Santander status: access issues and outage reports

Problems in the last 24 hours in Paisley, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Paisley, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Paisley, Scotland

Latest outage, problems and issue reports in Paisley and nearby locations:

• 
  David A (@tofolo_1) reported 6 minutes ago from Glasgow, Scotland

  @santanderuk hi, need little help with current account 'retail offers' but not sure where to ask. Month ago i 'activated' a Now Broadband offer, had to pay 2 months bills. I have done this, the offer ended to new customers during that time. I don't see it on chosen offers?

• 
  Sue Nicolson 💙 (@SueNicolson) reported 56 minutes ago from Glasgow, Scotland

  @sainsburys and @santanderuk please resolve the checking out issues on your site. It has been 2 weeks now and takes several attempts to checkout the basket as the app isn’t connecting with the bank.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter Pan (@PetayPanMoFo) reported 3 minutes ago

  Why the fk do I have to do age verification for my banking app! @santanderuk u know how old I am wtf!

• 
  Garry Peat (@RidgewayRam) reported 3 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  Otis, Flash & Rainbow Benji & Charlie🌈 (@Otis_labrador) reported 4 minutes ago

  Mum is regretting changing bank account to @santanderuk The app crashes every time she tries to verify her ID. The AI chat can't help. Over 50 mins on hold to speak to the call centre then they hung up 🤬 Of course the nearest branch only opens once a week when Mum is at work.

• 
  AP (@andyparsons3) reported 4 minutes ago

  Fun fact @santanderuk can flag a €payment in milliseconds but apparently needs a full working day to unflag it. Efficiency clearly only runs one direction when you pay for banking services

• 
  bex (@viewsofa42yo) reported 4 minutes ago

  @santanderuk @TSB I get you’re trying to protect me but wtf. Surely a system where you authorise a payment and then withdraw is better than me losing out on a show that’s quickly selling out in the USA. Really pissed le off as I wait and miss out

• 
  Adam Wilpappi (@wilpappi) reported 6 minutes ago

  @santanderuk how can a company of your size be so terrible with the way you deal with your customers 🤬

• 
  Sick Side (@SickSide3) reported 8 minutes ago

  @santanderuk The other issue is when I ring up your CS, it normally takes 40 minutes for anyone to answer the phone Once answered, details taken - I’m put on hold for another 20 odd minutes Then when I do speak to someone - they tell me I need to go to a branch!!!

• 
  . (@Midnight_x83) reported 9 minutes ago

  @santanderuk The issue is that after four hours a customer service rep has yet to join the online chat.

• 
  AP (@andyparsons3) reported 11 minutes ago

  Terrible terrible service again today @santanderuk @santanderukhelp , lots of ‘I dont’ know, I can’t help you, its in a queue, blah blah blah, the worst service I’ve ever had from a bank in all my life. Consumer Duty clearly of no interest to you. Time to escalate now

• 
  Ash 1974🔴🏐 (@andy_horner) reported 16 minutes ago

  @santanderukhelp @santanderuk @bancosantander This is the worst bank for customer service I have ever had the misfortune to deal with!!