Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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E-mail (8%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
||
| Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Wondra Vanian
(@wondravanian) reported
@Plusnet Am I missing something on your website? I can see where to report a problem online if you're a full fibre customer but broadband customers have to wait until 8AM to send a text? Is there really that big of a difference in the level of service?
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Hayley
(@hayley_789) reported
@Plusnet still no mobile service in OX39 area, and no response from my message yesterday. This is becoming a regular problem, I’m missing important health related phone calls due to this!
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janimal For PM 🎸 📷 🌍🇪🇺 🇬🇧 ✊🇺🇦
(@jan1mal) reported
@Plusnet My internet has been down since last night (tethered at the moment). I have tried resetting my pwd on the site & router. The phone still works. No service outage listed on any status pages I can find. Please help
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Harry Gateaux
(@UtterlyRekt) reported
@arnonrs @Plusnet Same issue. They don’t appear to care.
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kelly (she/her) (n/d)
(@purple_dragon25) reported
@Plusnet having problems in ng24. Cannot access the net through my mobile, my PS4 on a lan isn't connecting properly, upload speed is absolutely shocking, my echo show won't accept calls or anything.
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benny* ✳️
(@BennyHawes) reported
@Plusnet Yes, thanks. It's just taking a long time to load and search seems to be broken still.
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Christina
(@christinamycock) reported
@Plusnet I’ve been waiting for my broadband router to arrive for over a week now and can’t get in contact with you. Can someone help me ?
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Tim Wright
(@TimWrighty) reported
@Plusnet so I’ve been a customer since 2019 and I’m on still on the same router. I’ve renewed and asked if I could be sent a new router and got told no, I’d have to move onto a 24 month contract for more money to be entitled. Is this right!?
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Operand PNGTUBER (Internet Desert Arc ,( ; n;)' )
(@OperandVT) reported
@Plusnet Hi Emma, I'm afraid it's out of *both* of our hands, as the problem has been identified previously as "There's nowhere to lay the line until the local council gets off their asses." Thanks for messaging though. ☺
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Martyn
(@projectthirty3) reported
Hello @Plusnet. What's happening with broadband in BN11? Down all day and no info. Openreach look like their not happy with people contacting them. What's the issue and do you have an indication of when it will be resolved?