Santander status: access issues and outage reports

Problems in the last 24 hours in Rochester, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Michael Jones (@mikej2504) reported 11 minutes ago from Walderslade, England

  @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

• 
  Leigh Bristow (+_+) (@LeighBristow) reported 18 minutes ago from Gravesend, England

  @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

• 
  Mark Cundy (@CundyMark) reported 19 minutes ago from Southend-on-Sea, England

  @santanderuk Congratulations, I've given up after holding for an hour to try and talk to you Understaffing your call centres is working very well to discourage us. Yes I know I can do lots on the website and app. I'd just like opportunity to talk with someone. I know, how quaint

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rhoda roberts (@adhorstrebor) reported 3 minutes ago

  Was told by @santanderuk that they have age discrimination and disability discrimination policy, just not on their website!! Disgusting how those who cant or dont want to use technology are being treated by these banks. Fully intend to take @santanderuk to ombudsmen #agediscrim.

• 
  jo (@5arstudent) reported 4 minutes ago

  @santanderuk Zero. That’s the concerning thing. I have repeatedly asked your customer service team who have no even referred me on to the relevant department - one lady just said the department is called “the back office” I have 2 children under 8

• 
  subconsciouscyclist (@subconsciouscyc) reported 6 minutes ago

  @santanderuk I've had a complaint open with you since March. You have admitted liability but still not resolved the issue. You have taken my money and not reduced the interest on my car finance because your systems are incapable of making this simple calculation.

• 
  OldishBird (@oldishbird1) reported 10 minutes ago

  @SandraF74372594 @santanderuk I waited for 30 minutes then decided it was pointless. Some of their staff on X have admitted there’s an outage even though their official status page claims not.

• 
  Sohail Lamvel (@Lamvel) reported 12 minutes ago

  @santanderuk How can I unblock my world elite credit card without having to call? Seems like a block that only CS can remove?

• 
  Sandy (@deerheartsk) reported 15 minutes ago

  @santanderuk you really need to update your app to a speedy app. It’s too slow to load the login page, and then if we navigate to the stocks

• 
  Lee Hayward (@vibedcoder) reported 16 minutes ago

  @santanderuk The number on the website is no longer in use.

• 
  Peter Pan (@PetayPanMoFo) reported 17 minutes ago

  Why the fk do I have to do age verification for my banking app! @santanderuk u know how old I am wtf!

• 
  Greg (@potatoe_greg) reported 18 minutes ago

  @santanderuk why are internal transfers on personal savings to bank accounts not working???

• 
  AP (@andyparsons3) reported 21 minutes ago

  @santanderuk I was expecting that response, and I get to pay for the poor service too with a monthly fee yay!