Santander

Is Santander down in Richmond, North Yorkshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Richmond, North Yorkshire, England 11/23/2025 04:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (62%)

    Mobile App (62%)

  2. Website (23%)

    Website (23%)

  3. Login (15%)

    Login (15%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • brianwinteruk Brian Winter (@brianwinteruk) reported from Hipswell, England

    @SeanJoh85454473 @santanderuk Yes, support loyal customers

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • rujhansaxena Rujhan Saxena (@rujhansaxena) reported

    @santanderuk i’ve been trying to call the help centre for 30minutes. Because i’m having trouble logging into my online account and The chat service is of no help too. Why is the helpline service so slow. I’ve been wasting my time just to speak to someone about my money!!

  • LOL_VO LOL_VO (@LOL_VO) reported

    @santanderuk @santanderukhelp I've been trying to get through on the phones all day. I had a pending refund that has now disappeared without crediting account. During all these issues. How do I speak to someone to get I sorted!?

  • AlexXCass Alex 🌸 (@AlexXCass) reported

    Been with @santanderuk all my life and absolutely APPALLED by the service of one rude staff member at the Hartlepool branch today when dealing with an issue with the cash machines. Will be moving banks now, sick of the terrible level of service received along with the audacity

  • gothbotherer Joe - A Carbon Based Lifeform (@gothbotherer) reported

    @lukeaaronmoore @santanderuk Been with first direct for years and can't fault their customer service.

  • ShortcakeBrown DDC (@ShortcakeBrown) reported

    @santanderuk Is there an update?my cards still not working and no luck in branch it’s been almost a week

  • Richinns Richard Inman (@Richinns) reported

    Hi @santanderuk. So you block me from transferring money out of my account. Block me from accessing the account online and then hang up on me when 30 mins elapses on me waiting for you to answer my call to your fraud department?

  • Adam03676526 Adam (@Adam03676526) reported

    @STOPTHETRAFFIK @santanderuk Might want to focus on providing a half-decent banking service before branching out into stuff like this? Just a thought.

  • Shannam16752382 Shanna morgan (@Shannam16752382) reported

    @santanderuk why is it impossible to do a live chat with a human being or send an email to yourselves ? Not everyone has the capability of calling during working hours !

  • laversreval Sophie Lavers (@laversreval) reported

    @sainsburys The bank have referred me back to you with an authorisation code. Does anyone actually want to take responsibility for this and help me get my money back or am I doomed to a future as a ping ping ball? @santanderuk @sainsburys

  • Jack20515045 Jack (@Jack20515045) reported

    @santanderuk My card has not been working for 6 days. Now it says on my online account I have no debit cards associated with my account. So I cant even order a new one. What is going on?