Santander status: access issues and outage reports

Problems in the last 24 hours in Newtownards, Northern Ireland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newtownards, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Newtownards, Northern Ireland

Latest outage, problems and issue reports in Newtownards and nearby locations:

• 
  Sally Campton (@traybakes66) reported 35 seconds ago from Belfast, Northern Ireland

  @santanderuk I rang the number back and waited on hold for a further 10 mins then gave up again. Now my online and mobile banking access has been blocked.

• 
  Cecilia Daly (@WeatherCee) reported 3 minutes ago from Belfast, Northern Ireland

  @santanderuk having issues accessing online since this morning. Have been waiting over 20 minutes to speak to someone. This is my third call of the day ..

• 
  Sally Campton (@traybakes66) reported 20 minutes ago from Belfast, Northern Ireland

  @santanderuk A further 11 minutes talking to a pleasant but unable to help me member of your helpdesk. Advised I'll have to call the first number again and expect to wait another 30 minutes. BTW, I spoke last week to Santander to make sure the transfer would be straightforward

• 
  Sally Campton (@traybakes66) reported 26 minutes ago from Belfast, Northern Ireland

  Hey @santanderuk I made a large online transfer. Your automated service rang me to check it was legit. I waited for over 10 minutes to be put through to someone then gave up on account of being at work.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jana Hrickova (@cleistro) reported 7 minutes ago

  @santanderuk The app is not working.. Message ooops something went wrong is still there.

• 
  Steve Ariss (@Stephenariss) reported 11 minutes ago

  @santanderuk while your system are down how can stolen cards be reported ?

• 
  Sheila kirkby (@kirkbysheila28) reported 12 minutes ago

  @santanderuk My husband tried to put in a cheque in my account today at the counter with my card but they couldn’t do it. Is this glitch affecting everything?

• 
  RL Capture (@RlCapture) reported 13 minutes ago

  @santanderuk can you please first unlock my account which has taken almost 3 days !! 2nd I was promised my direct debits would go out as normal , which I’d not the case! Please fix ! I will be considering moving to another bank after this lack of customer care 😐

• 
  IAN ASTILL (@IANASTILL1) reported 14 minutes ago

  @santanderukhelp @santanderuk Your systems are still down and there is no one to talk to this is absolutely disgraceful. Do you plan to do another update as nothing has been done since 16:45. You bot on chat is absolutely useless. Please communicate with your customers.

• 
  Jana Hrickova (@cleistro) reported 16 minutes ago

  @santanderuk The app is still not working, don't like the message.. Oops something got wrong.

• 
  V Mistry (@VimalKMistry76) reported 16 minutes ago

  @santanderuk You shouldn’t be sorry that Santander service wasn’t available. The staff worked to complete their duty. #doinggreatjob #hatsoff #Santander

• 
  mikey kilby (FLOSSIE ) (@michealkilby) reported 17 minutes ago

  @santanderuk Thanks for the up date but I think you should of been more up front with your customers I was lucky and I was lucky and my card worked but loads weren’t as lucky trying to ask you and being ignored is not good customer service as I been with you for 30 + years

• 
  Tom J Patrick (@TomPatrick_) reported 20 minutes ago

  @santanderuk still broken. Jokers

• 
  Bexy Boo (@BexSum) reported 23 minutes ago

  @santanderuk Online banking is working now 🙌🏻