Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 01/23/2026 06:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Plusnet outage reports came from the following cities: Tadley and Alton.

Loading map, please wait...
City Problem Type Report Time
United KingdomTadley Internet
United KingdomAlton Internet
United KingdomFleet E-mail
United KingdomWokingham Phone
United KingdomBasingstoke Internet
United KingdomThatcham Internet

Community Discussion

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • trashgxrl cait🕷 (@trashgxrl) reported

    @Plusnet no broadband since early hours of this morning, i am aware of outages in my area but wondering if i can get a timeline of when this issue will be fixed?

  • ClaythorpeMill Claythorpe Watermill (@ClaythorpeMill) reported

    @OpenreachHelp Help! Major incident at LN13 0DU with cable down from a fallen tree. Estimated over a week to resolve. We rely on broadband to operate, it’s costing a fortune in lost trade – can’t get a better update on timing via plusnet and haven’t seen an engineer. Any updates? Thank you!

  • JennyBratty BrattyJennyDragon (@JennyBratty) reported

    @Plusnet That is fine, except I cannot log in, even after changing my password in case that was the issue.

  • bertoverduin Bert Overduin (@bertoverduin) reported

    @plusnet My connection has recently become very slow and is also dropping frequently …. 🙁 Can you please help? -Bert

  • triscoe 𝙅𝙊𝙀 𝘿 🎾 (@triscoe) reported

    @crazysanejay @EdZachary5 @Kjvincent1979 Plusnet for me. Always been amazing. They're basically a subsidiary of BT so you get the same quality for less money. Customer service has always been top-notch too.

  • The_Morningstar Tony H (@The_Morningstar) reported

    After trying filters and a second router, @Plusnet tell me it's an area problem, not just my line 🤷

  • PhoenixJo2010 Joanna Ⓥ (@PhoenixJo2010) reported

    @Plusnet I know the problem - I’ve just discovered your PlusnetHelp account is now defunct and I’d sent my DMs there. Thanks for getting back to me, I’ve DMd you via your link. 👍 🤓

  • warpedpolecat Mike (@warpedpolecat) reported

    Ffs @plusnet down in the evening again. Missing the football again.

  • WatsonGwen Gwen Watson (@WatsonGwen) reported

    Thank you Anoush @Plusnet for your tenacity in getting my problem sorted out. Without your input I would have used the cooling off period clause to cancel the contract

  • MattHurren1 Matt (@MattHurren1) reported

    Horrific service by @Plusnet !! Cancelled my account against my wishes, didn’t tell me I needed to pay moving fee on the phone, charged me £150 closing fee, said they’d listen back to call and call me back - now getting debt collection emails?! Shocking! Call me please.