Santander status: access issues and outage reports

Problems in the last 24 hours in Newtownards, Northern Ireland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newtownards, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Newtownards, Northern Ireland

Latest outage, problems and issue reports in Newtownards and nearby locations:

• 
  Sally Campton (@traybakes66) reported 13 minutes ago from Belfast, Northern Ireland

  @santanderuk I rang the number back and waited on hold for a further 10 mins then gave up again. Now my online and mobile banking access has been blocked.

• 
  Cecilia Daly (@WeatherCee) reported 23 minutes ago from Belfast, Northern Ireland

  @santanderuk having issues accessing online since this morning. Have been waiting over 20 minutes to speak to someone. This is my third call of the day ..

• 
  Sally Campton (@traybakes66) reported 41 minutes ago from Belfast, Northern Ireland

  @santanderuk A further 11 minutes talking to a pleasant but unable to help me member of your helpdesk. Advised I'll have to call the first number again and expect to wait another 30 minutes. BTW, I spoke last week to Santander to make sure the transfer would be straightforward

• 
  Sally Campton (@traybakes66) reported 56 minutes ago from Belfast, Northern Ireland

  Hey @santanderuk I made a large online transfer. Your automated service rang me to check it was legit. I waited for over 10 minutes to be put through to someone then gave up on account of being at work.

• 
  Timothy Ferres (@timothyferres) reported 58 minutes ago from Belfast, Northern Ireland

  @santanderuk in Northern Ireland does not issue @bankofengland notes from its ATMs. Not good.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pink ladies plymouth (@loveforplymouth) reported 8 minutes ago

  @santanderuk We called as the wait is terrible can’t even give us an appointment over the phone got told to come in today but the cue is massive plus only 2 staff again no one on the floor helping staff should have the AVAILABILITY TO HELP IN BRANCH

• 
  AP (@andyparsons3) reported 11 minutes ago

  @santanderuk and there we have it, no contact was made, nothing, heading towards day 3 of no access to something i’ve paid for

• 
  AP (@andyparsons3) reported 11 minutes ago

  Nothing says “we value you as a customer” like locking a paying customer out of their own money with zero explanation for most of a working day. @santanderukhelp @santanderuk @bancosantander

• 
  AP (@andyparsons3) reported 13 minutes ago

  Under FCA’s Consumer Duty @santanderuk UK has a duty to avoid causing foreseeable harm and provide timely support. +4 hours locked out of a fee-paying account over a small euro payment, with zero communication, fails both tests. Formal complaint logged. @financialombuds @WhichUK

• 
  Ash 1974🔴🏐 (@andy_horner) reported 13 minutes ago

  @santanderukhelp @santanderuk @bancosantander This is the worst bank for customer service I have ever had the misfortune to deal with!!

• 
  Carolyn Eley (@CarolynEley2) reported 15 minutes ago

  @santanderuk you have sloppy security procedures. Should it really take 15 minutes to try to log in?? Disgraceful service

• 
  Sarah Louisa Collins (@SarahLouisaColl) reported 21 minutes ago

  @HWarlow @santanderuk How awful Helen!

• 
  Penny Bradford (@PennyGasson) reported 21 minutes ago

  @santanderuk shocking service today, 36 minutes to answer the phone -and unhelpful call handler, order new cards 10 days a go (change of name) no sign of them and told they should have arrived yesterday, helpful, no

• 
  D4VEH (@d4_veh) reported 22 minutes ago

  @santanderuk @santanderukhelp Can you lot pack in with restrictions on my mobile app!! Why the hell do I need to tell you my income to access my mobile banking app,

• 
  Tara H (@tarahils) reported 22 minutes ago

  @santanderuk absolutely awful customer service, no one is interested in trying to help track down lost money. Will be putting in a complaint and moving money elsewhere 😤