Is Santander down in Rochester, Medway, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Rochester, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Website (25%)
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Login (17%)
Community Discussion
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Santander Issues Reports Near Rochester, England
Latest outage, problems and issue reports in Rochester and nearby locations:
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Leigh Bristow (+_+)
(@LeighBristow) reported
from
Gravesend, England
@santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??
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Mark Cundy
(@CundyMark) reported
from
Southend-on-Sea, England
@santanderuk Congratulations, I've given up after holding for an hour to try and talk to you Understaffing your call centres is working very well to discourage us. Yes I know I can do lots on the website and app. I'd just like opportunity to talk with someone. I know, how quaint
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Susie
(@susiejgray09) reported
@AmySharrocks @santanderuk Amy, when I (was lucky enough to) buy house/get mortgage, @bancosantander took weeks/made it super difficult to access v hard earned savings, delaying completion, jeopardising the sale. I vowed never to bank with them again and have not. Hope sorted soon.
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Helen Ambler
(@helen_ambler) reported
@santanderuk Is there a problem with card payments? My son has tried to use his card in 2 different places in the last hour while out with friends and it's been declined, despite him having enough money. I've been in a queue on the phone for 40 mins and counting.
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f dejahang
(@drfereydoun) reported
@santanderuk 1.0 Dear S********, Please, and once more, please.... I am exasperated, furious, heated...... I was on the phone this mooring {25-04-2022} from 11.30 0r 11.40 to 2.17+++ pm for a transaction. The first customer service front line failed to connect me to fraud office.
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nornirongirl14
(@debbie14022) reported
@teaguestar @santanderuk I had same issue about 30 mins ago started with a scam text rang customer service not concerned in the least
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Dr. Jacqueline Wabara
(@WabaraPR) reported
@santanderuk Unprofessional Scott in customer complaints tried to stop me from complaining about him using condescending terminology & gaslighting techniques during a call.He initially said I couldn't complain about him & then said the SLA for a response takes up to 8 weeks .
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Jenny
(@JennyAudsley86) reported
Hey @santanderuk are you aware of errors with interest payments on regular savers? Mine seems unusually low.
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Phil Sanders
(@philsanders99) reported
@santanderuk Shocking customer service. All sons money fraudulantly taken 2 weeks ago. 4 times spent chasing for 2 hours at a time and still nothing being done. Awful "bank???" if you can call you that!!
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Zain
(@Zain8987) reported
@santanderukhelp @santanderuk a reminder to all customers this bank will deny repaying any money if fraud is committed on your account from a stolen mobile. Even if you are a customer for over 8 years. Do not use this bank they don’t care about their customers
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James Murphy
(@JamesMurphy767) reported
@santanderukhelp OK. Thanks. So how long should the average customer expect to wait before a call is answered? Publish the corporate target....? @santanderuk @TheFCA
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Matthew Stephenson
(@Matthew98464348) reported
@santanderuk @santanderukhelp 7 days with no access to my account and still no contact from the “Back office fraud team” no one including managers or in branch can help I have to sit and wait no timescale no access to my money awful service