Plusnet

Plusnet Outage Report in Alsager, Cheshire East, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Alsager, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Alsager and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Alsager, Cheshire East, England 12/14/2025 09:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Alsager, Cheshire East, England

The most recent Plusnet outage reports came from the following cities: Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomMacclesfield Internet
United KingdomNantwich Internet
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent Wi-fi
United KingdomMacclesfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Alsager, England

Latest outage, problems and issue reports in Alsager and nearby locations:

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

  • jimbobinnes79 James (@jimbobinnes79) reported from Werrington, England

    @Plusnet has to be the worst broadband provider I have ever been with, and I was with @TalkTalk. Only get a WiFi signal in the same room as the router. I must say the are not doing me proud.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • sam_benne Sam Bennett (@sam_benne) reported from Northwich, England

    @plusnet internet is down in the CW8 area.

  • shaneswindells Shane Swindells (@shaneswindells) reported from Congleton, England

    @tandleman @Plusnet @plusnethelp Switch then. Cancel your contract as they are breaking the terms by failing to provide the service you are paying for. I’ve just left plusnet myself.

  • shaneswindells Shane Swindells (@shaneswindells) reported from Congleton, England

    @tandleman @Plusnet @plusnethelp Look what loyalty is getting you? Switch to fix

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Shinobilyrical1 Shinobilyricalassassin (@Shinobilyrical1) reported

    @Plusnet Don't you worry. You were happy to fob me off to the Ombudsman knowing the way you treated me was crappy and the compensation was insulting so I'm sure they'll deal with the situation as effectively as possible. Your customer service is: mess up then apologise. Rinse. Repeat.

  • louiseyidette spurs Gal (@louiseyidette) reported

    @Plusnet I’m a new customer and was told my activation was today. I spent an hour getting through to your customer service who confirmed it was today. Still hasn’t been activated sent two DMs which have not been ignored. Can someone reply asap so disappointed with the service.

  • Infinite_Footy Infinite Football (@Infinite_Footy) reported

    Just been on the phone to @Plusnet about a broadband issue and while I was following your agents instructions to fix it (neither of us were talking) I heard one of your staff in the background say “if you could kill one Tory MP, who would it be?”. Disgusted beyond belief.

  • ChloeRaccoon Chloe Raccoon (@ChloeRaccoon) reported

    @fatedfox @Plusnet Yet they will open a ticket with "Hi and thanks for your time today on the telephone, i can confirm the reason why your broadband is down is because of a major service outage in the area," Can't be that major if it's not listed I guess...

  • TommyNosebag Hail the Jew dawn. (@TommyNosebag) reported

    So @Plusnet this is my 2nd day without internet, if I’m not up and running that’s £160ish I’ve lost. And to be honest your £8 a day “compensation” is a slap in the face. I need a fix and it needs to be before next week. #sortitout

  • Chloe32624388 Chloe (@Chloe32624388) reported

    @Plusnet I'm trying to get my PAC code and I can't get it via text 'because it's already been issued' and the website wants me to call instead...except the reason I'm getting a PAC code to switch is because I have no service and therefore can't make calls.

  • Beelzebab666 Beelzebab (@Beelzebab666) reported

    @CocklesFaulkner @Plusnet Thanks for the heads up! You'd think someone in customer service would have known about that. Spoke to about 4 people there with no mention of that at all.

  • LondonTally666 Emma Vincent (@LondonTally666) reported

    @Plusnet Hi our phone pole is down, firemen have cut the cables to at least 8 houses. Openreach have told me to contact you. Please advise thanks

  • chudhope Richard Hope (@chudhope) reported

    @Plusnet it would be nice to be able to get some customer services but I guess that's too much to hope for

  • ag_barrett Anthony Barrett (@ag_barrett) reported

    @Plusnet I have no signal since earlier this morning and cannot make or receive mobile calls. My postcode is BB44RA and my mobile number is 07570812176. I have not been advised of any problems by Plusnet. Can you please look into this