Plusnet Outage Report in Basingstoke, Hampshire, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (67%)

2. 

   Wi-fi (15%)

3. 

   E-mail (8%)

4. 

   Total Blackout (8%)

5. 

   Phone (1%)

6. 

   TV (1%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Plusnet outage reports came from the following cities: Tadley.

City	Problem Type	Report Time
Tadley	E-mail	one month ago
Tadley	Internet	2 months ago
Alton	Internet	2 months ago
Fleet	E-mail	8 months ago
Wokingham	Phone	9 months ago
Basingstoke	Internet	one year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

• Jason M Farrow (@jasonmfarrow) reported 26 minutes ago from Basingstoke, England

  .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

• Jason M Farrow (@jasonmfarrow) reported 48 minutes ago from Basingstoke, England

  .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• DCharlieJP (@DCharlieUK1) reported 30 seconds ago

  I am having to explain why I can't log on - my Internet is down with @plusnet - I have forwarded details. Since yesterday the connection is intermittent and it comes at a critical time at work. :/ If I take a day off - which I have had to - then I am out of pocket (furious)

• Jamie McIntyre (@_JamieMcIntyre) reported 2 minutes ago

  Come on @Plusnet, this is terrible: e-mail issues have now been ongoing for *60+* hours. Your latest update is completely false: e-mails are *not* sending (even with 'a delay'), and incoming mail is being rejected. Completely unusable. @Ofcom can you look into this?

• DCharlieJP (@DCharlieUK1) reported 2 minutes ago

  @RogerOB49 @BBCBreaking @BBCBusiness I am in the middle of issues at work - my non-attendance is causing me huge stress and maybe my job. I am sure their T&C are watertight but wow - there's going to be a mass of people leaving Plusnet because of this so it might be fatal to them anyways.

• KGB (@kbavalia) reported 5 minutes ago

  @MarcAllera @EE How about a course for your plusnet technicians on how to maintain and support an email service. Are you aware that the service has been down for more than 48 hours after suffering issues for a number of weeks?

• Plusnet (@Plusnet) reported 13 minutes ago

  @StephBirdArt Hey Steph, you should now be able to log into your Plusnet email, however there may be a delay when sending and receiving emails. We’re working to fix this as quickly as possible and we’re sorry for the inconvenience caused. Thank you - Liam, Plusnet Sheffield.

• NigelsRadioTakeover (@NigelsRadio) reported 13 minutes ago

  @Plusnet Thanks. How did you know where my line is? I never sent a dm?

• . (@Liebes_kind) reported 16 minutes ago

  @VictoriaPeckham @Plusnet But who is better? People are always having problems with Virgin and Sky. I'm in the same boat as you but I don't know where else to go

• Anya Palmer (@anyabike) reported 20 minutes ago

  @VictoriaPeckham @Plusnet I recommend Fastmail. You pay a small amount per year but they will never mess you about like that. And then you can switch internet providers without having to change your email address.

• LoneBee (@LoneLeVay) reported 21 minutes ago

  @Plusnet @AiberdeinQuine I still can't send emails; getting error messages about unsupported connection encryption type on all plusnet mail accounts (not Gmail). Is this connected to the current problems and is there an indication of a solution? We are into a third day now.

• Sean McDonald (@SeanMcDD) reported 22 minutes ago

  @Plusnet Two days in and still can't send emails. Very poor customer service but no real surprise at that given the decline over the past year. Plusnet used be dependable but no longer