Plusnet

Plusnet Outage Report in St Austell, Cornwall, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in St Austell, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in St Austell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in St Austell, Cornwall, England 02/07/2026 06:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near St Austell, England

Latest outage, problems and issue reports in St Austell and nearby locations:

  • P3T3TT P3T3 TT 🇬🇧 (@P3T3TT) reported from Saint Dennis, England

    @EnigmaAMC @Plusnet Only ever had 1 issue with BT fibre and that was sorted fast. They even sent me a dongle type thing to get me back online while the net locally was down

  • ashleystone94 Ash (@ashleystone94) reported from Bugle, England

    @Plusnet why is the internet service we receive so horrifically bad 😩😩😩

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Plusnet Plusnet (@Plusnet) reported

    @j_berry Hi Jennifer and sorry for the delayed reply from us. I've just checked and can see that there was an issue affecting your area yesterday that's since been fixed. We're really sorry for the disruption and please get back to us if there's still an issue. - Adam - Plusnet Sheffield

  • drlaurafletch Laura Fletcher (@drlaurafletch) reported

    @Plusnet I am only getting 3G on my phone, wherever I go. No 4G. I’ve tried restarting, removing SIM etc. It’s an iPhone X. Please let me know how to solve this problem as connectivity is SOOOOO slow!!

  • DeoNonFortuna3 Méabh (@DeoNonFortuna3) reported

    Further to the Plusnet saga. They've just apologised and refunded 3 months worth of bills, so that's a good resolution. It has taken 3 months to sort out though.

  • didi_girl8 Julie Shorten (@didi_girl8) reported

    @plusnet i agreed to paying £23.99 per month but after having so much trouble getting an engineer to install my broadband due to 3 mistakes in booking your end, i am being charged £28.02. Why?? This is not the package i opted for?

  • neil_mountford Neil Mountford (@neil_mountford) reported

    @Plusnet two days running my broadband drops out every 2-3 minutes. Yesterday it started about 3.00pm and didn't get back to normal until almost 8.00pm. Today it has started at the same time. Are there known issues in the Stoke-on-Trent area?

  • joe_yer99 Joe Fae Glesga (@joe_yer99) reported

    @bt_uk Eventually, after 40 minutes on the phone. 3 times I had to call BT. You need to fix your systems. BT were wholly to blame. Plusnet here I come.

  • Plusnet Plusnet (@Plusnet) reported

    @EddieRobson I'm not sure if it mentioned it when you made the change, these can take up to 2 hours to kick in. If you're still having trouble after that though, let me know and I'll see if there's anything else I can do on my end. -Tony Plusnet Sheffield

  • Catheri75527096 Catherine Farmer (@Catheri75527096) reported

    @Plusnet broadband very very slow. It's a few days until my daughters exams. Any ideas?

  • FrPsiChi Simon Chinery (@FrPsiChi) reported

    @chinmj @Plusnet Plusnet mobile doesn't support wifi calling but if your phone SIM is EE and Plusnet provide your home internet (via bt line) you should be fine.

  • Plusnet Plusnet (@Plusnet) reported

    @neil_1980 Hi Neil, I'm really sorry to hear you're having issues signing up for Fibre Extra online. While this isn't something I can support with, I'd recommend giving our Sales Team a call; who can help get this resolved for you. -Tony Plusnet Sheffield