Plusnet

Plusnet Outage Report in St Austell, Cornwall, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in St Austell, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in St Austell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in St Austell, Cornwall, England 11/19/2025 02:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near St Austell, England

Latest outage, problems and issue reports in St Austell and nearby locations:

  • ashleystone94 Ash (@ashleystone94) reported from Bugle, England

    @Plusnet why is the internet service we receive so horrifically bad 😩😩😩

  • P3T3TT P3T3 TT 🇬🇧 (@P3T3TT) reported from Saint Dennis, England

    @EnigmaAMC @Plusnet Only ever had 1 issue with BT fibre and that was sorted fast. They even sent me a dongle type thing to get me back online while the net locally was down

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • sammy_Essex sammy💙 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sammy_Essex) reported

    @Plusnet Can I have email address to make a complaint please? Internet is constantly dropping out. It’s been happening for a week.

  • SannanIqbalUK Sannan Iqbal🏳️‍🌈 #MentalHealth #CerebralPalsy (@SannanIqbalUK) reported

    @chrisbadley @Plusnet @lezmar63 If you gonna exit the contract then why come back as a new customer? You may as well go with a better company

  • Plusnet Plusnet (@Plusnet) reported

    @cerebralsymphoy Thanks for getting back to us We don't currently support Wi-Fi calling but if this were to change we'd get this communicated out. Thanks Alice @ Plusnet Leeds

  • annbabybird Anne Reed (@annbabybird) reported

    @Plusnet I have sent two letters to customer service and have had no reply. Good at customer service I think not.

  • tgr42 tgr (@tgr42) reported

    @Plusnet Since last contact the internet dropped 6 more times. Today broadband speed is very slow, struggling to even login to Plusnet to report follow-up! Suspect weather related issue on line somewhere or at some exchange. My router & filters fine & line is crackle-free.

  • Binky98929762 Binky (@Binky98929762) reported

    @Plusnet Thank you for the explanation. I hadn’t received any communication at all about the delay. As long as the switch over is after I receive the router I shouldn’t have a problem.

  • pajg Phil Gregg (@pajg) reported

    @Plusnet what has happened to your amazing customer service.I have tried to resolve an issue all day and have been unable to speak with anyone just automated responses had one response via Twitter then didn’t respond to my reply poorfrom a company I admired about their service

  • cerebralsymphoy cerebral symphony Ⓥ (@cerebralsymphoy) reported

    @Plusnet Do you support Wi-Fi calling?

  • martthegooner Martyn (@martthegooner) reported

    @Plusnet I’m not sure who you are doing proud but not us or the thousands who complain about your webmail platform. It’s now so bad we have not been able to retrieve our inbox for over one week and now have important docs to print. What is happening with this ??

  • liampollock6 liam ******* (@liampollock6) reported

    @Plusnet hi Plusnet, my broadband is down. I am seeing an orange light on the router. Can you help please?