Santander

Is Santander down in Norwich, Norfolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Norwich, Norfolk, England 12/17/2025 08:05

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (48%)

    Mobile App (48%)

  2. Login (23%)

    Login (23%)

  3. Website (16%)

    Website (16%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

Community Discussion

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Santander Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • baxter1012 Baxter Poo (@baxter1012) reported from Norwich, England

    @santanderuk the mobile app is not working!!!!!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • neilvickery74 Neil Vickery (@neilvickery74) reported

    @santanderuk @VictoriaScone Wouldn’t have anything to do with them service is appalling . Don’t care about there customers only interested in there money

  • lizzibakingbird lizzie crow (@lizzibakingbird) reported

    @lickedspoon She’s not answering calls for @santanderuk is she? I’ve been holding for 3 hours and 10 minutes - surely this level of customer service could only be attributed to someone with her organisational ability?

  • Webbo2306 Webbo (@Webbo2306) reported

    Just tried putting some cash in a @santanderuk cashpoint. It counted my money and asked if I wanted a receipt, I pressed yes and it said service unavailable and gave me money back. I tried machine next to it and same thing happened, only this time it's kept £50 of my cash 🤬🤬🤬

  • designs22u Shelley Knowles (@designs22u) reported

    @santanderuk put me on hold for 58 minutes then hang up on me? Get me a new bank quick, too many problems with you.

  • IVFBabyOnBoard K 🐶🧒🏻👼🏻👧🏻👼🏻👼🏻👶🏻 (@IVFBabyOnBoard) reported

    Hi @santanderuk what is the earliest I can re-fix my mortgage if it’s current rate expires Feb 2023?

  • shajeda1 shajeda ahmed (@shajeda1) reported

    @santanderuk I’ve been calling multiple times everyday this week to be put through to a mortgage advisor in order to fix my mortgage rate each time I get cut off after holding for over 2hrs!!!!!

  • ChrisFittock Chris Fittock (@ChrisFittock) reported

    The Columbo mac ain't cutting it. T-shirt bought at a gig. Damaged. @aoarena only facilitate payment. @bsimerch won't help, know who CAN, but won't SAY who. @santanderuk won't help either. Somewhere is my money. But I don't know WHERE. The Columbo mac ain't cutting it.

  • AlexEmmett123 AlexEmmett (@AlexEmmett123) reported

    @santanderuk what is the customer service number where I can get through to a person not a machine ?

  • miff09 mark smith (@miff09) reported

    @santanderuk worse customer service ever, 4 hours on hold. You would answer if I owed you money.

  • onlyspkthetruth Truth Hurts (@onlyspkthetruth) reported

    @santanderuk great policy you have that “security locked accounts” can only be unlocked by the account holder attending branch with ID. how does that work when the a/c is in a care home with dementia,the family have power of attorney but can’t access the a/c to pay for the home?