Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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moot_ebooks
(@bun_ebooks) reported
Never change, Steam forums that a man and a half hours to infinity. Thanks, Plusnet!
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KaylaKraft
(@KaylaKraftYT) reported
@Plusnet I've done that on Facebook with an automated reply. This isn't the first time we've got no service. I'm actually fed up of this now as I've paid to watch something today. If the issue isn't sorted I think I deserve a refund from plusnet for the inconvenience
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Oldham Eye
(@EyeOldham) reported
@NKrankie Plusnet all the way, prices are right, it's reliable, tech support is English and I've only needed them once in 4 years, I was previously with Virgin who are ****!
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Andtora
(@Andtora2) reported
@Plusnet Internet still down in Hastings. Please sort it out.
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Nicola Hotston
(@HotstonNicola) reported
@Plusnet I have just had a email saying my payment will be taken on 20th Sept. It's £32.88 I would never have taken broadband out for this amount every month. Can you please look into this
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Karl Keyte
(@karlpk) reported
@Plusnet Like I say - Twitter-only support is a provider-changing feature. I appreciate you responding, but as a service provider, it's not good enough. And that's a shame, because Plusnet's support used to be top notch. One extreme to the other.
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Henry Dytch
(@DytchHenry) reported
@Plusnet There's nothing better than getting the internet speed you pay for, wouldn't you agree? Not only does mine drop out several times a day it never gets faster than 17mb and often not into double figures. Is your guaranteed 54mb minimum a real guarantee or a Yorkshire one.
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Natjon
(@Natjon11) reported
@NKrankie As a coule of other people have already said, plusnet is good, I've been a customer for nearly 3 years now, after awful customer service with bt, plusnet customer services are so good
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Charlie Harrison🎗
(@chasserific) reported
@BBCNews @bbcburnsy can you please put this message in the public domain - Plusnet Mobile Accounts with a Monthly Direct Debit please check their Bank Account. ‘System issue’ yesterday - multiple DD’s were taken out of accounts. Ours 10 times (!!) Plusnet Aware refund 5-10 days!
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Rob O'Neill
(@EconNewsH) reported
@Plusnet called customer services about broadband and was told I'd get a call back in 5 mins. That was 15-20 mins ago and not the first time your customer service team have ghosted me like this.