Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (71%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Thatcham |
Internet | |
| Basingstoke |
Total Blackout | |
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Basingstoke |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Stephen Marriott 💙
(@marriott7170) reported
from
Wokingham, England
Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Alison 🌈 ❄🇪🇺 ⚫
(@AliceMerray) reported
Hey @Plusnet my internet speeds are really poor recently. 4.4 Mbps down and 0.5 Mbps up. Streaming videos is virtually impossible. Please assist!
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Ariane Sherine
(@ArianeSherine) reported
@virginmedia I actually don't know, sorry - I just know I'm still paying for it and am on contract so can't leave without paying a massive disconnection charge (£273 approx, I seem to recall). The new buyers of my previous address have installed Plusnet so they're not using my service.
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Russel McLean
(@RusseldMcLean) reported
@Shotsblog @vpeanuts @SkyUK They have been so good since I switched to them. We have had problems thanks to Openreach, but Plusnet themselves have been great at helping to resolve all of these. Would highly reccomend them.
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Plusnet
(@Plusnet) reported
@secretspartacus Hi there, I'm sorry you've had a few issues getting a response from us we've been a tad chocka as of recently. We aren't looking at doing a social tariff I'm afraid. We don't want to lose you as a valued customer either but understand that money is tight. -Em -Plusnet Sheffield
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Day Novel
(@daynovel) reported
@plusnet we have been on the helpline for 90 minutes and are still on hold. Please help.
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Peter Morgan
(@PeterMo82489180) reported
@Plusnet Well ???? Where is the chase up ?? No communication still not working ???????????
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Nicholas Patrick Goodall
(@Goodall1954Nick) reported
@ArianeSherine @virginmedia Give up. If Plusnet is available in your area I've had good service from them for three years. Moved from Virgin cos of their poor cust service.
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Heather Dexter-Crow
(@CrowYogi) reported
@Plusnet hey there. We've just moved house & were told our fibre broadband would be connected (you've cut us off early). Broadband isn't switched on and the guy I spoke to didnt ring me back like he said he would. Annoyed that you're still billing me but not providing a service
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Claire Dunford
(@rainbowclaire) reported
@Plusnet Hi Anoush, it's saying that there is a service problem. That they are working in a fix.
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Dan O'Dell
(@dan_odell_) reported
@Plusnet Life would be a little easier if Plusnet actually turned up for appointments and responded to customer service enquiries