Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 02/09/2026 21:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Plusnet outage reports came from the following cities: Tadley and Alton.

Loading map, please wait...
City Problem Type Report Time
United KingdomTadley Internet
United KingdomAlton Internet
United KingdomFleet E-mail
United KingdomWokingham Phone
United KingdomBasingstoke Internet
United KingdomThatcham Internet

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • marriott7170 Stephen Marriott 💙 (@marriott7170) reported from Wokingham, England

    Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • McIntoshRosco Rosco (@McIntoshRosco) reported

    @Plusnet no internet. No updates available been like this for around 12 hours. Can anyone help??

  • Nuomer1 Alan Denham (@Nuomer1) reported

    @Plusnet , @plusnethelp Stuff this! Your broadband service is adequate, your telephone helpers are good - but your email system is crap! 5 crashes just this morning, and that after recent complaints which have mostly been ignored. I am now informing everyone of a new address.

  • u0421793 Ian K Tindale (@u0421793) reported

    I never quite saw the point of the black line doodles over the top of this Talk Talk video (or is this Plusnet?) - seems like a failed experiment but they couldn’t get the pen off the film frames #TOTP

  • _YouMeAtAlex_ Alex 🎄 (@_YouMeAtAlex_) reported

    Anyone else on @Plusnet having issues with the router dropping all the time?

  • CliveWBell Clive William Bell (@CliveWBell) reported

    @plusnethelp no internet again this morning. What are plusnet going to do about fixing this ongoing major issue

  • Martin76x Martin - INSIDE VR (@Martin76x) reported

    @Plusnet you need to fix my connection ... I've got a faster upload than download ... WTF ??? @plusnethelp

  • lucyjkhan lucinda khan (@lucyjkhan) reported

    @Plusnet Now told on the phone there is a fault on the line and it will take till tuesday evening to fix as Open Reach dont work at the weekend. This means unable to work from home during COVID

  • applesnj Nikki Applewhite (@applesnj) reported

    @BBCWatchdog please could you investigate @Plusnet I am at my wits end. My dearest friends (aged 85) have been without internet or phone for over 2 weeks It is terrible customer care and I can’t get hold of anyone to help.

  • PamillaBAV1 Crone(akaCorona)🤒Alone😷BA(Open)Hons (@PamillaBAV1) reported

    @Plusnet "No problem" when there most evidently IS a problem just not appropriate.

  • CommandaCoder CommandaCoder 🎄🎁 (@CommandaCoder) reported

    Right ok. Another plusnet router reboot at around the same time. Crashed out my server update. Thats two nights on run now. Every time it slices off another 2-3mbit down. It syncing now at 79904 max attainable 84577 all from stats on router but only get 63mbit down (wired conn).