Plusnet

Plusnet Outage Report in Hope, Derbyshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Hope, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hope and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Hope, Derbyshire, England 02/05/2026 15:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Hope, Derbyshire, England

The most recent Plusnet outage reports came from the following cities: Sheffield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield E-mail
United KingdomSheffield Internet
United KingdomChesterfield Wi-fi
United KingdomSheffield Internet
United KingdomBakewell Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Hope, England

Latest outage, problems and issue reports in Hope and nearby locations:

  • suntattoo66 suntattoo66 (@suntattoo66) reported from Sheffield, England

    @Plusnet since 8th June mates mum has been unable to receive calls. Mates mum is having to shield. @Plusnethelp are not taking this seriously and fix it despite the fact this is a 79 year old lady living on her own. Disgusting

  • rdt_daveevans Dave Evans (@rdt_daveevans) reported from Sheffield, England

    @bt_uk This is some of the best customer service I have seen! “Although Plusnet use the same Openreach lines and they can provide an SLT of 80/20...At the moment there is not availability in the BT slots in order to move your SLT to 80/20...” time to give up and switch!

  • emmachapman74 Emma Chapman (@emmachapman74) reported from Sheffield, England

    @plusnet called to cancel my contract, wish I’d got his name but he answered like he worked in a takeaway, not at all bothered or tried to make me stay. #joke #plusnet

  • LucasJed Lucas Jedrzejak (@LucasJed) reported from Sheffield, England

    @Plusnet The Internet is down today in Sheffield! Children can’t do school online and parents can’t do work! Can you please address the issue ASAP? It’s been down for over 2 hours now! Thanks.

  • jonsmithinfo Jon Smith (@jonsmithinfo) reported from Chesterfield, England

    @Plusnet is your network down? lost my broadband connection about 30 mins ago and can’t get back despite several router reboots. @plusnethelp 😨🙏🏼

  • _HelenJones_ Helen Royles-Jones (@_HelenJones_) reported from Sheffield, England

    @plusnethelp Hi, the initial contact was with the support team and the support team told us they would be in touch with a date for an engineer which didn’t happen. As it happens we’ve now left Plusnet and joined Sky broadband

  • CraigMarston Craig ⚛︎ Marston (@CraigMarston) reported from Sheffield, England

    @AndyWoodturner Oddly enough, we were with Plusnet for years (they were proper reyt local like). No problems until that bunch of muppets bought them and slowly started breaking everything…

  • hannahloufrench Hannah🌻💛 (@hannahloufrench) reported from Sheffield, England

    @UniHomes please help us with our internet instead of not offering a solution and referring it to your internet team again 🙃 I’ve spoken to @Plusnet and the issue is you giving us the wrong details ! And the wrong information! Sort it out! Please!!!

  • julie_marsden #StayHomeSaveLives WEAR A MASK😷 (@julie_marsden) reported from Sheffield, England

    @Plusnet hi wonder if you could help, my internet is constantly going off. Please help.

  • JazzKittenWendy Wendy Kirkland (@JazzKittenWendy) reported from Chesterfield, England

    @Plusnet we're having problems with our @btsport channels through you. All the other channels are fine

  • FredCoates1999 Freddie Coates (@FredCoates1999) reported from Sheffield, England

    @AdamDickinson01 You’re too kind but it’s all down to Plusnet!

  • romuloalex_ Romulo Alex (@romuloalex_) reported from Sheffield, England

    being in self isolation wouldnt be so bad if our internet werent so shit fix up Plusnet

  • Woolyplaces Wooly. 🇪🇺 ❄️ (@Woolyplaces) reported from Chesterfield, England

    Champions League - 4 goals in first 12 minutes I think. Missed them all though thanks to useless @Plusnet service and waste of money BT Sport subscription. Only one mobile phone on in the house and got fibre. Can't wait to get away from Plusnet - avoid at all costs

  • chrisahulme chris hulme (@chrisahulme) reported from Furness Vale, England

    @Plusnet is showing again how useless they and their service is.

  • TheMagnusShaw Magnus Shaw (@TheMagnusShaw) reported from Chesterfield, England

    Hey, @Plusnet @plusnethelp people. I have fibre broadband with you guys specifically for watching movies (Amazon Prime). But I'm getting such slow speeds from you, it's ruining my viewing. The speed I'm paying for would be nice, gents.

  • LucasJed Lucas Jedrzejak (@LucasJed) reported from Sheffield, England

    @plusnethelp @Plusnet The Internet is down today in Sheffield! Children can’t do school online and parents can’t do work! Can you please address the issue ASAP? It’s been down for over 2 hours now! Thanks.

  • kitcub Andy 🇺🇦 (@kitcub) reported from Chesterfield, England

    Total outage this morning thanks @Plusnet. They claim "the line from our network to your home is working" but we've reset our router, and over 2,500 on downdetector also report a total loss of internet via Plusnet. That's a lot of houses to have problems internally at once! 🙄

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • DeoNonFortuna3 Méabh (@DeoNonFortuna3) reported

    Further to the Plusnet saga. They've just apologised and refunded 3 months worth of bills, so that's a good resolution. It has taken 3 months to sort out though.

  • LMDX01 Ash Richardson (@LMDX01) reported

    @Plusnet need help please

  • PoodoThePriest Poodo_the_Priest (@PoodoThePriest) reported

    @Plusnet Hi. I've recently moved and had a new phone number allocated. I'm having a problem with CallerID not working. *#234# says 'Service Unavailable', but it is checked on my account. Can you help?

  • drlaurafletch Laura Fletcher (@drlaurafletch) reported

    @Plusnet I am only getting 3G on my phone, wherever I go. No 4G. I’ve tried restarting, removing SIM etc. It’s an iPhone X. Please let me know how to solve this problem as connectivity is SOOOOO slow!!

  • Ice_Speedway Ice.reef Ⓥ (@Ice_Speedway) reported

    Tried about 15 times to buy a sim only deal on @Plusnet website and keep getting booted out on the final screen every time. Not such award winning customer service it seems @plusnethelp - given up and will just pay more elsewhere to save my nerves any more anguish.

  • Bev_michelle7 💞 Bev 💞 (@Bev_michelle7) reported

    @Plusnet 3 times in the last hour the net has gone off! it's all to do with this scummy scummy scummy company, usual bullshit send engineer out, all their doing, never again with this scummy company. 3 months and i'm out of here!!

  • yanpotatoqueen_ potato queen🥔 (@yanpotatoqueen_) reported

    @Plusnet not to be a pain but i work from home where my calls are done over the Internet, i call people to check on them + help with calling ambulances, i NEED stable wifi can i have an update + engineer appointment

  • chorlton1 Simon Llewellyn (@chorlton1) reported

    @Plusnet It's not going to make any difference if I DM you because I have been calling you for weeks now just to be fobbed off. I've been with you for years and renewed in April to Broadband Fibre extra. You have never managed to get the speed above 40mb and opened and closed tickets.

  • Russ_henry Russ Henry (@Russ_henry) reported

    @Plusnet I took out an 18mth £22.99 contract in March with a £70 gift card. 1st you overcharge me and now you tell me you have no record of the gift card being applicable. Shocking service !!

  • MenphisHD SLEDGE 🔨 (@MenphisHD) reported

    Update! Overnight my account with no outstanding balance has been shut down, services ceased all while moving to a new supplier so that’s all been cancelled as well! Yeah don’t bother with plusnet… the staff are ok but the systems and processes are just pointless. Utter garbage