Plusnet Outage Report in Basingstoke, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 24: Problems at Plusnet
Plusnet is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (68%)
-
Wi-fi (13%)
-
Total Blackout (13%)
-
E-mail (4%)
-
Phone (2%)
-
TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
-
Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
-
Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
-
Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
-
Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
-
Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Emily Betts
(@ekbetts) reported
@Plusnet my internet connection is diabolical and has been for some time. Please help
-
Mr Miran Pankhania
(@SteelCity_ENT) reported
@Ofcom @virginmedia @Plusnet Thanks. I have submitted an advisory form to make a formal log of my issue. I will have this investigated further if it is not resolved with a view to pursuing an independent decision from either of the bodies mentioned.
-
Jon D
(@JON_D84) reported
@ShineyCat @plusnethelp @Plusnet Counting down the days until we can leave for the same reason! Terrible service!
-
paul
(@paul__hilton) reported
@Plusnet There's lots of errors for Liverpool on connection sites...
-
Plusnet
(@Plusnet) reported
@Holly_dingbat Hi Holly, I'm sorry to hear you're having trouble calling us. What department are you trying to contact and what specific number did you try? -Tony Plusnet Sheffield
-
Julian Barnes
(@julian9302) reported
@Plusnet Hi, Since renewing my broadband with you the connection speed has gone down from 6mbps to an average of 1.5 mbps , rebooted etc but still slow speeds . Julian
-
David West
(@DW_1976) reported
@Plusnet Internet still down in DH7. Please can thus be looked into and resolved asap.
-
richard varley
(@themightylich) reported
@Plusnet Internet is down currently. We follow troubleshooting advice but it is always an external fault. Please resolve. This is costing us mobile data charges
-
paul
(@paul__hilton) reported
@Plusnet Liverpool internet been down all day ... Any idea how long it will be out for?
-
sarah johnston
(@tha_grim_peeper) reported
@Plusnet would you be able to do 1 month rolling or 3 months broadband for an existing customer?