Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Tadley and Alton.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Alton |
Internet | |
| Fleet |
||
| Wokingham |
Phone | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Stephen Marriott 💙
(@marriott7170) reported
from
Wokingham, England
Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Jane Rowson
(@rowson_jane) reported
@Plusnet is there a problem at post code TR26 2QS?
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Kate W
(@kateweb) reported
@Plusnet Every member of staff I speak to says I've been misinformed by the others. And after 37 minutes on the phone, I can't even cancel! Appalling service, yet again.
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Grace Redmond
(@GraceAxHa) reported
@Plusnet Thanks for the quick response, I have just spoken to someone on the number you advised and they said it is not them that would deal with it because it is not classed as dangerous. The gentleman I spoke to said I need to speak to my service provider Please advise what to do next
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Emma Syska
(@EmmaSyska) reported
Beyond angry. Reliant on internet for tuition business. I have lost track of the number of phone calls I have made along the way. I will never recommend Plusnet and will switch contracts as soon as possible.
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Imagirlsmum_x
(@Obviously21) reported
@Plusnet my WiFi has been **** for weeks now, resulting in using mobile data which is just as bad in my area. Considering its suppose to be superspeed I'm not happy
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Oliver Roe
(@oliroe) reported
@Plusnet thanks, I've replied with the times. I'm getting frequent disconnections today able being stable the last 2. Would be very surprised if the issue is internal
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David Orr
(@dav3orr) reported
@Plusnet how you can claim to have best customer service! I have had to cancel my contract within 24 hours of being connected because of rude, incompetent staff that lied to me and said I either needed to pay £65 for an engineer or £120 to cancel my contract. Avoid this provider!
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Iugga
(@Iugga1) reported
@donutpilled @Telekom @Plusnet Damn
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🏴☠️s35jlawless🏴☠️
(@S35JLawless) reported
@Plusnet what's happening? My internet has been down more than on since last night and I'm trying to work.....
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Plusnet
(@Plusnet) reported
@graemeburton Thanks for getting in touch, sorry to hear you want to cancel your BT Sport package. We’re not able to cancel here, please call 0800 013 2632 and my colleague will be happy to help. - Curtis, Plusnet Sheffield