Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 10/27/2025 21:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • k84_kim Kim🌲🏳️‍🌈🏳️‍⚧️🌲 (@k84_kim) reported

    @LudiLegacyy @Plusnet Wtf that is shocking

  • Olibobs3 Olibobs (@Olibobs3) reported

    @Plusnet not able to make/receive calls again!!! What is going on with your service? - this is becoming a regular occurrence!!

  • salahmanmino just kali (@salahmanmino) reported

    @Ryanbrewer7 @Plusnet @plusnet I have tried getting in touch with their ops director as the call centre is useless. - GUESS WHAT? No response or responsibility. 6 weeks since we ordered the service still not switched over . Paying double charges. Pathetic company. #plusnet Next stop CEO.

  • AdrDwn101 Not A Number 🇬🇧 🇺🇦 (@AdrDwn101) reported

    Hi @Plusnet Are you ever going to introduce wifi calling? We get very poor or no reception where we live ever since the Orange merger & removal of one of the masts around here. My contract renews in January and this time I do need to have wifi calling, or go elsewhere to get it.

  • quentindab Quentin Howard FIET 🎤📻📺🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@quentindab) reported

    @OpenreachHelp Trying to get a new FTTP install unblocked. Originally a Vodafone order - external works completed by OR in November. Subsequently Vodafone order cancelled, reordered from Plusnet but PN say OR can’t provide/no date possible. It’s clearly nonsense. Can you help?

  • GreenDragonpip Dragon Dorset (@GreenDragonpip) reported from Weymouth, England

    @JournoMikeT @DorsetLive_ Plusnet mobile is on text and video call Internet only. Get j called them theyrw tracing issues.

  • ladydawnie Dawn Stewart (@ladydawnie) reported

    @BritishTelecom #BT what an absolute shambolic company to deal with for #broadband installation. Waited 3 days for the hub (had to be signed for) Engineer came, said he cant find my cable (previously plusnet no issue) Said will order 4g dongle, to tie me over, never ordered.

  • cbelfast CB (@cbelfast) reported

    @IncognitoDawn @Plusnet Just got cut off on a call with them. Known issues they've just become aware of but no resolution time.

  • cml_smith Charlotte Smith (@cml_smith) reported

    @WelshGasDoc @EE My PlusNet is also not working, which I believe is on the EE network

  • MrSirStefan Stefan (@MrSirStefan) reported

    @Plusnet Hi, i’m having issues with my broadband cutting off every day just now, it ranges from being down for a couple of minutes to several hours at a time, this is very annoying while trying to work from home :( Please can someone look in to this for me