Santander status: access issues and outage reports

Problems in the last 24 hours in Upton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Upton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Upton, England

Latest outage, problems and issue reports in Upton and nearby locations:

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 7 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

• 
  Long-E (@LongTingz_L17) reported 8 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

• 
  Jo Boyd (@JoBoyd71656844) reported 31 minutes ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Barry (@Gowithbazza1) reported 4 minutes ago

  .@santanderuk, you're asking me questions. You already know the answers to you know what goes into my account and where it's from WTF. I do not have the mental capacity to deal with this **** hull. you're digging me into. Please STOP!!

• 
  Nick (@petch_nic) reported 5 minutes ago

  @santanderuk Why is your chat service not transferring me to a human agent? What is the problem

• 
  Aluminium Frank (@aluminiumfrank) reported 8 minutes ago

  @santanderuk my wife who has been with you for years is getting notifications to update her details. We have tried on the unresponsive app to do this eventually ringing the 0330 number for help.. the guy was hopeless… 🎵time to say goodbye🎵perhaps

• 
  Laura odell (@lauraodell13) reported 9 minutes ago

  @santanderuk Absolutely shocking customer service. I should not have to be chasing my own money, endless calls, emails and last resort is reaching out here. All I keep being told is to constantly email, and I never get a reply. It’s been 2 weeks and being given the run around

• 
  Daffa Daffer (@Daffa_Daffer) reported 12 minutes ago

  @santanderuk 45 minutes wait - so far - on your fraud line. Employ some staff will you. This is an abysmal level of 'service'.

• 
  fiona landmann (@fifi758) reported 12 minutes ago

  @santanderuk your customer service is woeful! Hours on the phone ( mostly on hold ) I thought I had got somewhere two days ago, promised a call back with a resolution but nothing since ! You are putting an 86 year deaf customer at risk , my mother , please help.

• 
  Nick (@petch_nic) reported 15 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?

• 
  Sandi (@Limaratoo) reported 16 minutes ago

  @santanderuk any chance of someone helping me with a query as your chat is returning this message: ‘Oops, I’m experiencing some issues. We are trying to resolve it, please try again later’

• 
  Urmston Meadows (@UrmstonMeadows) reported 23 minutes ago

  @santanderuk Now Sandi has completely gone offline with "technical issues". You could not make it up. 40 minutes on hold and now this.

• 
  Nicolas Tennant (@TennantNicolas) reported 25 minutes ago

  @santanderuk customer loyalty ? **** you ! sigh