Plusnet outages and service status in Basingstoke, England

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

• 
  Stephen Marriott 💙 (@marriott7170) reported 18 minutes ago from Wokingham, England

  Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help

• 
  Jason M Farrow (@jasonmfarrow) reported 23 minutes ago from Basingstoke, England

  .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

• 
  Jez Richens (@jezrichens) reported 27 minutes ago from Basingstoke, England

  Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

• 
  Jez Richens (@jezrichens) reported 35 minutes ago from Basingstoke, England

  @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

• 
  Jason M Farrow (@jasonmfarrow) reported 36 minutes ago from Basingstoke, England

  .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

• 
  Jez Richens (@jezrichens) reported 51 minutes ago from Basingstoke, England

  @Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grimble Crumble (@GrimbleCrumble9) reported 2 minutes ago

  @grok is plusnet down in the UK?

• 
  David Byrne (@David__Byrne1) reported 4 minutes ago

  Hey,@Plusnet - broadband engineer booked for 8am to 1pm today. Still waiting and not even a phone call from your Muppets MJ Quinn for an update. Is this the **** service I now have to expect from you people?? Shambles 🤬🤬🤬

• 
  Chr15_init (@CHR15_MTB) reported 4 minutes ago

  @ben_benjamin3 @virginmedia Did the same with mine, rand them. Best we can do is £55! Erm everywhere else is offering £25-£35 for the same service? Sorry, best we can do. Cancelled. Went to Plusnet. Two days later a phone call. Why are you leaving? We can match plusnets price if you stay. Too late. I genuinely don’t understand their thinking. Waste of time & money.

• 
  Jude A (@Jaddle) reported 4 minutes ago

  If you want to know why the UK is draining down the plughole it is encapsulated in this: our internet is rubbish. Plusnet suggested full fibre. 2 months later we still don't have it. It's going to take 3 companies & 4 visits to get it installed. Time, cost, inefficiency. UK 2026

• 
  GeeMan (@Greymayce) reported 5 minutes ago

  @tina0402x The trouble is all other providers BT Plusnet etc apart from Virgin use the same cabling, be it copper or fibre it all comes from the exchange. I worked at BT and this was explained by an engineer in the training. Copper is being phased out.

• 
  Hamish (@Hamish88205796) reported 6 minutes ago

  @DerylLynn @Plusnet Don't **** about. Slap a claim for £1,000 +costs in via MCOL. They'll happily settle out of court for £500 or more + costs and repair it.

• 
  Emma B (@EBGBeee) reported 8 minutes ago

  @Plusnet Plusnet support couldn't help beyond reading out web pages I'd already visited, so had to use chat on Greenby instead. Actually seem to have got somewhere with that, tho' the solution implemented doesn't reflect well on Plusnet or Greenby.

• 
  Tony (@Tonysmini) reported 11 minutes ago

  @Nigelh7n @WeAreOpenreach It’s got to be done by Jan 2027. Plusnet don’t supply a VoIP/digital voice service hence the suggestion to swap to BT/EE if you want to retain a landline number.

• 
  Seffuel Bloodmoon | Béta (@Seffuel) reported 11 minutes ago

  @AethyrUlf @Plusnet Just noticed it didnt send the first post.... But you get the idea :P I worked at the largest internet company where I live, know a big thing or two on how it all operates. there's probably an issue with your COAX, DSL or FIBER. going into your place. it all depends... where..

• 
  Ste (@Stevanobalabala) reported 19 minutes ago

  @Plusnet I’m due for renewal with you next month and have been with you for years now but getting sick of new customer getting gift cards and there’s better deals with other suppliers that are significantly cheaper. Why should u stay with you?