Santander down? Current status and problems in Norwich, Norfolk, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (27%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Baxter Poo (@baxter1012) reported 48 minutes ago from Norwich, England

  @santanderuk the mobile app is not working!!!!!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rick Pollard (@rick_pollard) reported 2 minutes ago

  @santanderuk currently 4.5 hours so far on hold, need to speak regarding my mortgage. Online help not available. What am I supposed to do?

• 
  deb garrod (@debdebgarrod) reported 3 minutes ago

  @santanderuk how do i get to speak to someone? no banks open to go to and tried for 7 days to speak on phone, my phone bill is now more than my mortgage!!!!! Chat say they cant help????!!!!!HELP......

• 
  Luke Ferre (@lukeferre) reported 6 minutes ago

  .@santanderuk PLEASE fix the cash machines outside your Chichester branch. It’s one thing to close at 3pm, everyone loves a half day, but my wife had to stand out in the rain with our baby trying to call your shoddy customer service (a different number to the one on your…

• 
  Tom Boyles (@TomBoylesID) reported 10 minutes ago

  @santanderuk resorting to Twitter because your website and chatbot are so terrible. I just want to find out my Mortgage account number and get a statement. Chatbot useless, online banking wants an account number!!!!! Do you really want people to Tweet their frustrations?

• 
  Sally Henderson (@SallyKHenderson) reported 14 minutes ago

  @santanderuk I’ve been your loyal customer for decades, business and personal, yet I’ve been on hold 3 times now for over 30 mins each time to try to speak to you about my money and never been able to get through. Not good enough! #timeforanewbank?

• 
  Paul Hutch (@paulelrocks) reported 15 minutes ago

  @santanderuk Can customer service PM please

• 
  John the ... (@Johnh1971) reported 16 minutes ago

  @santanderuk I’ve had a problem paying in to one of you atm and am out of pocket, tried the no on machine but been on hold well over an hour, please can you help

• 
  clubclick.online (@atclubclick) reported 16 minutes ago

  @metpoliceuk I never got my £500 back from @santanderuk faulty ATM noone can enforce ombudsman service no judge avent perjury explain how a British gas envelope doesn't state smart meter act on it x2 f94yjo21

• 
  Abbie Bowles-Storer (@Ablarr) reported 18 minutes ago

  The terrible service from @santanderuk continues…9!! New sets of login details were sent. All were letter 2 of 2. No call back from the complaints team either. So I’ve had to reset AGAIN and now for another “4-6 working day” (the last one was 10 working days). Absolute joke.

• 
  Anna Pattenden (@CopybyAnna) reported 19 minutes ago from London, England

  I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…