Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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MamaBear
(@MamaBearwill) reported
@Plusnet I have no idea. Spoke to a very good sales man that told me my details were in the system and I would receive it no later than 8th December and to cancel and reissue was a wasted opportunity. But here I am still waiting
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KPM photography
(@corkifephotogr1) reported
@Plusnet question on broadband - when I extended my account broadband speed was recorded at 36mbs and now my account has been changed to restrict to22mbs. This is causing serious issues with home working - why has it been restricted ?
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Susan Philcox 💙
(@spcb61) reported
@Smitchalot Switched from PlusNet as their service deteriorated, they didn’t want to find out what the problem was and discovered their equipment was poor quality and often repurposed. Instant improvement when switched to BT. Costs more but worth it for better quality all round.
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NayFUN_
(@NayFUN6) reported
@Plusnet Hey Plusnet I'm fortunate to be working from home but my Internet has been down since 11:30am I appreciate the extra time off but not sure my employer feels the same way. Any chance someone can help?
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Alison Thornton
(@ab1674) reported
@Plusnet so much for your great customer service my parents phone&Broadband should have gone live on the 10th!! Phone line went on the other day but still no broadband and your so called engineer for today hasn't appeared!! Oh and you've changed there number..absolute shambles
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Plusnet
(@Plusnet) reported
@Irenevolpina2 I'm really sorry about this, I can see we replied back to your previous Tweet on November 14th. Please feel free to send us a direct message along with your username if there's still an issue and I'll make sure that we're doing all we can to help out. - Adam - Plusnet Sheffield
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Voltoth
(@voltoth) reported
@Plusnet Hi, Chris. I'm no longer a PlusNet customer but thanks for the offer. The speeds are limited by the infrastructure where I am in Cumbria. I get the same speed estimations regardless of provider.
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Marlow-Maidenhead PA
(@MarlowDonkey) reported
Apologies if you’re getting inundated with truncated email messages from MMPA. There’s a problem in PlusNet’s mail system which is outside my control. I am trying to get this sorted.
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Country Craft Workshops
(@DownsTrader) reported
@Plusnet How do I cancel my line rental and broadband due to house move…None of your phone numbers are working/recognised… and cant find how to do it online
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NayFUN_
(@NayFUN6) reported
@Plusnet Hey Plusnet I'm fortunate to be working from home but my Internet has been down since 11:30am I appreciate the extra time off but not sure my employer feels the same way. Any chance someone can help?