Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/25/2025 16:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SEMAinspector Approved Rack Inspector Ltd (@SEMAinspector) reported

    @Plusnet can you help, I haven't had my account since May 2020 but recently try you've started billing me and now threatening to send my details to a debt collection agency....thanks for that

  • woldsweather Trevor Appleton (@woldsweather) reported

    @Plusnet Is there a problem with email? Mine are all coming back server delay relay denied.

  • JakeBonner5972 Jake Bonner (@JakeBonner5972) reported

    @michaelweedon @Plusnet Mine went down around 8pm and hadn’t returned. 😔

  • sara_nash80 saraj (@sara_nash80) reported

    @Plusnet No sign of open reach - this is an absolute disgrace. They should never have disconnected the service until such time that they were actually able to carry out the work. My mum is paying for a service that she cannot use!!

  • limehousepod The Limehouse Podcast (@limehousepod) reported

    Thanks @Plusnet for giving my Christmas family house the worst internet speed in the entire neighbourhood. As always, nailing it. 🥵#Useless #TerribleService #BadInternet

  • sara_nash80 saraj (@sara_nash80) reported

    @Plusnet Any update on the works and temporary fix please? Thanks

  • JamBriggs James Briggs (@JamBriggs) reported

    @Plusnet Is your broadband down? Barely worked from 3pm and has stopped working altogether now. Lots of lights flashing on router but no internet light.

  • emartin0157 LovingDaddy 💕 (@emartin0157) reported

    @Plusnet Please contact me I'm a new customer but don't have a router????

  • Plusnet Plusnet (@Plusnet) reported

    @crystallised123 Glad to hear this. Get back to us if the issue re occurs or we can be of any further assistance. Dylan Plusnet Sheffield.

  • Plusnet Plusnet (@Plusnet) reported

    @blackamber1978 Hi, Ben. I'm sorry to hear about the issues you are experiencing, Our sales team can be reached on 0800 013 2632 and will be happy to help. Apologies for the inconvenience. Dylan Plusnet Sheffield.