Plusnet

Plusnet Outage Report in St Austell, Cornwall, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in St Austell, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in St Austell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in St Austell, Cornwall, England 11/26/2025 00:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near St Austell, England

Latest outage, problems and issue reports in St Austell and nearby locations:

  • P3T3TT P3T3 TT 🇬🇧 (@P3T3TT) reported from Saint Dennis, England

    @EnigmaAMC @Plusnet Only ever had 1 issue with BT fibre and that was sorted fast. They even sent me a dongle type thing to get me back online while the net locally was down

  • ashleystone94 Ash (@ashleystone94) reported from Bugle, England

    @Plusnet why is the internet service we receive so horrifically bad 😩😩😩

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • RunninOnEmptee Runnin On Empty (@RunninOnEmptee) reported

    @MECFSisCFSnotME @virginmedia No, my parents were with Plusnet, had to threaten legal action to get up and running in the end, they left Sky because they were awful too, I can't understand why they are all allowed to get away with being so shite? 🤓

  • SamuelMunyeza S.A.M.U.E.L (@SamuelMunyeza) reported

    @Plusnet Restricting the internet for students! Really showing why so many customers are leaving, worst customer service of all broadband suppliers #customerservice #Internet

  • eddiemcgarrigle Eddie (@eddiemcgarrigle) reported

    @DavyStreams @Plusnet I was previously with Plusnet and while the Ethernet connection was stable, WiFi was terrible. Back to BT for a more stable connection but given its the same company, it doesn’t make sense.

  • Stickytarts SewSmart (@Stickytarts) reported

    Hi @Plusnet - we decided to change to you and placed an order on 9 October. You took first month's payment a couple of weeks ago. Still no router and still no Internet from you, so I am paying for a non existent service. No doubt you'll be taken a second month's payment soon :(

  • Jeff_Otton Jeff Otton (@Jeff_Otton) reported

    @virginmedia I just gave up on it - I’ll switch as soon as I have the time - I can see why plusnet use the customer service as a marketing tool. Virgin broadband is a really good connection- but let down by lack of real people in the service chain

  • Leeramsay84 Lee Ramsay (@Leeramsay84) reported

    @Plusnet I need a copy of my final bill in PDF, but as I’ve left you’ve closed my online account. Please can you help me get this, as your phone advisers couldn’t do this!

  • mpollard1983 matt pollard (@mpollard1983) reported

    @Plusnet broadband keeps going down. Come on sort it out

  • robjbatchelor Rob Batchelor (@robjbatchelor) reported

    @Plusnet I’m having ongoing intermittent issues with the signal from my wireless router. Tried the self-help stuff on the website - how can I tell if it’s faulty?

  • davidn_clare David Worthington (@davidn_clare) reported

    @Plusnet Engineer arranged for tomorrow, we will see how he gets on, but to be honest, your service sucks

  • SamuelMunyeza S.A.M.U.E.L (@SamuelMunyeza) reported

    @Plusnet Restricting the internet for students! Really showing why so many customers are leaving, worst customer service of all broadband suppliers #customerservice #Internet #plusnet