Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Emily E Hoyle
(@EmilyEHoyle) reported
@Plusnet my broadband is not working has been down since yesterday. I have checked the connection to my router.
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💕Elle J 💕#JustSaying
(@ejames500) reported
@Plusnet It's worked fine until we got fibre so now we pay more but its a lesser service!
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Andy Rennard
(@rennarda) reported
@plusnet my broadband speed is < ½ what it should be - has been for a few days. Is there any way to report this other than phoning support?
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john edgar
(@egithirteen) reported
@JamesHarkin Been with plusnet for a few years now, can't remember having to contact them. Was with sky previously and and had a few problems that always seemed to be someone else's fault... Including when THEY didnt book the engineer to come out. Talk talk were good as well
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Sophie H Powell
(@sophiehpowell) reported
@Plusnet our devices have full WiFi signal and are attached to the router, but the internet keeps dropping out for no reason for the past week. Generally a router reset seems to make it work again but sometimes it doesn’t come back for an extended amount of time. Hp6 area
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Murray Forsyth
(@mufo) reported
@JamesHarkin 2/ Plusnet for many years now and never seen any problem. No doubt people will have good experience of some of the poorer providers, but which magazine aggregates hundreds of reviews over a long period, so are very trustworthy.
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Jenny Dove
(@dove_jenny) reported
@Plusnet @MarcAllera Why, after numerous attempts to resolve my serious complaint regarding an incorrect DCA, has no one responded to me after 3 weeks? How is this 5* customer service?
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Laura Stanley
(@LauraStanley88) reported
@Plusnet I am trying to contact you on 0800 4320080 which is the number on your website but it says it is not a recognised number. Our broadband is not working and we need it fixed ASAP.
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Andy Lutwyche
(@andylutwyche) reported
@chris_a_tye @Plusnet They all do this; baffling that they haven’t spotted the issue with this set up…
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claire
(@clairem99) reported
@JamesHarkin @peterdaily You get to decide when your 'enough is enough' point if there is documented evidence you've contacted them about poor service they can't charge you a exit fee for breaking contract if you still in one. I would also jump on the Plusnet bandwagon they've been great