Santander status: access issues and outage reports

Problems in the last 24 hours in Rochester, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Michael Jones (@mikej2504) reported 16 minutes ago from Walderslade, England

  @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

• 
  Mark Cundy (@CundyMark) reported 20 minutes ago from Southend-on-Sea, England

  @santanderuk Congratulations, I've given up after holding for an hour to try and talk to you Understaffing your call centres is working very well to discourage us. Yes I know I can do lots on the website and app. I'd just like opportunity to talk with someone. I know, how quaint

• 
  Leigh Bristow (+_+) (@LeighBristow) reported 24 minutes ago from Gravesend, England

  @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TomOfEssex (@TomOfEssex) reported 1 minute ago

  @santanderuk @TSB Shut down my account with you because you suddenly started charging my business account a fee every month for doing actually nothing despicable bank I'm glad I left you

• 
  Technicslover (@technicslover) reported 3 minutes ago

  @nickkeca @santanderuk blocked my credit card for buying something from a supplier I'd used before and I authorised it with my fingerprint on the app. They still thought it was fraud. Then took hours to sort out. I need a new credit card provider as this is just over the top ****.

• 
  Matty Hough (@MattyHough2) reported 5 minutes ago

  @santanderuk UK customer stranded homeless in Hungary after fraud on my account. I’ve waited 7 days for investigation with no access to money, food or accommodation. Repeated requests for emergency hardship escalation and vulnerable customer support have not been resolved

• 
  M.D (@Only1MaxyD) reported 6 minutes ago

  @santanderuk Hello, this is what I mean, rather than the customer have to subtract and do a calculation, can this current spend value be shown?

• 
  ***✊🏻🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇸🇮🇪🇦🇺✊🏻 (@GitNo1Baby64) reported 6 minutes ago

  @santanderuk @TSB HOW ******** AM I SUPPOSED TO DEPOSIT A CHEQUE WITH MY PHONE WHEN YOUR ****** APP DOESNT ******* WORK!!!!!!

• 
  jaredowens (@jaredowens36629) reported 8 minutes ago

  @santanderuk @santanderuk hi I mean like permanently from Santander's side, so that the customer can't just re-activate them from the app?

• 
  James Hassett (@JamesHassett1) reported 10 minutes ago

  @santanderuk Thanks. Can the people from customer operations not arrange calls? That’s what I was told by three of them.

• 
  Wideawake (@wideawakebo) reported 15 minutes ago

  Been waiting 11 days for a replacement card from @santanderuk , told it must be a problem with @RoyalMail RM advised it could be another 7 days as that's normal for 2nd class, so just the 18 days, no big deal. Remember when stuff worked in the UK, more or less? #shitshow

• 
  Andrew Bates (@AndrewBate13285) reported 15 minutes ago

  Before I go full throttle over @santanderuk and the awful service they provide please do not take my word for it all. READ A FEW REVIEWS ON @Trustpilot first.

• 
  Keebs 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@keebsonx) reported 16 minutes ago

  If you're thinking of banking with Santander for your business - DON'T They recently put their standard account fees UP by 42.5 % Hey @santanderuk, enjoy losing another business customer.