Plusnet

Plusnet Outage Report in Sheringham, Norfolk, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sheringham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sheringham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sheringham, Norfolk, England 12/13/2025 16:20

December 13: Problems at Plusnet

Plusnet is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sheringham, England

Latest outage, problems and issue reports in Sheringham and nearby locations:

  • ronnie74 sharon G-S (@ronnie74) reported from Hindringham, England

    @Plusnet it has now been over a week and a half my broadband and phone line should have been up and running. No communication from you at all! I live very rural and currently hanging out of my bedroom window to get any signal or 4G, having to sit in a lay-by to do a zoom meeting!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • kevfergus kev ferg (@kevfergus) reported

    @plusnethelp Thanks for your reply Anoush. I've entered a complaint with @plusnet. I only posted this on Twitter so that as many people as possible are warned of your company's awful customer service.

  • FramesJawDot Frames Jaw Dot (@FramesJawDot) reported

    @Plusnet 23 days now without service! Absolute joke of a company

  • Cleary1David David Cleary (@Cleary1David) reported

    @plusnethelp @Plusnet Any chance of an update ? I'm a new customer who has been waiting since Dec 11th for Broadband connection. Chinadave,Skipton BD232DT

  • scottgoodacre Scott Goodacre (@scottgoodacre) reported

    @nathanlawsn We left BT for PlusNet. It’s literally the same network, rebranded, often with free line rental offers on. So we effectively stayed with BT while saving £20 per month.

  • SimonAn44511392 Simon Andrews (@SimonAn44511392) reported

    @liz10703634 @plusnethelp The company is a joke I've been waiting since October 19th plusnet we'll do you proud I don't think so absolutely disgusting how appalling their service is you pay peanuts you get monkeys

  • _jonb No longer the man I once was (@_jonb) reported

    @allyc375 @Plusnet Best of luck. If you have any problems let me know. I'm not proper IT support but I have form for fixing @mikechitty's successfully

  • mattglondon Matt G (@mattglondon) reported

    @Plusnet @plusnethelp there appear to be issues with the service any advice?

  • ihaterocket MsBee Be safe -join a union (@ihaterocket) reported

    Is anyone else getting a dreadful service from John Lewis Broadband? Since early November it keeps going slow of dropping out and I'm not getting any help that sorts it out. It's the same as @Plusnet but with no Twitter help account like @plusnethelp #xmaswithoutbroadband

  • opinion8ed_dyke opinion8ed_dyke (@opinion8ed_dyke) reported

    @cjr1968 @Plusnet @plusnethelp Maybe not much help, but all my net is via my mobile's hotspot. Copes pretty well (u/l data payg)

  • TheTyChapman Tyler Chapman (@TheTyChapman) reported

    @Plusnet our internet is down in Scarborough (YO12) any reason or advice you can give?