Santander status: access issues and outage reports

Problems in the last 24 hours in Radstock, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Radstock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Radstock, England

Latest outage, problems and issue reports in Radstock and nearby locations:

• 
  Chris (@Chris_________M) reported 20 minutes ago from Bristol, England

  @santanderuk just thought I would feedback that having your mortgage retention open only on week days from 9 till 6 means those of us who work those hours can’t call you to be retained. So I will be off to another mortgage provider who can talk to me when I am not working.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sherrilea christie (@sherriboo88) reported 6 minutes ago

  @santanderuk I cannot use any of my cards in ATMs is this a known issue ? Can I still pay via card in store ?

• 
  bex (@viewsofa42yo) reported 6 minutes ago

  @santanderuk @TSB I get you’re trying to protect me but wtf. Surely a system where you authorise a payment and then withdraw is better than me losing out on a show that’s quickly selling out in the USA. Really pissed le off as I wait and miss out

• 
  AP (@andyparsons3) reported 7 minutes ago

  Under FCA’s Consumer Duty @santanderuk UK has a duty to avoid causing foreseeable harm and provide timely support. +4 hours locked out of a fee-paying account over a small euro payment, with zero communication, fails both tests. Formal complaint logged. @financialombuds @WhichUK

• 
  Chris May (@cp_ma24524562) reported 15 minutes ago

  @santanderuk #santander can you image a bank with no customer service support? Send messages in the app, but don’t let you upload information. From a customer who went through advanced security for my last transaction 🤯

• 
  Clare Wiener (@ClareWiener) reported 18 minutes ago

  @santanderuk Omg absolutely appalling service. Having been on the phone for almost 2 hrs I was told I was hostile. Absolutely not! I was frustrated by your appalling service. I've now been told I need to call back on Monday. Santander won't call me! Just how much time do I have to waste?

• 
  Ali (@callyoubetty) reported 18 minutes ago

  The Santander facility for paying in a cheque is terrible. When I use Halifax, it works first time. Sort it out, @santanderuk.

• 
  Edward Terry (@iamedterry) reported 18 minutes ago

  @santanderuk As a systems and process specialist I can see there’s a deeper issue that needs addressing. And removing telephone support was not a smart move either. Why are you making it so hard to get support? Do you want to lose customers? It wouldn’t surprise me if you are.

• 
  jo (@5arstudent) reported 19 minutes ago

  @santanderuk I desperately need access to my current account and then to switch out of your bank as a matter of urgency. I don’t even understand how this is legal.

• 
  One under par (@Oneunderpar3) reported 20 minutes ago

  @santanderuk how long am I supposed to wait online chat to speak to a real person to explain a security issue?

• 
  Sandy (@deerheartsk) reported 26 minutes ago

  @santanderuk you really need to update your app to a speedy app. It’s too slow to load the login page, and then if we navigate to the stocks