Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/12/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • brizzletonian Sarah (@brizzletonian) reported

    @Plusnet My daughter's phone is saying service suspended. The account (in my name) is showing no balance due. Please can you help?

  • JamesNewbon James Newbon (@JamesNewbon) reported

    Hi @Plusnet have you got any service issues in the Chippenham, Wiltshire area at the moment. I've got no broadband.

  • hazturtle Haz 🐢 💙🍎 (@hazturtle) reported

    @Plusnet no broadband but your service status indicates all is ok. Downdetector indicates lots of issues, trying to work from home. Is there an issue?

  • MANDARINLEISURE Martin Thomas (@MANDARINLEISURE) reported

    @Plusnet Is anyone there? I need help please

  • dpnaughton David Naughton (@dpnaughton) reported

    @Plusnet Hi. Just come home to find there is an Internet outage in my area. Spoke to engineer and was told it won’t be fixed until Monday!! How come this isn’t going to be fixed sooner as I’m now going to be without Internet access all weekend.

  • RayMoor18 Ray Moor (@RayMoor18) reported

    @Plusnet The EE network in Orkney has been down for 2 days now. This is totally unacceptable. Apparently spare parts needed are not available northern Scotland

  • EHatiris Dr Manos Hatiris (@EHatiris) reported

    @Plusnet visited Greece, very good network coverage as expected by local network, Cosmote, Wind, BUT .. I can NOT receive calls, only make... And to top it up, most of the time with the lowest possible data bandwidth... Worst roaming experience since 2000!

  • thenoblesteed Stephen Agius ステフェン (@thenoblesteed) reported

    Hi @Plusnet my internet has been losing connection at least twice a day for the past couple of weeks? I had the same problem a few months back and you claimed the problem was sorted?

  • ALH8715 Adam Hart (@ALH8715) reported

    @Plusnet Hi its back up and working now. Was this a BT led issue?

  • Coliboy1963 Colin Hamilton (@Coliboy1963) reported

    @plusnet I closed my account last month and got the final bill 2 weeks ago while I was unwell, replied to an email on Monday asking for payment, told them I would pay today, called and cant pay because its been sent to another department, wtf is going on