Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/05/2025 17:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • C1aireGee MadamNOTonit (@C1aireGee) reported

    @Plusnet no service could someone please find out why?

  • Plusnet Plusnet (@Plusnet) reported

    @rainbowclaire Hi Claire, I'm really sorry that's still an issue. Could you get back to us on a DM with the full postcode please so we can look into it further? - Adam - Plusnet Sheffield

  • Amy_Adams1 Amy Adams (@Amy_Adams1) reported

    @Plusnet We've been connected since Monday but still no router. How long until you have to investigate with as I'm now paying for a service I don't have access to 👎

  • janestevenson68 Jane #YellowRose 💙 (@janestevenson68) reported

    @mrmattpage @Plusnet Yes, Plusnet have been brilliant with me also. I have stuck with them for years bcs of my positive experiences with customer service.

  • ClareSc43725739 Clare Scott (@ClareSc43725739) reported

    Please check @Plusnet your DMs I'm trying to reach someone that can help me. I've spent way too long on hold on the phone, have to work. Need Internet. Please help!

  • mummaof32 mummaof3 (@mummaof32) reported

    @Plusnet I need a new router but can’t get any help on your website

  • SDCForeverMe SDC1 (@SDCForeverMe) reported

    @adz232 @O2 @EE No thank you, EE are owned by BT, just as Plusnet are,so I would rather have anybody else rather than BT. I am sure O2 will get it fixed but my last company mobile was on EE and that was rubbish. O2 just need to fix this one.

  • Signedbysophiee Soph ✨🇯🇲 (@Signedbysophiee) reported

    Hello @Plusnet I want to make a complaint ASAP. How do I do this WITHOUT calling you!?

  • ShaneOrlando129 Shane (@ShaneOrlando129) reported

    Avoid @Plusnet Ordered internet, paid , Hub shows up, all connected but apparently my access is restricted on the first day. Called the number it proposes. Doesn’t accept my number, eventually get through to customer services and they can’t find my acc despite sending me hub

  • Wade_Ablitt Wade Ablitt (@Wade_Ablitt) reported

    @Plusnet Unable to find an account because I cancelled due to your dead ting service