Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (9%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
||
| Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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𓊗 狄波拉 𓃠
(@Deeva__89) reported
@Plusnet absolutely disgusted in the service, no urgency offered, no compensation offered and told we will have to pay for the engineer to come out Monday! Weve been without internet since Thursday morning, cant WFH and we are heavily reliant upon the internet in the lockdown! 😭
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Mark England
(@MarkEngland_) reported
@Plusnet @UswitchUK I'm gobsmacked. You did nothing to help me when I tried to arrange a home move and subsequently cancelled my contract. Staff couldn't have been more curt and uncaring. You've changed a lot since I joined you in 2010, unfortunately not for the better.
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jamie davenport
(@jamieda19828877) reported
@plusnethelp @Plusnet why is our broadband awful literally can’t have good connection is my room and we have fibre internet is a joke
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Nick
(@flyingmonkeyuk) reported
@Plusnet @plusnethelp My internet has been up and down all day. Are you having network issues?
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Nick Latheron
(@FoundItLtd) reported
@plusnethelp further to previous query, my Contract End Date is showing 1st Jan 1970 is @plusnet having problems!
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Ben Wright - V for Viennetta
(@ChthonicQueex) reported
If I needed to report a broken water main, or a power cut, or (crivens!) a gas leak, I know I could do so any time 24/7. And yet, when my landline dies, I use up the last of my mobile credit to have @Plusnet play me a recorded message saying they can't take my fault report.
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Bel Pearce 💙
(@pearce_bel) reported
@PeachesNplum Love that she is tagging his service provider. I doubt @plusnet would want the publicity of being involved in a stalking and harassment campaign.
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John Marten
(@JohnMar01548477) reported
@Plusnet @UswitchUK Yes sort out your service with openreach. you take our money and the internet speed does not match your line speed.
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Ben Gisborne
(@bgisborne) reported
@JohnLewisRetail @Plusnet my Granny took out new broadband 6 weeks ago and order wasn’t placed for some unknown reason. Meant to go live yesterday but no luck. Now told only option is £50 for an engineer to come out. Terrible customer service and not ideal for a vulnerable 79 old
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Ian Critchley
(@CritchleyIan) reported
@OpenreachHelp Yes I have raised this. Engineer due on Monday. That is no help as we totally rely on it for WiFi calling. BT were informed yesterday. The overhead line to the house is 30 years old, broken and spliced to give my next door neighbour 3 supplies. (Voda,Plusnet ,sky).