Plusnet outages and service status in Basingstoke, England
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Basingstoke, including 0 direct reports.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Stephen Marriott ๐ (@marriott7170) reported from Wokingham, EnglandPlusnet declined ยฃ50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help
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Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens (@jezrichens) reported from Basingstoke, England@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jez Richens (@jezrichens) reported from Basingstoke, England@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Jez Richens (@jezrichens) reported from Basingstoke, EnglandAnnoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience ๐๐
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Abi (@AbiSpurs26) reportedHas anypne else's @Plusnet gone down
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GM Mark Howitt (@MarkHowitt) reported@Plusnet @Plusnet poor again making me lose connection another call needed for comp @Ofcom
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๐ อ๐ฏอ๐ฆอ๐อ๐ซอ อ๐อ๐ฅอ๐ขอ๐ฉอ๐ฑอ๐ฌอ๐ซอ (@brianwhelton) reported@R4CK4TT4CK @bt_uk You do know Plusnet are BT? I was with them until they moved all their business customers over to BT. The Plusnet customers service team (not that I had much cause to contact them) were awesome.
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alyson (@AlysonAjm) reported@Plusnet plusnet keeps going down - what going on?
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Luke Weston (@lukedashweston) reported@Plusnet currently into hour 7 of my internet being down. When texting your help number it just keeps giving me an ETA of when it should be fixed which gets pushed further and further back.
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Steve 'beyond the bounds of respectability' (@Stever_wales) reported@Plusnet i am unable to reach you on your number 03301239123 from abroad. all other UK numbers I have called tonight have been fine, so I know its not network issue my side. every one of your social media channels I try to engage with, tells me to call the number. you need to improve your AI BOT responses, or at least get the customers complaint read.
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Atholl Allan (@AllanAtholl) reported@MartinSLewis Broadband with Plusnet for 2 years, this year's quote ยฃ15 per month higher than vodaphone.. asked what was going on, told our customer service is better, vodaphone ยฃ25pm vs ยฃ40 AND vodaphone additionally offered ยฃ150 tesco voucher.. Absolute no brainer ! Thx MSL
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Alan (@metalheed) reported@Plusnet engineer just finished installing full fibre. How long until service is on?
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Jacqui Langstead (@mizpah68) reported@Plusnet Iโve been with you for years yet to switch to full fibre broadband Iโve got to pay more than a new customer. This is so wrong. Iโm disabled and internet is my contact with the outside world yet penalised because I choose to stay with you
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MachLoopWales (@MachLoopWales) reported@Nolberto099 @ArmchairAdml Not missing the point at all. Well done. It's a common business model to increase charges after the 'new customer' period. There's no loyalty either way, just leave and get the same service from Plusnet/EE (same company as BT) for far less. Takes minutes.