Plusnet

Plusnet Outage Report in Cheltenham, Gloucestershire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Cheltenham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Cheltenham, Gloucestershire, England 11/25/2025 15:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Cheltenham, England

Latest outage, problems and issue reports in Cheltenham and nearby locations:

  • HoultElly Elly Hoult (@HoultElly) reported from Cheltenham, England

    @Plusnet @plusnethelp your customer retention team are terrible. Been a customer for five years, wanted to stay and no incentive to do so. Moved to @TalkTalk

  • InnovationPj pj.innovation (@InnovationPj) reported from Cheltenham, England

    @Plusnet and @EE - are there network issues at the moment, people cannot call my number, says it's not in service! Help please.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • paubrey2 Peter Aubrey (@paubrey2) reported

    @Plusnet is internet down in TN22 3LE?

  • LColeGM Linda Cole (@LColeGM) reported

    @Plusnet @plusnethelp Hi, what's the easiest way to cancel a business contractor no longer needed? Can't get through on the phone or on a Chatbot. Advice would be appreciated. Thanks.

  • Brianmckeever6 Bp (@Brianmckeever6) reported

    @plusnethelp I changed from Bt b-band after a 18mth contract to you. I just got your router , the WiFi signal strength is terrible compared to the BT router so reconnected the bt one and named it plusnet. Great strength again but I have to return the bt one , help

  • dacook42 Darren Cook 💙 (@dacook42) reported

    @plusnethelp do plusnet make reporting a fault as difficult as possible on purpose? Internet chat doesn't work, on hold for 30 mins, no easy way for members to report fault and no acknowledgement that there's an issue. #plusnet

  • BoB_Unubold Unubold bob (@BoB_Unubold) reported

    @Plusnet @plusnethelp ******* **** *** broadband.............WARNING avoid this broadband. Cannot ******* wait to cancel this contract in the morning

  • jonathanoakes1 jonathan oakes (@jonathanoakes1) reported

    @OpenreachHelp my gif gaff and plusnet are both not working- haven’t been for 36 hours. Status says a telephone mast is not working- any idea when it will be fixed? I’m in Reading

  • Phil_Coombes Phil Coombes (@Phil_Coombes) reported

    @Plusnet @plusnethelp hi. I really need help with an issue and have been ringing and ringing with no answer. Can you message me on here and help at all?

  • curlyhairedtec1 curlyhairedtechfeminist (@curlyhairedtec1) reported

    @Plusnet @plusnethelp we had an outage on our router Thurs and it’s now dropped the bandwidth and speed right down- my sons can’t homeschool and I can’t work. Been on hold for 45 min so far.

  • CybernatStoker Stoker (@CybernatStoker) reported

    WARNING: Folks, just a friendly bit of advice you may want to consider. Been having problems with my @Plusnet connection for about a year now and it's getting progressively worse. Spent best part of 2 hours this morning trying to reconnect. Pathetic for the 21st Century.🤨

  • YijArt YijArt (@YijArt) reported

    @NorthallertonBN @Plusnet @MartinSLewis Absolute joke of a broandband service.