Is Santander down in Hereford, England?
Some problems detected
Users are reporting problems related to: mobile app, login and website.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Hereford, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hereford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at Santander
Santander is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Login (15%)
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Website (13%)
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Transactions (10%)
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Withdrawals (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Hereford, England
Latest outage, problems and issue reports in Hereford and nearby locations:
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Andy Downing
(@DowningAndy) reported
from
Dymock, England
@santanderuk I appreciate that the pandemic has caused enormous pressure on call centres but over the past 2 years I have not encountered such a bad service. Thinking of changing our business account
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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TwitTwoToo
(@TwitTwoToo) reported
@santanderuk After 9 days & 4 hrs speaking to 10 different people,some un-contactable anlst in back office security unlocked my a/c tks.No-one contacted me. Quiet non proactive cust service isn’t the way.Pls look at @Octopus @g__j as a shining light in ownership in customer comms
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Denis MacShane
(@DenisMacShane) reported
First of all @santanderuk close down 2 branches I used so need a train journey to get to one. Now no one answers their phone. Is there a bank that serves customers?
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TwitTwoToo
(@TwitTwoToo) reported
@santanderuk Now been waiting for one week to resolve a login issue. No access to my account since Friday, that’s 6 days. Have spent 3.5 hours on the phone with 8 of your staff and am locked out of all transactions. Your service and duty of care to this customer is appalling.
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Dan Bonsall
(@danindidsbury) reported
@santanderuk have lost £80,000 that a business attempted to transfer to my business on Friday. For 4 days the money remains lost in the banking system. Neither Santander nor the the sending bank (Royal Bank of Scotland) can locate the money or explain the problem.
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Ascrembalem
(@ascrembalem) reported
@santanderuk why haven’t you updated your own service status page online? Continues to show web and app banking unaffected by the current outage
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Basilius Kevin .V🌈
(@BK3vin) reported
@TwitTwoToo @santanderuk Talk to @iFox97 they helped me when support services wouldn’t help me🥺..
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Lauren Beaumont
(@drumchick90) reported
@santanderuk is there a problem with your website? I’m trying to use the website to do something and it keeps kicking me out while I’m using it on my phone. Tried using it on both Google Chrome & Safari.
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ernmander
(@ernmander) reported
Amazing how @santanderuk are so quick to put up interest rates on my mortgage. But extremely slow to put up interest on my bank account. Quick to make the mortgage go up to %4.5 but slow to make bank acct %2. Mmm why isn’t my bank acct internet %4.5 ? Robbing bastards
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Jan Colligan
(@JanBColligan) reported
@santanderukhelp This is totally unacceptable for a company the size of @santanderuk for me a shareholder to be unable to access statements and be told to try another browser, don't use WiFi etc. The problem is with you. The link to view statements goes to FAQs. Shambolic unfit for purpose
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John Crawford
(@crawfj) reported
@santanderukhelp I'm getting e-mails for a @santanderuk customer who apparently just opened an account and provided my e-mail address by mistake. How do I stop getting their e-mail messages? I'd hate for them to miss something important because they gave the wrong address.