Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/28/2025 19:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • marriott7170 Stephen Marriott 💙 (@marriott7170) reported from Wokingham, England

    Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • BioregionBrum Bioregion Birmingham (@BioregionBrum) reported

    @KateSlaterPR @Plusnet Exactly the same experience. @Plusnet total garbage. Nobody answers the phone, nobody knows what's going on when they do answer the phone. Pulling my hair out trying to get it sorted.

  • deary_adam Adam Deary (@deary_adam) reported

    @plusnethelp Morning! So my go live date is here, my old providers service has ended, but I have no plusnet router or setup info... Help!!!

  • ric_myers richard myers (@ric_myers) reported

    @Plusnet are there any maintenance works happening in Doncaster? My broadband has cut out 2 mornings in a row now. Done all checks and everything else is fine. Making working from home very difficult.

  • ItsGirlTribe Girl Tribe (@ItsGirlTribe) reported

    @Plusnet dont switch to this company! We have no iternet and its been nothing but a ball ache trying to fix. Long hold times and engineers who do not turn up.

  • wehatehowardweb dave bone (@wehatehowardweb) reported

    @JuliaHB1 @VodafoneUK Change to Plusnet Julia on EE network 👌

  • TomPollak7 Tom Pollak (@TomPollak7) reported

    Hello @plusnethelp my brand new @Plusnet internet service is not working, do I need to contact you to fix it? Or will you contact me and fix it?

  • aemulantes dave (@aemulantes) reported

    Any legal experts out there. Does the fact @Plusnet failed to comply with their start date mean they are in breach of contract? If so I’m cancelling the direct debit and going back to SKY. At least they provided a service.

  • devenir28 ashir (@devenir28) reported

    @plusnethelp Hello I've contacted three to ask why my number hasn't been transferred over properly, said to contact my old provider and get them to unlock the network. None of my calls (like to plusnet) are going thru properly. Can any1 help??

  • bokonudom Bassey Okon-udom (@bokonudom) reported

    @Plusnet mobile no.07529219830 notice to cancel contract end 1/10/2020. Bills dept pls contact ur cancellation dept, don’t send further reminder. I’m not in the UK since 29/9/2020 hence unable to call

  • depicus depicus (@depicus) reported

    Broadband is back, now to move provider as the service from @Plusnet (now owned by BT) was ******* awful to non-existent