Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Duffield
(@tamikonatsu) reported
@Plusnet Previous notes from the two engineers that came over might help with more information on what was done etc.
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Gary Vince
(@garyvince1981) reported
@Plusnet Hi, it was slow across the board but it rectified itself at about 10am.
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Plusnet
(@Plusnet) reported
@Amanda_1979Xx Hi Amanda, thanks for getting in touch and I'm sorry you're having issues with your connection. From testing your line, while we're showing no external faults; I can see a high number of disconnections over the past few days. -Tony Plusnet Sheffield
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Alice Woudhuysen
(@AWoudhuysen) reported
@Plusnet can you help me please? An engineer should be coming this morning to set up my broadband but I have no idea where they are and I've received multiple emails and texts saying that my fibre broadband's ready to go! What's happened here?
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Amy Duffield
(@tamikonatsu) reported
@Plusnet Only thing I can't do is check phone as I've never had a landline phone due to no need for it. Router has always been plugged into the master socket (it's only around 5ft from master socket to my PC).
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Mark Hyde
(@capnhex) reported
@Plusnet You said: 'Engineer notes show that some excavation work is required to enable the installation, work is due to resume on that tomorrow so I'll check back for updates then before getting back in touch.' No sign of any @OpenreachHelp engineers today, certainly no digging or fix.
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Plusnet
(@Plusnet) reported
@tamikonatsu problems, please run through the troubleshooting and let me know how it goes. Regards, Emily Plusnet Leeds 🌞
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Amy Duffield
(@tamikonatsu) reported
@Plusnet Not sure what you can access your end, but I did have an issue a few months ago relating to external cabling (general wear and tear on covers etc). Not had another disconnect since around 10:48am. Did have to restart router to get back to normal speeds though
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Nikos Coulson
(@nikoscoulson) reported
@Plusnet Absolutely shocking fault resolution service! Issue escalated and it’s gone nowhere and you aren’t listening to what the probable issue is. Instead you’re keeping me hanging on for over 24 hours with no contact or solution time. #rubbish #badservice
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Chris Forwood
(@CForwood) reported
@HarriettSG I used to be on BT. Great when it worked, but when it did not it was either call them, fine if you have a LOT of time to wait, or use an interactive service which never came up with an answer. With Plusnet someone answers the phone (I know!) & either tells you how to fix it 1/2