Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Wilkinson
(@SQLCadavre) reported
Oh. . . hang on. . . it might've been @Plusnet. Reconnected my @Google Nest WiFi router and it successfully connected this time. Networking is like black magic, I should've just sacrificed a chicken when it went down
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anna milne
(@annmilne9) reported
@Plusnet My internet went down around midnight and has not long come back on DT4 area. Not good. Customer services phoneline just says busy/cant answer calls phone back later 2day/2morrow.
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Neil Herbert
(@NeilHerbert) reported
@Plusnet @solarwhite100 @zabbix I'm now waiting patiently for plusnet to terminate my contract for slating them here... it's ok it'll probably take a while for them to figure it out....
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Plusnet
(@Plusnet) reported
@richardflatt Hi there, for a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. - Curtis, Plusnet Sheffield
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Michael de Groot
(@stayingaliveuk) reported
@Plusnet @MarkusDarkus83 It would be helpful to know what the specific detail of the outage was please? Please be more transparent with your customers.
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Plusnet
(@Plusnet) reported
@uxentriko For a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. - Curtis, Plusnet Sheffield
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SomethingBetterChange
(@Somethi21372373) reported
@Plusnet It wasn’t a short time!!! It went down at midnight & didn’t come back on til 9 this morning!! Why lie?!?!? I’ll be switching provider if this is how you lie to customers!!!
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Sandra Markey
(@SandraMarkey) reported
@Plusnet 4) I appreciate your personal friendly response, but Plusnet need to reflect on what when wrong and how long it took to detect and respond (and then make changes), rather than try and downplay the issue.
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Paul Freeman
(@_paulfreeman) reported
Nice to see the amount of @plusnet tweets mentioning that what looks to be a major outage affected "a small number of customers" ;-)
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Plusnet
(@Plusnet) reported
@Fiery_Fae Hi there, for a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. - Curtis, Plusnet Sheffield