Santander status: access issues and outage reports

Problems in the last 24 hours in Paisley, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Paisley, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Paisley, Scotland

Latest outage, problems and issue reports in Paisley and nearby locations:

• 
  Sue Nicolson 💙 (@SueNicolson) reported 19 minutes ago from Glasgow, Scotland

  @sainsburys and @santanderuk please resolve the checking out issues on your site. It has been 2 weeks now and takes several attempts to checkout the basket as the app isn’t connecting with the bank.

• 
  David A (@tofolo_1) reported 51 minutes ago from Glasgow, Scotland

  @santanderuk hi, need little help with current account 'retail offers' but not sure where to ask. Month ago i 'activated' a Now Broadband offer, had to pay 2 months bills. I have done this, the offer ended to new customers during that time. I don't see it on chosen offers?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul (@tooshortplanks) reported 6 minutes ago

  Just contacted @santanderuk by telephone to ask for a replacement card. The customer service was shocking. Every time I asked for a replacement the agent kept wanting me to try other actions, even after explaining what I had experienced.

• 
  Otis, Flash & Rainbow Benji & Charlie🌈 (@Otis_labrador) reported 10 minutes ago

  Mum is regretting changing bank account to @santanderuk The app crashes every time she tries to verify her ID. The AI chat can't help. Over 50 mins on hold to speak to the call centre then they hung up 🤬 Of course the nearest branch only opens once a week when Mum is at work.

• 
  100 (@GhostNoFace0101) reported 10 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer

• 
  AK (@ghatispeaks) reported 10 minutes ago

  @santanderuk your customer service is terrible. I think I should move to first direct

• 
  Dr. Jacob Kalve ✡️ (@PeterKalve) reported 11 minutes ago

  @Rehiana1980 @santanderuk You said you want to nail down the coffins of Jews who happen to believe Israel has the right to exist (presumably including the overwhelming majority of British Jews). How does that help any of your patients who happen to be Jewish?

• 
  Pumblechook (@pumblechook) reported 14 minutes ago

  @santanderuk what ridiculous chat service on the mobile phone app! I used the chat service yesterday afternoon.... it was replied to this morning! Completely unacceptable and unprofessional service!

• 
  Edward Terry (@iamedterry) reported 14 minutes ago

  @santanderuk As a systems and process specialist I can see there’s a deeper issue that needs addressing. And removing telephone support was not a smart move either. Why are you making it so hard to get support? Do you want to lose customers? It wouldn’t surprise me if you are.

• 
  Clare Wiener (@ClareWiener) reported 16 minutes ago

  @santanderuk I am going to be on hold until 6pm and are you then going to hang up on me for the 3rd time? I've been on the phone for over an hour in total now 🤬 what about if you have provide a ring back service?

• 
  AP (@andyparsons3) reported 18 minutes ago

  @santanderuk @santanderukhelp thinks it is a five-star rating but customer service response time that belongs in the last century. Pick one to be proud of.

• 
  Dave Gander (@DaveGander) reported 19 minutes ago

  @santanderuk No it stays in the public domain. If you don’t like the world knowing there’s a problem then don’t cause a problem and you won’t piss me off