Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Stephen Marriott 💙
(@marriott7170) reported
from
Wokingham, England
Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Terri Apter
(@TerriApter) reported
@Plusnet The “view bills” option on the website is not working and there is no way of seeing itemised charges.
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Deborah Sisk
(@deborahsisk) reported
@Plusnet I am the account holder for an 89 year old partially sighted lady. You promised broadband installation since 26th July. Haven’t received any dates of connection still. What’s going on? Your duty of care to an elderly customer is clearly very lacking!
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Barber In A Box
(@Barberinaboxuk) reported
@Plusnet the mobile accounts I have with you have been unable to make or receive calls or texts for 3 days so far. Is there a problem in London? If so then any updates on it?
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Jamie Bellinger
(@jmblgr) reported
Oh good, @Plusnet's down again. 💻💩
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Andrew
(@PhysicsAndy) reported
Hi @plusnet, my Plusnet mobile SIM has been unable to connect to the network for 2 days now. Multiple device resets and still emergency calls only. Any support?
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Plusnet
(@Plusnet) reported
@_charlotte_e affecting the performance. I've increased the SNR margin to try and resolve this. Please allow at least 24 hours for the change to settle in and let me know if you continue to have problems after that. Regards, Emily Plusnet Leeds
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Jay
(@jsquires1990) reported
@Plusnet have tweeted and sent DMs but you have failed to respond to either. First time customer with new connection and you can’t be bothered to even respond! You advertise having great customer service, #proveit.
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Deborah Sisk
(@deborahsisk) reported
@Plusnet I am the account holder for an 89 year old partially sighted customer of yours. You promised broadband since 26th July. You haven’t provided this. Still no news on when she will be connected. Your duty of care is non existent! On hold on the phone for over an hour.
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Julia Beaumont
(@BradToothFairy) reported
@Plusnet why is your phone number not working? I need to speak to you about an order
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Peter Forbes
(@PScotfree) reported
@Plusnet when engineer visits to install FTTP does he/she remove telephone cables from house ? Or do you shut down lime remotely ?