Santander status: access issues and outage reports

Problems in the last 24 hours in Walderslade, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Walderslade, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Walderslade, England

Latest outage, problems and issue reports in Walderslade and nearby locations:

• 
  Steve E (@steveinmarden) reported 8 minutes ago from Marden, England

  we've been 3hrs now on hold to @santanderuk customer services. How can 3hr without being able to speak to anybody at all yet be acceptable? #santander #customerservicefail

• 
  Michael Jones (@mikej2504) reported 17 minutes ago from Walderslade, England

  @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

• 
  Leigh Bristow (+_+) (@LeighBristow) reported 18 minutes ago from Gravesend, England

  @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TEH RED ZMAN (@REDZMANG) reported 3 minutes ago

  @santanderuk @chaosprimeZ Sounds like something you're doing on purpose the only one that can block the DMS from being sent is you.

• 
  Try Type (@try_type) reported 4 minutes ago

  @santanderuk Put the phone down. 1hr plus wait isn’t acceptable. No problem plenty of other banks.

• 
  Damien McCrystal (@DamienMcCrystal) reported 6 minutes ago

  @santanderuk An unmoving queue at 3.15pm. No indication of service available. If you can’t serve after a certain time, make it clear, put up a sign. Deal with customers clearly and efficiently instead of wasting their time. Don’t treat people like **** because they’re poor and inarticulate.

• 
  Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported 7 minutes ago

  @santanderuk have you a problem updating balances after transfers ?

• 
  Edward Terry (@iamedterry) reported 7 minutes ago

  @santanderuk I think you should review that. When they take 8+ hours to respond, then tell you they’re multitasking so might not respond immediately, but expect you to drop everything in your life to respond is a bit unreasonable. My experience = chat support is a waste of time.

• 
  Ian Melville (@irmelville) reported 12 minutes ago

  @santanderuk how the hell is someone supposed to get any help.. phone call.. on hold for ages... online chat... passed off to await someone.. for ages... your X help address.. no response... this is appalling

• 
  Tom King (@silentshark) reported 12 minutes ago

  @santanderuk any chance you could answer your phone? Appaling service

• 
  Martin Hughes (@MartinH01846340) reported 15 minutes ago

  @santanderuk @TSB God help the customers. Closing all their branches.

• 
  Ian Cranston (@cranston65) reported 16 minutes ago

  @santanderuk @santanderukhelp perhaps you could explain an issue I still have with international transfers - there appears to be no way to see transfers that are currently processing or are pending - these MUST be clearly & easily visible against my account

• 
  Stephan Bennett (@Funkeemagic) reported 16 minutes ago

  Need some help and your Brighton branch was not very helpful. @santanderuk