Santander status: access issues and outage reports

Problems in the last 24 hours in Stevenage, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Stevenage, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Stevenage, England

Latest outage, problems and issue reports in Stevenage and nearby locations:

• 
  Jane palmer (@palmsjane1965) reported 6 minutes ago from Hertfordshire, England

  @alex_thfc22 @Barclays @santanderuk Working in banking you need Santander to deal with it as they will be able to locate the payment, Barclays won’t.

• 
  Donna (@tickton1969) reported 35 minutes ago from Royston, England

  @MorganBroadcast I have no advice to give here, just wanted to say how sorry I am that this has happened to you. And as a long time customer of @santanderuk am utterly appalled at their actions. I hope this works out for you x

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Evee Carr (@EveeCarr) reported 1 minute ago

  @santanderuk Bloody awful in branch service. One teller on. One transaction has taken 20 mins... Queue of 8... Pathetic.

• 
  Lee Bee 💙💙💙 (@LeeBee39) reported 3 minutes ago

  @santanderuk clearly in either a cyber attack or major infrastructure issues! What is it? Your customers NEED to know - especially when one of your junior fraud callers said YES you are undergoing a cyber incident! Want me to post more of the call?

• 
  Damien McCrystal (@DamienMcCrystal) reported 6 minutes ago

  @santanderuk An unmoving queue at 3.15pm. No indication of service available. If you can’t serve after a certain time, make it clear, put up a sign. Deal with customers clearly and efficiently instead of wasting their time. Don’t treat people like **** because they’re poor and inarticulate.

• 
  Oasis (@Oasisrvti) reported 7 minutes ago

  Just know the 2 a’s in @santanderuk name stand for avoiding accountability. The N, D & S - stand for - not doing ****.

• 
  Mattster (@MattsterT3) reported 11 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  clayton king (@king_clayton) reported 14 minutes ago

  @santanderuk Sandi is a brain dead pigshit - first impression what a **** bank I’m trying to switch to - how do I reverse it due to your incompetence

• 
  clayton king (@king_clayton) reported 15 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info

• 
  Ian Melville (@irmelville) reported 16 minutes ago

  @santanderuk how the hell is someone supposed to get any help.. phone call.. on hold for ages... online chat... passed off to await someone.. for ages... your X help address.. no response... this is appalling

• 
  cookaburra (@weyheylad) reported 18 minutes ago

  @santanderuk the voucher for transfer of ISA isn't working . I've downloaded the code however there is no voucher and I have received no further notification email . I've been in branch . Nothing to do with them . Gave me an email . Emailed no reply . How can I sort this out ?

• 
  AniaK (@AnAgedBrummie) reported 19 minutes ago

  @HWarlow @santanderuk The bureaucratic nightmare after a bereavement is so awful. I hope you've got some support to navigate it all.