Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 01/11/2026 09:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Plusnet outage reports came from the following cities: Tadley and Alton.

Loading map, please wait...
City Problem Type Report Time
United KingdomTadley Internet
United KingdomAlton Internet
United KingdomFleet E-mail
United KingdomWokingham Phone
United KingdomBasingstoke Internet
United KingdomThatcham Internet

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @TheMetronome21 Thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. - Curtis

  • Skiandsurf1 Terry simpson (@Skiandsurf1) reported

    @Plusnet Hi I've a Plusnet broadband and there's something wrong with it. Its off and on, currently can't do a speed test, it times out . Ping 1728 ms. Can't get through to customer services it's a joke, even when it's working it's slow. Can someone contact us on here please.

  • byrnetofferings Thom (@byrnetofferings) reported

    Looking for new broadband very soon, and want to splash out on super fast - any ideas or experiences with Virgin or Hyperplus? Our plusnet connection is terrible!

  • TimEdwards55 Tim Edwards (@TimEdwards55) reported

    @plusnet Hi, how do I report a broken line, if I cant phone it in??? There is no way to report it on your web site?

  • BlackNovaDesign Black Nova Designs (@BlackNovaDesign) reported

    @WeAreOpenreach @Plusnet after 3 attempts at getting internet there is still no sign. Apparently we get someone on Wednesday afternoon this week - yet you were mean to arrive today and Friday last week and no one turned up. Such bad service from openreach, no notice

  • HoneymanLucy Lucy Honeyman (@HoneymanLucy) reported

    @plusnethelp I've been disconnected since last Wednesday due to your mistake. You said you'd update me today by email. NOTHING. So unhappy with Plusnet service.

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @mahert2011 Thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help.

  • welsh_robo hard times (@welsh_robo) reported

    @Plusnet Here to help? Well I have been trying for weeks to sort out my slow wifi. I get no response for you

  • OliverEnglish10 Olls (@OliverEnglish10) reported

    @Plusnet omg, on hold to speak to someone, some of the worst music I've ever endured! Congratulations :D (can't renew my contract online for some reason)

  • 486timetable Mihailik 🌼🌼🌼🏃🏿‍♀️🌼🌼🌼 (@486timetable) reported

    @_CarinaWh @Charming_85 Virgin is pricey, but they are pretty good and when things break, act more or less decent. Like you can call and get a refund, and also they send technician to fix if faults. Plusnet is such a bad drag. Connection intermittent, support so bad, everything tiring.