Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Stephen Marriott 💙
(@marriott7170) reported
from
Wokingham, England
Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@areoff Hi there Andrew, I'm sorry about the issue with that and no it should still put the order through if you're using a PAC from BT within 30 days of receiving it. I'd definitely recommend deleting cookies from your browser before giving that another try. - Adam - Plusnet Sheffield
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Rockposer Dot Com!
(@rockposer) reported
@Plusnet Can you try and make the effort to respond to either the telephone (I know strange concept) or your DM's. For a 'communication' company, your actual communications are very poor indead
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💞 Bev 💞
(@Bev_michelle7) reported
@Plusnet Absolutely disgusting service once again! 3 times it's gone off in the last 3mins and it's not the phone line before u start, it's your end that's slowing it down and turning it off when you feel like it..All your about is money grabbing. STAY AWAY FROM THIS COMPANY!!!
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Claire
(@claireish_rawr) reported
@Plusnet Unfortunately I'll be moving to another network and staying there, moving elsewhere and then moving back is a lot of messing about and if I'm honest, I just can't be bothered. I also think it's a really bad policy to just cut off someone's phone at a time when they probably need
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Maple Delight
(@mapledelight69) reported
@Plusnet Which one of these doesn't shut down and reboot ten times a night ?
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Neil Summers
(@NeilSummers_) reported
Plusnet are ****, pass it on
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Mike Fabs syrup o figs
(@rebecca_moorby) reported
@Helen_Wood86 @TalkTalk The absolute worst service from any company I've used, switch to Plusnet and save yourself some coin.
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PompeyReece
(@PompeyReece) reported
@Plusnet I am a new customer about to have my number ported to a new Plusnet SIM on 6/5/22 but I’m abroad with no access to the new SIM until Monday. How do I delay this & my current SIM from not working? Sent DM and email - no reply! International helpline not working! Help!
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Marjory Brown
(@emtothebee) reported
Hey @Plusnet my mum, (a pensioner), has been trying to reach your ‘award winning customer service’ team by phone but can’t get through. She’s tried everyday last week & all day today to sort her bills because you’ve been over charging her. Give me a shout with your solution pls.
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SJ
(@angelusmalusuk) reported
@Plusnet Can I still cancel my switch when I haven't been switched yet, and how do I cancel when I don't use the phone due to a disability? Thanks.