Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 01/03/2026 04:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Plusnet outage reports came from the following cities: Alton.

Loading map, please wait...
City Problem Type Report Time
United KingdomAlton Internet
United KingdomFleet E-mail
United KingdomWokingham Phone
United KingdomBasingstoke Internet
United KingdomThatcham Internet
United KingdomBasingstoke Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • marriott7170 Stephen Marriott 💙 (@marriott7170) reported from Wokingham, England

    Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you

  • jezrichens Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • RTM_26 R&T #RejoinEU (@RTM_26) reported

    @Plusnet Internet down and you’re saying it’s a 40 minute wait to speak to someone. Not good enough Plusnet? Other suppliers are available.

  • RTM_26 R&T #RejoinEU (@RTM_26) reported

    @Plusnet Internet down and you’re saying it’s a 40 minute wait to speak to someone. Not good enough Plusnet? Other suppliers are available.

  • RTM_26 R&T #RejoinEU (@RTM_26) reported

    @Plusnet Internet down and you’re saying it’s a 40 minute wait to speak to someone. Not good enough Plusnet? Other suppliers are available.

  • cookingthebooks Cooking The Books (@cookingthebooks) reported

    @WeAreOpenreach hello. I'm trying to get more information on a quote I've received for FTTP. It's via Plusnet but Openreach are the world who've given the quote. Can you help as Plusnet so all they can do or say yes or no to you.

  • RTM_26 R&T #RejoinEU (@RTM_26) reported

    @Plusnet Internet down and you’re saying it’s a 40 minute wait to speak to someone. Not good enough Plusnet? Other suppliers are available.

  • cookingthebooks Cooking The Books (@cookingthebooks) reported

    @WeAreOpenreach hello. I'm trying to get more information on a quote I've received for FTTP. It's via Plusnet but Openreach are the world who've given the quote. Can you help as Plusnet so all they can do or say yes or no to you.

  • cookingthebooks Cooking The Books (@cookingthebooks) reported

    @WeAreOpenreach hello. I'm trying to get more information on a quote I've received for FTTP. It's via Plusnet but Openreach are the world who've given the quote. Can you help as Plusnet so all they can do or say yes or no to you.

  • RTM_26 R&T #RejoinEU (@RTM_26) reported

    @Plusnet Internet down and you’re saying it’s a 40 minute wait to speak to someone. Not good enough Plusnet? Other suppliers are available.

  • RTM_26 R&T #RejoinEU (@RTM_26) reported

    @Plusnet Internet down and you’re saying it’s a 40 minute wait to speak to someone. Not good enough Plusnet? Other suppliers are available.

  • cookingthebooks Cooking The Books (@cookingthebooks) reported

    @WeAreOpenreach hello. I'm trying to get more information on a quote I've received for FTTP. It's via Plusnet but Openreach are the world who've given the quote. Can you help as Plusnet so all they can do or say yes or no to you.