Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
||
| Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet |
Community Discussion
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Stephen Marriott 💙
(@marriott7170) reported
from
Wokingham, England
Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Oates
(@joshuaoates1993) reported
@Plusnet Was told to upload a receipt to a complaint online but can’t find anywhere to do this and replying to complaint email says go online?
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LCtrlAltDel
(@lumynosyty) reported
@mrmumbl35 @EddyThomas1997 You are aware that BT are the service provider for both EE and Plusnet. The only 2 main hardline service providers in the UK are BT and Virgin. All the other providers use their physical services all you are effectively doing is changing front facing company you deal with.
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Martin_D_Williams
(@_MartinDW) reported
@Plusnet Perhaps less time on joke tweets and more time fixing poor internet stability!!
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tu123
(@hariatv) reported
@plusnethelp I switched to Plusnet Mobile last week and received a new sim in the post on 13th April. I still have not received an activation message and having contacted plusnet customer services, they could find no record of my order despite having taken payment upfront!
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Lauren Hurford
(@lozphie) reported
@plusnethelp Hi Chris! I’m not even going to bother. We’ve got so many notes and complaints on our account already it wouldn’t achieve anything. I’m SO disappointed in the service we’ve had and I definitely wouldn’t recommend Plusnet 😡
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Drea 🇿🇼🇬🇧
(@andiewills) reported
@Plusnet @plusnethelp are THE worst service providers I ever came across. Avoid like the plague.
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Is that OK given the climate emergency? 💚☮️
(@benaldo) reported
@plusnethelp You (a) can't help me at all or (b) can't help me via twitter? (a) Why not? It's Plusnet I get put through when trying to make a phone call... (b) Why not, and why not tell me which support platform you can assist me via?
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Will Yeates
(@WYeates) reported
Argh. My internet provider @Plusnet has gone down every day for six days now... big problems... and hours to get through to anyone...
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huesbnb.co.uk
(@huesbnb) reported
How can a business go from great customer service @plusnethelp to useless in such a short time, yes “it’s Covid”, but we are all in the same boat!!.... live chat hasn’t been working for months and never a reply via Twitter messaging.... time to move on from @plusnet I think 🤔
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Kim h
(@Kimh17054704) reported
The most appalling service in years! I moved into a new flat on the 26th March. And as of today, still have broadband, despite alerting JLB to my move 13th March. I've spent the past 3 weeks calling, emailing, nada. I An absolute disgrace. JL should run a mile from Plusnet