Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Gillian Rodgers
(@millfieldslady) reported
@Plusnet hi, ordered a replacement router for my elderly FIL which never arrived. Rang Customer services who said they’d send another as first never dispatched. 2 weeks later, still not arrived. How do I get a refund of postage please?
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Oscar
(@Oscargetsit) reported
@misslucyp Had no issues whatsoever with Plusnet over the couple of years since I changed from Sky. Never had to use customer service so can’t comment on that but don’t flood you with emails etc trying to sell you other stuff.
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Lindsay Fuller
(@kirkleyhouse) reported
@Plusnet @b33r Don't start me on plusnet customer service.... Its a whole new world of horrendous in my experience
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Plusnet
(@Plusnet) reported
@harrisonmike Hi there! Thank you for getting in touch Mike, I'm sorry to hear you're having trouble changing the password. Are you able to send a screenshot of what you're seeing when trying to reset please? - Curtis, Plusnet Sheffield
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Gold please UHB 🙏
(@jazzandshiraz) reported
@Plusnet Customer support dependant on Internet working will do? Absolutely regretting switching to plusnet. Would never recommend
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Paula
(@himynameisPaula) reported
@bt_uk your short code 61998 number doesn't work on @Plusnet mobiles. Are you not the parent company ? Make it make sense ?
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Oliver Dallaway
(@DallawayO) reported
@Plusnet Worse than ever, watch 3 seconds, buffers then kicks me out. Really poor.
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Lee Reece
(@LeeReece18) reported
@Plusnet Well, I’ve been a customer for 4 weeks, 3 of those I had no phone or broadband and on the 4th you put my bill up 10%. Outstanding service.
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Alan
(@wired2thebrink) reported
@SkyHelpTeam I doubt @Plusnet do that and just supply a decent router. That aside the daily morning disconnects have happened for a decade before boost. Also that time 1am to 5am doesn't work for everyone and we don't need it especially as it kills a the disabled installed tool...
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🐍 6️⃣6️⃣6️⃣🔥
(@Soddem_666) reported
@Plusnet Thank you for your assistance Curtis. This quotation is taken from the agreed contract by telephone & email on the 22nd of January 2022 which I negotiated *early* to ensure continuity of service. Your quote => "Total �20.49 per month on a new 24 month contract." Please confirm.