Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 11/17/2025 20:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Cabbidges Dancer in the Void🕷 (@Cabbidges) reported

    @Roadwarrior29 @EE @Plusnet We somehow have ee and plusnet tagged in, O O I never checked! Wishing you a lovely evening and sending a late *** nog!

  • djones1509 Derek Jones (@djones1509) reported

    Some of the @Plusnet customer service agents are so incompetent. When a request was issued to add credit to my account, it took a third agent to finally issue it. They call it a "good will gesture" even though it's money that's owed to me. Appalling service! #badservice #plusnet

  • drumting James Sharp (@drumting) reported

    Massive @Plusnet outage in Devon, expected to be down until 6pm today 🙄

  • SamWakefieldsam sam wakefield (@SamWakefieldsam) reported

    @Plusnet day 7 without broadband, no update to the ticket raised since it was logged and diagnosed as an authentication issue, can not explain the stress caused as I have just moved house and work from home using teams 5 days a week. I will be leaving plusnet as this is shambolic

  • NLloyd19 🏴󠁧󠁢󠁳󠁣󠁴󠁿Kilted scot/geordie #DisolveTheUnion (@NLloyd19) reported

    @plusnet please tell me how we pay for 38mb and all night it's been av 5. Yes 5. We complain and send 2 screenshots and in less than 1min it jumped to 20. You are a conn us getting that increase means someone else has gone down Be HONEST to what you can deliver to all customers

  • gracemaggysmith Grace Smith (@gracemaggysmith) reported

    Who’s a good internet provider, I pay mental amounts at @Plusnet for it to never work and support to tell me to spend months testing channels or that “doesn’t work well with Apple devices”

  • FplTangerine FPL Tangerine 🍊 (@FplTangerine) reported

    Decided to go with Plusnet as my new broadband supplier but am already regretting it. Was told the service was up and running so go to set-up my router; doesn’t work. Call their customer service line; not accepting calls. Excellent start @Plusnet 👏. *****

  • widsgid widsgid (@widsgid) reported

    Actually sick to **** of @Plusnet and their ****** Internet and ****** service. Paying for fibre barely get broadband.

  • Adammoh65678 Adam (@Adammoh65678) reported

    I emailed plusnet two days ago but no reply. Really disappointed with this customer service. Definitely won't be recommending plusnet to family and friends.

  • David___Lewis David lewis (@David___Lewis) reported

    Well @Plusnet is totally useless So many crap companies it gets depressing