Plusnet

Plusnet Outage Report in St Austell, Cornwall, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in St Austell, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in St Austell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in St Austell, Cornwall, England 09/17/2025 09:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near St Austell, England

Latest outage, problems and issue reports in St Austell and nearby locations:

  • P3T3TT P3T3 TT 🇬🇧 (@P3T3TT) reported from Saint Dennis, England

    @EnigmaAMC @Plusnet Only ever had 1 issue with BT fibre and that was sorted fast. They even sent me a dongle type thing to get me back online while the net locally was down

  • ashleystone94 Ash (@ashleystone94) reported from Bugle, England

    @Plusnet why is the internet service we receive so horrifically bad 😩😩😩

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • thisannoyedme thisannoyedme (@thisannoyedme) reported

    @bmbix_robin @Ofcom @Plusnet Glad it wasn't just me. From 10.30am this morning. Nothing on their website. The status update page was down - no mention of the outage now it's back up. And impossible to get thru on the phone and didn't call me back.

  • DrHayeLo Lorraine (@DrHayeLo) reported

    @xxChoz0079zz @Plusnet Yes I'm having the same issues up north.

  • elliotstradling Wee Man Rhymes (@elliotstradling) reported

    @RickieTrades @Plusnet You’re doing the lord’s work big man 🙏 Plusnet customer service is always abysmal

  • itsPellit John Ellis (@itsPellit) reported

    @The_Chesh_Cat @Plusnet Not until there's a full 2 days of no service IIRC

  • pfrr Paulo Ferreira 🇵🇹🇪🇺 (@pfrr) reported

    And service is back on now!! It appears that I am doing the customer services social media upsates for @Plusnet. I will send them an invoice for this.

  • Plusnet Plusnet (@Plusnet) reported

    @JoeTyePR Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused.

  • bockjackson Chops (@bockjackson) reported

    @Plusnet @PretzlePretzle how come we are needing to use sites like downdetector and even thesun web site to show there are issues, but the service status on plusnet shows everything working as normal?

  • Plusnet Plusnet (@Plusnet) reported

    @midslibrarian Hi Midlands Librarian, some customers are experiencing problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We are working quickly to resolve this and we’re very sorry for the inconvenience caused. -Mike.P Sheffield

  • klharris30 ☀️Keith Harris🏖 (@klharris30) reported

    @Plusnet I am having trouble with my internet. Line has been checked and is ok, I sent REFRESH text an hour ago but had no response and still not working. When I go to use WiFi again it just says no internet connection. Can you help please as nothing is happening

  • Parag3791 APG (@Parag3791) reported

    @Plusnet internet has returned but it is still very slow!