Plusnet Outage in Harlow, Essex, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Anoush @Plusnet sorting out the refund. Well done Anoush, appreciate the help.

@scottkenneth83 @plusnethelp @Plusnet Online has been disabled all the way through lockdown. They were great at the start but gradually got worse. No internet for 8 weeks, went down every time weather was shite, told me to tether my work laptop to my mobile, wanted to charge me £100 for a house move.

I left PlusNet after 3 or 4 years not because of how **** both their service & customer service are, but because they go on & on about how good those things are when they are so VERY ****. TalkTalk might be a little bit ****, but at least they sort problems out... eventually.

@Plusnet Had email to say plusnet call protect activated on my account, it's not showing. I now get email saying it and voice mail is being removed at my request. WHY .. I NEVER REQUESTED IT TO BE REMOVED

@AnnieK751 @plusnethelp @Plusnet I've always found them great Ann. Was it over the phone or online chat? I've always used online chat and never had any issues with them

Terrible customer services from @plusnethelp @plusnet avoid if you can.

@Plusnet I have just now registered a formal complaint on my account with you. This after9 days of no answer.

@Plusnet not great customer service just ignoring your customers 😒

@simesa just had a chat with a Plusnet tech person (*they* called *me*!) who advised on positioning the router better; using 2.4ghz in rooms far from it not 5ghz; also, I should search for better channels (?!) I’ll try all that but a Mesh is the next stop if things are still bad.

@MarcSettle That router is the worst I have used. Plusnet service is okay though. We got an Eero on Prime Day last year, it works great. Get yourself a nice mesh network for Christmas, you deserve it and the Scottish authorities have said it, people need to plan for a digital Christmas.