Plusnet

Plusnet Outage Report in Portlethen, Aberdeenshire, Scotland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Portlethen, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Portlethen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Portlethen, Aberdeenshire, Scotland 12/15/2025 17:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Portlethen, Scotland

Latest outage, problems and issue reports in Portlethen and nearby locations:

  • DeredMaxi Sochima Cyp (@DeredMaxi) reported from Aberdeen, Scotland

    @TalkTalk is officially d worst company n worst customer service in d whole world.This is purely for my experience of waiting for engineer to connect my new line. Customer service agents rescheduling my appointments without consulting me.Happened twice. I'm going back to plusnet.

  • SkelMawhrin Phil Murray (@SkelMawhrin) reported from Aberdeen, Scotland

    @ActualJoEdge Think plusnet are owned by bt but you speak to someone in the uk if you have any issues

  • rspnx ruairi (@rspnx) reported from Aberdeen, Scotland

    heads up literally NEVER sign up for @plusnethelp @Plusnet it is truly THE worst customer service i have ever had. charged me incorrectly for THREE months in a row, and have now cut off my internet and i cant get into my account to pay my bill that ISNT EVEN LATE

  • hannahxlouise__ Hannah ☀️🍉 (@hannahxlouise__) reported from Aberdeen, Scotland

    Beyond excited to call @Plusnet tomorrow and hopefully sort out literally the worst internet service ever, what a rip off

  • MiguelSantosIII Miguel Santos III (@MiguelSantosIII) reported from Aberdeen, Scotland

    That fat **** on the PlusNET ad's warbling Time after Time...**** off!!!!

  • SkelMawhrin Phil Murray (@SkelMawhrin) reported from Aberdeen, Scotland

    @ActualJoEdge Yeah exactly the problem we had,Think plusnet are in Sheffield and always helpful and know what you are speaking about if you need to contact them which we have done once in 5 years

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • orchard_end Ian Watson (@orchard_end) reported

    @Plusnet if the site looks at that ( eg Apple ) Is there a fix to tell the sim what number it now is please.

  • FbpeGregbaker 🏳️‍🌈🇺🇦gregbaker IS HE STILL THERE? (@FbpeGregbaker) reported

    This is the standard reply from plusnet customer services when they cannot be bothered to-ensure fairplay to customers Hi there. Thank you for your message :) I've checked your account and can see that the reward expired in February this year. Unfortunately, this being the case

  • ElenameAF ElenaF (@ElenameAF) reported

    @plusnethelp there is no way of communicating with Plusnet except by waiting in a queue on the phone or this way. PLUSNET you keep on cancelling my cancellation of the contract . I am leaving you and moving to BT - after 5 years waiting and a complaint to Openreach to resolve

  • masheik sheikrazak (@masheik) reported

    Good morning. I want to cancel one of my contracts with plusnet. I received STAC code which I will not use. I am not planning to take contract with new provider. I called to discuss this but got response as the line closed. Could you please close the contract account no 98888497.

  • masheik sheikrazak (@masheik) reported

    @Plusnet I want to cancel one of my contracts with plusnet. I received STAC code which I will not use. I am not planning to take contract with new provider. I called to discuss this but got response as the line closed. Could you please close the contract account no 98888497.

  • HermitWishes Frozen (@HermitWishes) reported

    @Plusnet we're your customers and internet has been down since 7pm. We leave tomorrow for 3 weeks and if the internet is down, the whole house is unsafe. We live in Staffordshire. Can you please help?

  • matwatkinson mat watkinson (@matwatkinson) reported

    @Plusnet hi, I can’t seem to find details of my address on my app. I suspect my email address is wrong too. Can you help, please? Many thanks

  • Trundles_bot 🆃🆁🆄🅽🅳🅻🅴🆂 (@Trundles_bot) reported

    Just had a terrible interaction with @Plusnet. I was trying to report that my router had died. The first phone menu options were: 1⃣ Calling about broadband 2⃣ Calling about mobile (I chose 1)

  • JamesTurner37 James Turner QC (@JamesTurner37) reported

    @Adam_Creme @CarmanDominic @Plusnet My problem in changing broadband provider is that I have my TV from Virgin and I don’t think they have a package for TV without broadband.

  • orchard_end Ian Watson (@orchard_end) reported

    @Plusnet Yes it arrived eventually but as you know I was not happy to lose service for over a day. The ported number worked straight away but the sim reports itself to the phone with its original number which has cause some issue using it for second factor authentication