Is Santander down in Horsham, West Sussex, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Horsham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Website (36%)
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Mobile App (36%)
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Login (23%)
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Transfer (5%)
Community Discussion
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Santander Issues Reports Near Horsham, England
Latest outage, problems and issue reports in Horsham and nearby locations:
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Diane Hellyer
(@Postgate) reported
from
Horsham, England
Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice
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welshbird1971
(@welshbird1971) reported
from
Horsham, England
@santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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westy.eth
(@pau1west) reported
@santanderuk 3rd time in 2 months you've locked me out of my own account. You then expect me to sit on hold for hours to fix it. You have forced me to take my personal and business finances elsewhere.
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Leescrafton
(@Leescraf) reported
@santanderuk ridiculous trying to get through on the phone need a fraud block taking off my card and nobody answers the phone 3 60 min call still no further forward!
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Paul Cooper
(@paulc9048) reported
@santanderuk @MartinSLewis 9 working days since requesting payment for funeral flowers and it's still not done. Been told it could be another 5 working days. Also, Complaints team can take 3 working days to contact me. Appalling customer service. Why?
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cristina landim
(@cdlandim) reported
@santanderuk My card was used by a fraudster at edreams to pay for edreamspremium and instead of you trying to resolve the issue you asked me to contact edreams to resolve the issue when your security failed because you should have message me to request to approve the transaction
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msmith
(@msmith18504223) reported
@weaniejeanie53 @santanderuk Didn't see it but I have I an account with Santander, pleased they are on top of scammers and really glad for you they resolved the issue.
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Anton Clements
(@ClementsAnton) reported
@santanderuk "I'm very sorry to keep you waiting, please carry on holding and I'll put you through to someone as soon as I can" Listening to that for hours is torture, actually makes me want to off myself. I have to listen because my issue can't be resolved at the bank. 1/2
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Matt
(@MillHistoryMD44) reported
@santanderukhelp After another 18 mins and 23 seconds, I have once again been hung up on. I've experienced some aweful customer service in my time, but @santanderuk may be the worst so far. This is beyond unprofessional, and frankly a joke
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Anant
(@ARPatel1974) reported
Appalling customer service from @santanderuk! In the US on business and my card gets blocked. Make me wait for 30 minutes on hold then cut me off! I’ll be moving all my business away from you
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David
(@DavidGB3000) reported
@santanderuk When are you going to become a customer friendly bank. You refuse to help online, your website will only offer help if we register for online banking. You close branches.....you forcing people to leave? You discriminate against customers.
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Samantha Guy
(@slowlygettingby) reported
@santanderuk 55 minutes on hold currently and counting. My card is blocked and I’m unable to get through, every time I try to call I’m kept on hold for 30+ mins! Online no help and branch directs me to phone. How am I supposed to solve this?!