Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/08/2025 14:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • 187DZA Sofa Sundays (@187DZA) reported

    @JHow989 @Plusnet @plusnethelp I’m happy I turn down an engineer role there you find the problem to be bt as the lines are rented from them.

  • FarEastRonald Ron Tizuela (@FarEastRonald) reported

    @plusnethelp new to @Plusnet and gotta say it’s been far from great. Always so slow and the download speeds are nothing like what they advertised to me. Trust me when the contract finishes I will not renew. #secondrate

  • stephchatterbox Stephanie Williams 💙 (@stephchatterbox) reported

    @plusnethelp Hi, our plusnet wifi keeps going down (over the last 3 days) with an error light on the router. We have upgraded recently and are transferring to fiber soon so is this whats likely to be causing the issue?

  • LMKLMKLMKLMKLM KLMKLMKLMKLMK (@LMKLMKLMKLMKLM) reported

    @incompleteocean @SkyHelpTeam I'm down too, using plusnet which is a bt company I believe? Another user on EE is down too from twitter..

  • AbbbieeeMaher Abbie (@AbbbieeeMaher) reported

    Do @Plusnet just keep you on hold for ages cause you're ringing to cancel and it's their way of saying I'm not allowed?

  • birobasher Biro Basher (@birobasher) reported

    @plusnethelp Problems accessing Plusnet mobile account. Isn't recognising either password, email or phone number (doesn't say which is wrong)

  • kelly_tengi Kelly (@kelly_tengi) reported

    Oddly reflective today. Tomorrow is my last day working for @plusnet. This account was originally set up as kelly_plusnet as I did a lot of direct support for people on here, just as customer support via Twitter was properly kicking off.

  • dr_mabuse1985 dr.mabuse (@dr_mabuse1985) reported

    @Plusnet hey plusnet I still haven't received sim card from despite you porting my number from prev supplier. Thanks for that I have now had no service for 2 days

  • MichiSaye Mitch (@MichiSaye) reported

    @Plusnet We’ve switched to your service on 27th January, however there’s no broadband service yet. We also haven’t received the router despite it being dispatched on Saturday. It is affecting our jobs and education a lot!! Could you please help?

  • loobyroberts ☆Lucy Lou☆ (@loobyroberts) reported

    Absolutely shocking service from @Plusnet House move should have been completed 2 weeks ago, they arranged an appointment for today without consulting me and then didn't even turn up. Cant even get through on phone. Not like I need broadband in a pandemic or anything 😠