Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 01/20/2026 19:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Plusnet outage reports came from the following cities: Tadley and Alton.

Loading map, please wait...
City Problem Type Report Time
United KingdomTadley Internet
United KingdomAlton Internet
United KingdomFleet E-mail
United KingdomWokingham Phone
United KingdomBasingstoke Internet
United KingdomThatcham Internet

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • spursssh Khalid Jussab (@spursssh) reported

    @Plusnet my plusnet broadband is down is there a problem. I am in Manchester and was switched to fibre effective yesterday

  • HazelR74 Hazel Robertson (@HazelR74) reported from Ulsta, Scotland

    @Plusnet my out going email is not working. How long before it starts again please?

  • GiovaSchiano Giovanni Schiano (@GiovaSchiano) reported

    @Plusnet Hi, my broadband is dropping every five minutes, is PlusNet down today?

  • scottberwick Scott (@scottberwick) reported

    @Plusnet I took out a new contract (via Compare The Market) - and the service is now active. No sign of an email regarding the £100 gift guide yet?

  • HumanityReality ☆XEye☆🌍🎶🎧 (@HumanityReality) reported

    Are you down plusnet @Plusnet

  • Sonyi84 Sonia Paine (@Sonyi84) reported

    @Plusnet @plusnethelp NOT HAPPY CALLED SEVERAL TIMES AS NO SERVICE AND STILL NO INTERNET #timeforanewserviceprovider 😡🤯

  • Tigercatgirl RSG (@Tigercatgirl) reported

    @Plusnet Can't send an email as it states I've exceeded my limit but only tried sending 1. Nothing unusual in sent items. Looked online and see info re transfer to Greenby but I haven't received any communication about this. My email is essential. What's happening please? Help!

  • laurajayne44 💥laura jayne💥 (@laurajayne44) reported

    @Plusnet could someone please check my DMs! I have been trying to contact someone as the app says a technical issue has restricted my internet access! Its been a week now & no response from anyone!

  • TolerantBrother Tony Malone (@TolerantBrother) reported

    @Plusnet webmail is timing out this morning. Unable to login. Status reports no issues though

  • PATRI0T_RIVER River (@PATRI0T_RIVER) reported

    @ZeNeX_74 @Plusnet Wait until you deal with their customer service, it's shocking !!