Plusnet

Plusnet Outage Report in Kilmarnock, East Ayrshire, Scotland

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Kilmarnock, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kilmarnock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Kilmarnock, East Ayrshire, Scotland 11/21/2025 08:45

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Kilmarnock, Scotland

Latest outage, problems and issue reports in Kilmarnock and nearby locations:

  • GHunter15 George Hunter (@GHunter15) reported from Irvine, Scotland

    @BBCWatchdog @Plusnet how about a full refund and a goodwill gesture for all the mobile data me and my family have used during all your sporadic service issues.

  • RobertA62389919 Robert Alexander (@RobertA62389919) reported from Irvine, Scotland

    @plusnethelp hi is plusnet my account down won't let me logon

  • bigboithebard Andrew Walker (@bigboithebard) reported from Kilmarnock, Scotland

    @Barcajim3 Plusnet is good. All UK call centres which is better for dealing with problems, much better. This is not a Britain first thing I just feel that a lot of the staff abroad work from scripts and don't have a fantastic grasp of English. Can be quite insanely frustrating

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • WatsonGwen Gwen Watson (@WatsonGwen) reported

    Disappointed with @Plusnet. Having switched broadband and landline, 6 days on and still no landline. Even more frustrating is having my emails to customer support ignored. This is not a good start

  • LauraGrazebrook Pengland Pangolin of supreme mystery (@LauraGrazebrook) reported

    @AndrewDotDotDot Down on plusnet, working on mobile

  • j_berry Jennifer (@j_berry) reported

    @Plusnet no signal for the whole family! BA9 9BY. How do I report issue

  • PaulBrimicombe Paul Brimicombe (@PaulBrimicombe) reported

    @Andy_574 @TeamYouTube It seems to be a DNS problem with some UK internet service providers (PlusNet for me, BT for other people). If you set your DNS server to 1.1.1.1 or 8.8.8.8 YouTube works again. Using a VPN will should also fix it.

  • hayley_789 Hayley (@hayley_789) reported

    @scooternan @Plusnet Me too! Was on an important call yesterday and just cut off in middle- no signal at all now!

  • systematicdata AL (@systematicdata) reported

    Discovered the problem. BT and plusnet have apparently added YouTube to their parental settings so it won’t load unless parental controls are turned off. That’s a couple of million people that won’t be able to get on YouTube.

  • counosboy counosboy (@counosboy) reported

    @Plusnet You do realise that online chat help is actually supposed to engage with the client? If all I’m going to get is an unhelpful Bot I’ll have to start looking for a new provider

  • plot130 Donnythebull (@plot130) reported

    @Plusnet Hi when I am connected to my plusnet home broadband our PCs will not connect to the YouTube website. If I connect to a different network like a hotspot, YouTube works fine. The same is true for videos in Google Photos. This has only started since yesterday. Any ideas?

  • revkes Kes Grant 💙🇺🇦 (@revkes) reported

    @Plusnet I’m tweeting out of complete frustration. I have been overcharged by you for months and months and months. I’ve spoken to several managers and it’s still not resolved. Maybe being this public will help?

  • knee_peas TheAJMason (@knee_peas) reported

    @Hollydunne @AmazonHelp Excellent, you would have thought BT & plusnet would have at least let us all know. Happy to help.