Santander status: access issues and outage reports

Problems in the last 24 hours in Rochester, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Michael Jones (@mikej2504) reported 17 minutes ago from Walderslade, England

  @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ♈Crumbs♈ 🇬🇧 (@Crumbs92123424) reported 5 minutes ago

  @santanderuk My card was declined yesterday. I was sent a text from yourselves to contact your department immediately I was on hold for 20 minutes, as it was tea time I ended call. I've tried to call back twice today & both times I was disconnected, this is appalling service.

• 
  Beverley Calverley (@BeeCalverley) reported 6 minutes ago

  @HSBC_UK your inability to resolve access to our charity accounts due to our treasurers illness has been the complete opposite. Learn a lesson from @santanderuk

• 
  🇺🇦🇪🇺Mike Liddle🇪🇺🇺🇦 (@mikeliddle) reported 8 minutes ago

  @santanderuk Hi, have tried applying for something on 3 separate devices and your website crashes. Can’t be all my devices aren’t working, but your online chat team weren’t able to help.

• 
  Chris Naylor 🇬🇧🇺🇦 (@ChrisNaylor1) reported 11 minutes ago

  Absolute shocking service from @santanderuk been on hold just under 60 minutes!!

• 
  Dan Wilson (@nadnosliw) reported 14 minutes ago

  @santanderuk you disabled pasting codes into browser for logins? Please confirm so I know whether I need to close my account with you for a ridiculous login process.

• 
  Fallingstartime (@fallingstartime) reported 16 minutes ago

  @santanderuk Thank you for the wasted hour hanging on the phone to be told I was through to the wrong department and they couldn't help me.

• 
  Mary O'Neill (@MaryONeill85) reported 16 minutes ago

  @keian2006 @santanderuk @santanderukhelp this is awful - please step in immediately! Funds are fraudulently taken you have a legal responsibility to act!

• 
  Steve Heath (@Itz_sadskid02) reported 23 minutes ago

  @nadnosliw @santanderuk Incase the support system is not responding to your request Contact @divine_temi to recover your hacked ,suspended or banned account...They are good I recommend them...

• 
  𝕋𝕙𝕒𝕥 𝕄𝕖𝕝 𝕁𝕒𝕪𝕓𝕖𝕖 (@tooftalf) reported 24 minutes ago

  @santanderuk please can you advise how I get you to update your records? Every so often I get post for a former occupant of my address. He died some years ago. I keep returning items marked "deceased' but they still get sent out. I am also a customer of yours, so confused!

• 
  Scott (@FPL_TheMak) reported 24 minutes ago

  @santanderuk @santanderukhelp what a shockingly incompetently designed system that is. Block peoples cards over several days while travelling abroad and solely relying on that card. Been a Select customer for years. Soon as I’m home I’m cancelling all accounts with your bank.