Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 12/05/2025 03:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • luisajade_ luisa jade (@luisajade_) reported

    Is anyone else having problems with plusnet broadband?

  • Ken98078052 Ken (@Ken98078052) reported

    @Plusnet I stated on letter I wish to cancel all of my contract as e,mail said within 30 days without payment. Therefore can you tell me the day I will lose service.Thanks.

  • HarmanKler Harman Kler (@HarmanKler) reported

    @Plusnet internet speed dropping all day, was supposed to have someone call me back in half an hour after running some tests ( that old chestnut) still not heard back... Please help plusnet?

  • SgtArthurWilson The Honourable Sergeant Arthur Wilson (@SgtArthurWilson) reported

    @Plusnet Thanks for the reply Chris, but over 3 hours of log in issues, automatically being directed in to the hub menu, frankly one is done and will cancel. Never known anything like it. One normally simply puts in wireless password & hey presto connected. This is pure farce..🙄

  • PsykiIl Ben Cowell (@PsykiIl) reported

    Nothing like a hard day's work to come back to internet that's down AGAIN. Thanks @Plusnet stirling service...

  • ChazMackaz Charlotte (@ChazMackaz) reported

    @Plusnet Is it free to cancel my contract 17 days prior to the end date? My landlord wants their house back so we can't stay here even if we wanted to!

  • Plusnet Plusnet (@Plusnet) reported

    @Delilah71847825 I'm sorry to hear you feel this way Delilah - when you say stupid questions, what is it that you were being asked? - Jess, Plusnet Leeds 🌻

  • CidonieC CidonieC (@CidonieC) reported

    @Plusnet @brownsandra1962 I have the same issue - could you DM me the steps please ? I tweeted you over an hour ago but no reply

  • moshi_cs moshi (@moshi_cs) reported

    hello @plusnet . no internet since 9 in the morning. red broadband light and flashing orange. tried 4 different routers. please help

  • brownsandra1962 Sandyb (@brownsandra1962) reported

    @Plusnet Charming 😡 you didn't sort my problem out 😡 still having issues gggrrrrr