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Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 14% Wi-fi (14%)
  • 9% E-mail (9%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Basingstoke, England

The most recent Plusnet outage reports came from the following cities: Tadley.

CityProblem TypeReport Time
Tadley E-mail 2 months ago
Tadley Internet 3 months ago
Alton Internet 3 months ago
Fleet E-mail 9 months ago
Wokingham Phone 10 months ago
Basingstoke Internet 1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow
    Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jezrichens
    Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

  • jasonmfarrow
    Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jezrichens
    Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Big_Tim47
    BigTim47 (@Big_Tim47) reported

    Plusnet. Anything better than what I’ve endured last 3 weeks. Business loss, business partners webinars loss. The list.. and stress goes on.! I want revenge for all of the trouble and stress caused to me .. Am sure I’m not alone…

  • ApriliaRSVRace
    Paul Quinn #14 (@ApriliaRSVRace) reported

    @Plusnet new SIM no service and has new number when asked to keep original and gave PAC code. Can’t even sign into mobile app? Thought this was supposed to be easy??

  • SteveJmz
    Steve 🍌 (@SteveJmz) reported

    WiFi router recommendations? My Plusnet one is just awful and keeps cutting out around midday when it’s warm which is a nightmare when WFH.

  • anubeon
    🌹Lee Hyde 🌹#EarnMyVote #SocialismOrQuits (@anubeon) reported

    Pretty **** of @Plusnet to not include MMS' in either they Text or Data allowances. The way they treat long term broadband/fixed line customers is also woeful. No sweatheart deals, just a persistent shafting until/unless you've the time and timerity to phone up & argue the toss.

  • skyecottage
    Skye Luxury Cottages (@skyecottage) reported

    @Plusnet WiFi is down in our flat and we've tried all your suggestions. Used to be able to phone you. Is there an outage at IV3 5DA?

  • HLouise1610
    H,loux 💫 (@HLouise1610) reported

    Cant wait until our contract is up with @Plusnet next month! Worst wifi connection Ive ever known! It's impossible for me to stream at night and I am constantly reconnecting my laptop! had to reset it 4 times in the last hour! SICK OF IT!

  • frankie_mcstein
    Frankie Mcstein (@frankie_mcstein) reported

    @Plusnet Is Anoush slang that I've missed or is it actually some poor dude/ette who literally never gets a day off? Are they chained to their laptop, weeping while they post merry statuses? BLINK TWICE IF YOU NEED HELP!

  • altnewsuk
    Keelan Balderson (@altnewsuk) reported

    @Plusnet Is the fibre activation date given in your emails an estimate, because we're set up as of yesterday (the date) but still receiving typically poor broadband speeds.

  • davelms
    Dave Sugden (@davelms) reported

    @Plusnet Hi @plusnet the technician completed the work today (issue was down the road). Two hours later and we've experienced same disconnect/reconnect again. Can you check line again please

  • SammyLou_82
    Sam (@SammyLou_82) reported

    @Plusnet mobile signal completely down for last 48 hours on 3 devices in the household (mine Plusnet, other 2 are EE) with long delays for standard texts coming in. Getting an error message on your coverage checker. Can someone advise how we resolve please?