  • KevinDann Kevin Dann (@KevinDann) reported

    @plusnethelp @Plusnet my broadband supposed to transfer to you today. No router, you’ve had old provider disconnected. Finally got into phone queue, been holding for 41 mins so far it’s your Xmas music, please help!!!

  • KennyGalloway Kenny Galloway (@KennyGalloway) reported

    @marcg_18 @plusnethelp @Plusnet BT weren’t any better to start with. Having issues moving over from Sky, and BT were the first to **** it up. Now plusnet have stuffed it up another 3 times. 😡🙄

  • mariepercival Marie (@mariepercival) reported

    Upside to this @Plusnet @plusnethelp even though no Twitter support either... Customer Support & then the Technician resolved the issue in 90 minutes. #result But PLEASE don’t torture us with 90 mins of Xmas music whilst we wait. My dogs are traumatised!

  • EssexRocker Dave (@EssexRocker) reported

    @plusnethelp Having to call @Plusnet every few weeks when you have an on going broadband issue is the worse thing about 2020, and we know how bad this year has been. #AnswerThePhone #EmployMorePeople

  • golfcities golfcity (@golfcities) reported

    @bt_uk 1st September service started with Plusnet. BT billed me on 1st Sept. I have all the communications etc from Plusnet.

  • martfoxy1 Martin Fox (@martfoxy1) reported

    I am currently changing to Plusnet broadband. My internet went down today and hasn’t come back up. Is it being changed over and how much longer will it take? Tried phoning customer services but they say they are overloaded and can’t take anymore calls.

  • AaronHiggins09 Aaron Higgins (@AaronHiggins09) reported

    @Plusnet how do I cancel a membership?

  • LexibleT Alex Tranmer (@LexibleT) reported

    @Plusnet is your (dreadful) broadband down yet again? All self isolating, my uni student and two secondary students need to access work online and can’t. Rutland. #notgoodenough