Plusnet Outage Report in Basingstoke, Hampshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Basingstoke, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Ryder
(@JRyderGaming) reported
@stream_giant @Plusnet Not had that problem. But I’ve not had issues with BT. What mbps are you getting,
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GALLOWS HUMORIST
(@reynlord) reported
Gonna be streaming a bit later than usual today because @Plusnet and @WeAreOpenreach insist on sending an 8th person into my house during a pandemic to fix the internet but not the hole in my window.
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Ruth Tien An Whittle
(@_tienan) reported
It's actually impossible to @ @Plusnet @plusnethelp to complain about their **** Internet. The tweet somehow does not show up on your public time line??
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AMES 💙
(@coolkitten29) reported
@plusnethelp Also your live chat seems available for NEW customer sales but stuff existing ones....... not a clever move Plusnet. Live chat should be accessible for everyone.
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Rob DorsetLad
(@sengrumbleweed) reported
from
Beaminster, England
@plusnethelp Non existent customer support from @Plusnet kept on hold for 30 mins & then no answer! Sent you a direct message 4 hours ago & no reply!
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Connecting With D.O.T.S - EP OUT NOW
(@TheWolfofDonSt) reported
Thank god we don’t need to leave the house so I can rely on the 4G i’m not using in order to make up for my AWFUL @Plusnet WiFi
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Stephen Pepper
(@Pepper2Pepsi) reported
@plusnethelp @plusnet @DailyMailUK absolutely shocking service from Plusnet will not allow me to order new SIM card on behalf of my vulnerable 92 year old deaf father. Nor will they allow me to make a complaint!! Avoid.
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Rob DorsetLad
(@sengrumbleweed) reported
Non existent customer support from @Plusnet kept on hold for 30 mins & then no answer! Sent you a direct message 4 hours ago & no reply!
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Frances E Russell
(@Franny1916) reported
@athenalamnisos1 @virginmedia My experience of VM was also a catalogue of exceptionally poor service. Switched to Plusnet. Not perfect but better.
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JohnCB500
(@JohnCB500) reported
from
Herefordshire, England
@diygolf I use #plusnet. Used to have TALKTALK. worst ever