Santander status: access issues and outage reports

Problems in the last 24 hours in Olney, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Olney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Olney, England

Latest outage, problems and issue reports in Olney and nearby locations:

• 
  Jetendra Patel (@JayPatel06) reported 19 minutes ago from Northamptonshire, England

  @santanderuk I am trying to register for mobile banking but your statement doesn't show the SC so when I try to complete the registration process. Your live chat is rubbish, the computer cannot deal with my questions so keeps directing me to your Website. What a load of rubbish!

• 
  jason trotter (@jasontr51742364) reported 36 minutes ago from Northamptonshire, England

  @santanderuk I’ve been waiting on hold over 90 mins over a two day period and still haven’t got through to anyone to help with my mortgage I don’t have that sort of time to wait

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AP (@andyparsons3) reported 5 minutes ago

  Terrible terrible service again today @santanderuk @santanderukhelp , lots of ‘I dont’ know, I can’t help you, its in a queue, blah blah blah, the worst service I’ve ever had from a bank in all my life. Consumer Duty clearly of no interest to you. Time to escalate now

• 
  Lee Hayward (@vibedcoder) reported 9 minutes ago

  @santanderuk holding my accounts hostage on the mobile banking app. Until I provide them with a bunch of personal information they have no right asking for. It's finally happening. Just as the conspiracy theorists warned. Santander want to know how much money I make, employment status, photo ID, national insurance number etc. Wonder if they'll cut me off from my money if I keep refusing? They already restricted my access to the mobile app. I've been with them for over 20 years, they can see where my money is coming from and going to, they already have my up to date information... So why all of a sudden do they want me to fill out an online form like I'm some kind of suspect? ****.

• 
  Penny Bradford (@PennyGasson) reported 13 minutes ago

  @santanderuk shocking service today, 36 minutes to answer the phone -and unhelpful call handler, order new cards 10 days a go (change of name) no sign of them and told they should have arrived yesterday, helpful, no

• 
  AP (@andyparsons3) reported 14 minutes ago

  @santanderuk @santanderukhelp thinks it is a five-star rating but customer service response time that belongs in the last century. Pick one to be proud of.

• 
  AP (@andyparsons3) reported 15 minutes ago

  @santanderuk - I’m still waiting, that’s another 4 hours and still no access to the banking services I’ve already paid you fo just becuase you feel like you need to go slow @MartinSLewis is this normal to block access or should I be looking elsewhere

• 
  AP (@andyparsons3) reported 17 minutes ago

  Nothing says “we value you as a customer” like locking a paying customer out of their own money with zero explanation for most of a working day. @santanderukhelp @santanderuk @bancosantander

• 
  Ali (@callyoubetty) reported 19 minutes ago

  The Santander facility for paying in a cheque is terrible. When I use Halifax, it works first time. Sort it out, @santanderuk.

• 
  Try Type (@try_type) reported 22 minutes ago

  @santanderuk Put the phone down. 1hr plus wait isn’t acceptable. No problem plenty of other banks.

• 
  BigBadBob (@Bobbadbig) reported 26 minutes ago

  @MsSC1986 @santanderuk Car *** was the same. Handed car back, started getting letters about arrears and dire consequences for credit rating. "Oh just ignore that, the system sends letter it's not supposed to. It's a known bug". Well ******* fix it then! Piss poor and a very poor advert for yourselves

• 
  mia - working in Mental health peer support. (@Mia10975) reported 28 minutes ago

  @santanderuk Has there been an issue with the banking app today? I have the page come up on my phone saying 'warning, transaction history may not be updated'