Santander down? Current status and problems in St Austell, Cornwall, England

Problems in the last 24 hours in St Austell, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in St Austell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Leif Jerram (@LeifJerram) reported 3 minutes ago

  @santanderuk what a shambles of a bank. 0 customer service. Website from the 80s. Call times of 1 hr + (haven't actually had time to stay on phone longer than an hour with no answer...what with having a job and all)

• 
  Roger steer (@Rogersteer1) reported 4 minutes ago

  @santanderuk come on I’m trying to transfer some money for a house deposit BLOCKED and i cannot now talk to anybody please HELP

• 
  Finiasfinn (@Finias) reported 8 minutes ago

  @santanderuk terrible service...5 trips to the same branch over 3 weeks only to find it closed. Surely you can sort cover by now.

• 
  Sue (@Sue62892930) reported 8 minutes ago

  For some reason Santander has frozen our account we need to make a payment and my husband has been on the phone on hold to security for 1 hour 13 minutes and counting. What sort of customer help is this, we need to get to our money @santanderukhelp @santanderuk

• 
  Patrick Fullerton esq. 🇮🇪🇬🇧 (@OirishPatrick) reported 9 minutes ago

  @santanderuk appalling service from you. Booked an appointment and was given one for March 1st. Now get a call and say it has had to be cancelled. Next available 29th. It is easier to get a GP appointment than from you lot. I'm sure if I owed you money you'd be banging on my door

• 
  Muntazir e Mahdi (@TigerZindaHay) reported 11 minutes ago

  @santanderuk seems to be given free hand to do whatever they like with the credit card and bank card of their customers. Block it when they want without notice and then demand customer to go to their limited number of branches to unblock the same. @financialombuds @RishiSunak

• 
  Beverley Grant PCC 💙 (@RoPCoach) reported 11 minutes ago

  @santanderuk we have been trying to call you since Saturday, Calls are going unanswered and we have been cut off multiple times. We can't deal with the issue online so will be forced to visit a branch. Frustrating & disappointing.

• 
  ForestSoph (@ForestSoph) reported 13 minutes ago

  I have used online banking for many years and never needed a mobile phone. Now you have changed something and I cannot access my account. @santanderukhelp UK law demands that you allow equal access regardless of disability. #Santander #DisabilityDiscrimination #SantanderUK

• 
  Mohammed Khan محمد خان (@MAK_Autohaus) reported 14 minutes ago

  @santanderuk do you offer a webchat service?? I generally use online banking, but my query can be dealt with online so subsequently called the customer service number after a 28 min wait. Handler answered, said hello and a second later, hung up. 👎

• 
  BREXIT,Trump 2024 (@brexit_leaveeu) reported 14 minutes ago

  @santanderuk Shocking customer service experience 1 hr waiting on the phone to get someone working from home that couldn't be bothered to sort my problems pug me back on hold and I had to hang up. Shameful from this bank. Get them lazy employees back into the office.