Santander status: access issues and outage reports

Problems in the last 24 hours in Rochester, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Leigh Bristow (+_+) (@LeighBristow) reported 2 minutes ago from Gravesend, England

  @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

• 
  Michael Jones (@mikej2504) reported 4 minutes ago from Walderslade, England

  @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

• 
  Mark Cundy (@CundyMark) reported 14 minutes ago from Southend-on-Sea, England

  @santanderuk Congratulations, I've given up after holding for an hour to try and talk to you Understaffing your call centres is working very well to discourage us. Yes I know I can do lots on the website and app. I'd just like opportunity to talk with someone. I know, how quaint

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  glosuk68 (@glosuk68) reported 7 minutes ago

  @santanderuk Not only have you not opened your Leighton Buzzard branch today (and next weekend), your one outside cash machine is down. Thankfully the @AskNationwide is open and their machines are working.

• 
  pink ladies plymouth (@loveforplymouth) reported 7 minutes ago

  @santanderuk @santanderukhelp So bad for the elderly talked to one lady who was closing her accounts because of the service banks doing everything online dirst heko many it makes life so harder for them 😡

• 
  Try Type (@try_type) reported 12 minutes ago

  @santanderuk useless service. 48 minutes on the phone to fraud and nothing.

• 
  Nick (@petch_nic) reported 15 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?

• 
  AK (@ghatispeaks) reported 22 minutes ago

  @santanderuk your customer service is terrible. I think I should move to first direct

• 
  Ash 1974🔴🏐 (@andy_horner) reported 23 minutes ago

  @santanderuk Well I am waiting for a complaint call back that still hasn’t happened and compensation that also hasn’t been addressed. Your service has seriously gone down hill recently. You’ve become an arrogant bank!!

• 
  Michael Cleaver (@macleaver7) reported 29 minutes ago

  @santanderuk has the worst customer service I’ve ever dealt with…..

• 
  Mattster (@MattsterT3) reported 32 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  Sean Toms (@seantoms) reported 33 minutes ago

  @JohnElsworth @santanderuk It appears they do not want you as a customer

• 
  Urmston Meadows (@UrmstonMeadows) reported 33 minutes ago

  @santanderuk trying to report a card issue with you. Spent 30 minutes on the phone, now another 15 on your online system. Why don't you employ more people now you've shut all the branches down? #useless