Plusnet

Plusnet Outage Report in Basingstoke, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Basingstoke, Hampshire, England 10/10/2025 17:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Puztrinity Paul (@Puztrinity) reported

    @plusnethelp My router keeps resetting, on asdl, tried to get fibre but told no ports available, would like to have the service I signed up for. Been with Plusnet 10 years and this is the worst it has been.

  • SheffySheffield Simon Sheffield (@SheffySheffield) reported

    @Plusnet broadband down again. Tech/faults were meant to call back within 72 hours. It never happened! My wife works from home (NHS) and needs internet. My son is at University and studying from home. Shame on you Plusnet!

  • DelphineSYL Delphine Sylvain (@DelphineSYL) reported

    @Plusnet @plusnethelp Terrible customer service. I had issues with my broadband for 4 months now, I called Plusnet at least 30 times, they always told me that there were no issues. Only 2 issues were logged (after 4 month).

  • colin1951uk Colin Knight (@colin1951uk) reported

    @BanahanJayne @MoneySavingExp @virginmedia It sounds to me like you’ve got tv in that package, broadband on its own wouldn’t be so expensive. Whatever get out of it penalty free & maybe try Plusnet or TalkTalk (who I use,) there’s no difference in the service speeds, it’s just customer support that’s lacking. Good luck.

  • belinda97344073 belinda (@belinda97344073) reported

    @plusnethelp I have told plusnet how slow and intermittent my fibre broadband is several times,it cuts out for several minutes at a time sometimes up to an hour, I cant watch a film, I might as well have a cheap broadband. and plusnet dont seem to care. :(

  • IanSmithLFC Ian Smith (@IanSmithLFC) reported

    @Bowie7Bow Dunno mate, Plusnet booked it after I spoke to their online bloke. They’ve identified a fault that needs an engineer to come and fix. They’re probably also sick of me calling and moaning!

  • ohsoshocking Soph (@ohsoshocking) reported

    Anyone else having trouble with @Plusnet broadband going down every single day 😠😠 @plusnethelp

  • belogda1 Bouchra (@belogda1) reported

    Anyone knows have to escalate a complaint at Plusnet without spending hours on the phone getting nowhere😡😡

  • bfgPhiwl Phil Hancey (@bfgPhiwl) reported

    @Plusnet outstanding performance problems for months. Now virtually unusable. Now told there is a third reason for you not providing the service I've been paying for. You owe me a lot of money for months of service you haven't been giving me

  • Chazie95_Gaming Chazie95 (@Chazie95_Gaming) reported

    @Plusnet Please please please Fix the internet issue in my area!!! 3 days now it has been going up and down every half an hour!?!? becoming a bit of a joke now!