Santander

Is Santander down in Shepshed, Leicestershire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Shepshed, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepshed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Shepshed, Leicestershire, England 11/26/2025 06:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Website (19%)

    Website (19%)

  3. Login (19%)

    Login (19%)

  4. Transactions (6%)

    Transactions (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • _sgbsn Sean Gibson (@_sgbsn) reported

    It’s easier to deploy a fully functioning secure website with a user login process; than it is to setup online business banking for Santander. Get it sorted fs @santanderuk @santanderukhelp @bancosantander

  • JohnRayson722 John Rayson (@JohnRayson722) reported

    @santanderukhelp @santanderuk @santanderukhelp still on hold after half an hour. Absolutely shocking service! Locked out of internet banking the second time in a row in consecutive weeks. Local branch is closed when I am not working so I will have to take time off to see a real person 🤬🤬🤬🤯🤯

  • eggsy84 James Heggs (@eggsy84) reported

    Any tips for navigating @santanderuk when a parent is in care and they've blocked the card? Awaiting LPA and customer care team unable to help

  • IanMarsdenGB Ian Marsden (@IanMarsdenGB) reported

    @NorthRoadCycles @santanderuk I preferred it when it was Abby national things have gone right down even when you go into the branch to chat with someone @santanderuk just point you to the phone and say call someone

  • AnnMarieFoster1 Ann-Marie Foster (@AnnMarieFoster1) reported

    @santanderuk been trying to get hold of someone who deals with mortgages for ages now 4 calls each time held on for over 30mins! Any other numbers I can try even been in a branch & they couldn’t help me. Terrible service 😡

  • brianlavery59 Brian W. Lavery 💙 (@brianlavery59) reported

    @santanderuk @santanderukhelp I suspect a phishing message been sent. However you have no DM to report it to. And your website is useless. Please advise

  • bethatwell Bethan Atwell (@bethatwell) reported

    @santanderuk please get better hold music, this is painful. Also, if you could improve customer service and wait times too..

  • bluegav84 Gavin Mclean (@bluegav84) reported

    @santanderuk 52 minutes on hold and still not been able to speak to somebody - shocking service

  • SteveM1bjr Steve 💜 (@SteveM1bjr) reported

    @santanderuk Account blocked just from making normal, reasonable S/Order amendments. Nobody tells you it's been blocked by security until those S/Orders don't go out and recipients complain. I hope the compensation offer for my two hours is good, or you lost a long term customer.

  • KernotTom Tom Pepper-Kernot (@KernotTom) reported

    @santanderuk Im moving my mortgage. You're no help. I'm waiting on the phone for 30mins. I cannot log online to get any info as i dont have a bank account with you. Useless.