Santander status: access issues and outage reports

Problems in the last 24 hours in Stowmarket, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Stowmarket, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Stowmarket, England

Latest outage, problems and issue reports in Stowmarket and nearby locations:

• 
  louisa hardy (@lou26chris) reported 4 minutes ago from Sudbury, England

  @santanderuk after holding for over 20 minutes you cut me off 😢😢 I need to get a message to an advisor I saw this morning in my local branch . It is to do with closing my kate fathers accounts down .

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Citizen_SJ (@PatriotHoplite) reported 11 minutes ago

  Wonder why it so difficult / impossible to get hold of anyone at @santanderuk to help? are they in financial trouble? have they shutdown their customer service? @TheFCA @bankofengland

• 
  Maks (@omgitsmaks) reported 16 minutes ago

  Dear @santanderuk - are your phone support people asleep?

• 
  @roadworksauditoruk (@roadworkauditor) reported 19 minutes ago

  Very poor customer service @santanderuk - my x had her phone & purse stolen in London 2 weeks ago New card & 2 letters due in 4 working days but took 6 but @santanderuk didn’t register her phone number so locked the account & now she having to wait at least 4 working days more!

• 
  Try Type (@try_type) reported 20 minutes ago

  @santanderuk Put the phone down. 1hr plus wait isn’t acceptable. No problem plenty of other banks.

• 
  Baljeet Mahey (@F123SHY) reported 22 minutes ago

  @santanderuk I tried on this but same answer... sorry, can't help!!!!!

• 
  Garry Peat (@RidgewayRam) reported 23 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  ADUK2025 (@ADUK2025) reported 24 minutes ago

  @BROKENBRITAIN0 My bank app wants this from me to use it already. @santanderuk They can **** off.

• 
  AP (@andyparsons3) reported 25 minutes ago

  Under FCA’s Consumer Duty @santanderuk UK has a duty to avoid causing foreseeable harm and provide timely support. +4 hours locked out of a fee-paying account over a small euro payment, with zero communication, fails both tests. Formal complaint logged. @financialombuds @WhichUK

• 
  Nigel Burger (@jonathoncloud1) reported 26 minutes ago

  @santanderuk message sent, but not holding out much hope as you have managed to ignore all recent emails ever since you offered compensation following your errors.

• 
  Chris May (@cp_ma24524562) reported 26 minutes ago

  @santanderuk #santander can you image a bank with no customer service support? Send messages in the app, but don’t let you upload information. From a customer who went through advanced security for my last transaction 🤯