Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Stephen Marriott 💙
(@marriott7170) reported
from
Wokingham, England
Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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?????
(@ashleighviolet) reported
has anyone else got a @plusnet router n is it not working atm? so crap ffs
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Hannah Lynn
(@Hannah7900) reported
@jlandpcustserv Nothing but problems from August changing bband from Plusnet to John Lewis (who use Plusnet) Latest - i asked to keep plusnet email rather than JL & they closed it by mistake! They reopened it but now I cant receive emails. Each time I call I'm on hold for 40 mins
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Justin Morgan 💙 Join a Union Join Unite
(@Justoleponty) reported
@Plusnet You pride yourselves on customer service, yet I spent over an hour yesterday in a queue waiting to sort out an issue and gave up. The same thing is happening again this morning, so how are customers supposed to contact you to resolve issues???
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Stuart McCarthy
(@mccarthy_stuart) reported
@plusnethelp @Plusnet are you able to help me with this at all?
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Ange Wilkie
(@Kinglassielass) reported
@plusnethelp I am currently a Plusnet mobile customer and I wondered if you had any good deals combining mobile/broadband? My bb is due to end with another provider so looking for alternative
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Kinneas Almasy
(@AlmasyKinneas) reported
Never ever go near #Plusnet broadband. You've been warned.
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Auld Tiko
(@JohnCoo15416974) reported
@JamieDevlin1888 Ah got shot o them Jamie and went wae BT which was equally shite !! Now ah’m wae Plusnet Superfast and don’t have a problem 👍
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Marsss⁷ 🧚♀️
(@classcchicc) reported
@Plusnet FIX MY WIFI U SCUM
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Vickyabroad
(@victoriaredrup) reported
@plusnethelp what an absolute shocking service! Complaint outstanding for over 5 months! Broadband is useless and customer service is appalling- we are on count down to leaving Plusnet!!!
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Hannah Lynn
(@Hannah7900) reported
@jlandpcustserv Nothing but problems since August changing from Plusnet Bband to John Lewis (who use Plusnet) Latest - i asked to keep plusnet email rather than JL & they closed it by mistake! They reopened it but now I cant receive emails. Each time I call I'm on hold for 40 min