Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/03/2025 02:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Katneom1 Hicham Seghrouchni 💚🇲🇦🇵🇸🇦🇷 (@Katneom1) reported

    @JenniferOwen @Plusnet I think it's down worldwide, same here in Morocco and people from other countries have the same problem..

  • RidingTheFlow Igor (@RidingTheFlow) reported

    @CharlieBeatnik Sounds like you are not through L1 support yet - I feel your pain. Its clearly on plusnet at this point. And "no means of contacting openreach" is obvious bs attempt to bounce ticket, as plusnet *is* a customer of openreach LLU

  • technosoap technosoap (@technosoap) reported

    Imagine if Plusnet said "Terribly sorry but we have been forced to increase your bill -- those scoundrels at BT increased their prices! Out of our hands. Damn shame. Anyway, bill's due Thursday, thanks."

  • witchysage Sage (@witchysage) reported

    @Plusnet Hi! My wifi has been down all day and I just had a message from my neighbour saying that theirs and one of our other neighbour's wifi is down too (but they're with EE and NowTV). Do you know what could be causing a wifi outage in an area for multiple providers? Thanks!

  • Plusnet Plusnet (@Plusnet) reported

    @markwalshuk Hey Mark, I'm really sorry again for how long you've been without broadband. I believe I got this fixed for you after you messaged me via our Community forums last night. Is there anything else I can help you with? Cheers -Anoush (Plusnet Sheffield)

  • TheArnsby Dave Arnsby (@TheArnsby) reported

    @Plusnet Hey no sorry your explanation was straight out of the corporate play book. Hang up every hour on a phone call? What about the 2000 minutes a month limit? What do you call the 2000 minutes a month limit? ‘Fair use’ no doubt…

  • KaJohnson99 Katherine Johnson (@KaJohnson99) reported

    @Plusnet 7 days without broadband so far and terrible customer service - is that good value @Plusnet ? #GetYourActTogether #NotGoodEnough @ofgem

  • TraciC79 Traci 💙🕉📚☀️🌎😷 (@TraciC79) reported

    @BridgeeCee @Plusnet Come on @Plusnet Surely this is not the kind of service you strive to provide. Customers deserve better when they pay for a service.

  • GargAfc Garg (@GargAfc) reported

    @Plusnet Hi, our internet service has been poor for a little while now (slow downloads/buffering) is there anything that can be done to help please?

  • Samuttin Sam Utting (@Samuttin) reported

    @Plusnet My Wi-Fi’s gone down. Is there a problem in London?