Santander status: access issues and outage reports

Problems in the last 24 hours in Prestonpans, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Prestonpans, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Prestonpans, Scotland

Latest outage, problems and issue reports in Prestonpans and nearby locations:

• 
  mette baillie (@freja_fashion) reported 16 minutes ago from Edinburgh, Scotland

  @StarlingBank do you have any information how long it Will take from getting personal account till i Can apply for a sole trader account? I have Been with @santanderuk for 15 years but they dont support #profitfirst and have not been v helpful

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ed (@ededNeddie) reported 3 minutes ago

  @MorganBroadcast @santanderuk As you state you won’t have section 75 protection and I don’t think chargeback will be of any use, but if it was a Visa debit card, then I believe they have a ‘zero liability’ policy which might help. Sorry for your troubles :(

• 
  Martin Moore - aka Dad's Taxi Service (@mcm_home) reported 4 minutes ago

  @MorganBroadcast What!!! The @santanderuk banking app provides access to the PIN code. What a bloody stupid thing to do. I'd get rid of Santander ASAP.

• 
  Man in the Moon (@ManInTheMadness) reported 14 minutes ago

  @santanderuk Please help @MorganBroadcast

• 
  Richard Johnston (@whufcne) reported 14 minutes ago

  Blimey @santanderuk @santanderukhelp why when it takes 3 hours + to eventually manage to report clear fraudulent account activity do you make the customer feel it’s they who are at fault ? Then to make matters worse we have to feel pleased it’s being investigated refund ? Maybe.

• 
  🇬🇧🇺🇸🇨🇳🇮🇱🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Inforder) reported 15 minutes ago

  @MorganBroadcast Jezz @santanderuk looks like you need to sort out your security and customer service. This is appalling Even on a basic level of common sense.

• 
  Dean jones (@Peterkay2k11) reported 15 minutes ago

  @MorganBroadcast I've never had an issue with @santanderuk they have been great. I had issues with the co op Bank they tried to tell me that I'd brought a TV from Argos because it was verified by my pin but I'd been to the atm at my local co op branch and it took my card

• 
  P L (@pllowry) reported 20 minutes ago

  @santanderuk #santander Now 40mins in a queue waiting to ask a simple question. No feedback as to what my place in the queue is. Another customer service joke, just as well it's a competitive industry.

• 
  Rosamund Dakin (nee Bayes) (@RosamundDakin) reported 23 minutes ago

  @MorganBroadcast I've had terrible experiences with @santanderuk in the past, which is why I no longer bank with them. Come on @santanderuk do the right thing for this innocent victim, reimburse her in full without delay.

• 
  Tom Pickersgill (@pickersgill_tom) reported 25 minutes ago

  @MorganBroadcast Hi Morgan, I'm so sorry this has happened. I've been thinking though, one thing not mentioned is how they physically gained access to your belongings in the locker. Was it forced? Either way this feels like an inside job. @santanderuk security has an obvious loophole which a..1/2

• 
  John Mellon (@dunkeldjack) reported 26 minutes ago

  @MorganBroadcast Not as bad as yours but I had a horrific experience with @santanderuk about 10 years ago. Escalated all the way up to CEO level but their only interest was defending themselves and blaming the customer. Closed every account with them & will never use again.