Santander status: access issues and outage reports

Problems in the last 24 hours in Stourport-on-Severn, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Stourport-on-Severn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Stourport-on-Severn, England

Latest outage, problems and issue reports in Stourport-on-Severn and nearby locations:

• 
  Andy Wilf Williams (@Wilfy1874) reported 53 minutes ago from Dudley, England

  @santanderuk hi . I'm trying to lodge a charge back dispute in a debit card transaction but can't find the correct option via the website . Can you please reply with the correct email address .TIA

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick (@petch_nic) reported 2 minutes ago

  @santanderuk Why is your chat service not transferring me to a human agent? What is the problem

• 
  Clippz (@Clippz) reported 5 minutes ago

  @santanderuk Why doesn't your chat feature work on your website. It has been broken for ages!

• 
  BIG_McQuill (@BIG_McQuill) reported 5 minutes ago

  @santanderuk Hi. I'm trying to pay off a bill, and I'm not receiving the OTP. I've tried everything you've suggested, and still nothing, but I can receive other texts etc absolutely fine, please can you look into this problem? It's not the first time this issue has occurred.

• 
  Edward Terry (@iamedterry) reported 5 minutes ago

  @santanderuk I think you should review that. When they take 8+ hours to respond, then tell you they’re multitasking so might not respond immediately, but expect you to drop everything in your life to respond is a bit unreasonable. My experience = chat support is a waste of time.

• 
  Gary McEwan (@GaryMcEwan72) reported 5 minutes ago

  @mturner1961 @santanderuk My 94 year old grandmother got the exact same thing. She no longer had a driving licence or passport so ultimately had to switch because Santander had restricted access. And she had the account for years and never had she been asked for this.

• 
  AP (@andyparsons3) reported 11 minutes ago

  @santanderuk dreadful service, international payment = a 25 mins phone call, 31 questions, endless ‘let me check’ and now my account is blocked whilst I wait for your ‘back office’ to do some more checks, I’ll just wait for you shall I? Or use another provider………

• 
  Stephan Bennett (@Funkeemagic) reported 12 minutes ago

  Need some help and your Brighton branch was not very helpful. @santanderuk

• 
  TEH RED ZMAN (@REDZMANG) reported 19 minutes ago

  @santanderuk @chaosprimeZ Sounds like something you're doing on purpose the only one that can block the DMS from being sent is you.

• 
  Daryl M (@MyBallsWazHot) reported 22 minutes ago

  @santanderuk any chance of someone from customer services picking the phone up??? Taking ages

• 
  George (@bipolar_thfc) reported 24 minutes ago

  @santanderuk I'm getting seriously stressed out with this. To wait 45 mins in a call that has been rinsing me only to not be able to log in is a joke. I'm back on the phone waiting. This needs to be fast tracked. You're costing me money and getting me fined and messing up my credit score