Santander status: access issues and outage reports

Problems in the last 24 hours in Dymock, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Dymock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Dymock, England

Latest outage, problems and issue reports in Dymock and nearby locations:

• 
  Andy Downing (@DowningAndy) reported 56 minutes ago from Dymock, England

  @santanderuk I appreciate that the pandemic has caused enormous pressure on call centres but over the past 2 years I have not encountered such a bad service. Thinking of changing our business account

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marta Santos (@Martabds1990) reported 5 minutes ago

  @santanderuk They ask for ID, I sent. Ask for proof of address, I sent. Now they want visa?? Why not ask for everything at once?? 3 letters I have sent and is not enough?? For a current client?? And on the branches they give no help?? Is @santanderuk deliberately trying to make things hard??

• 
  Ed Gibson (@Gibson_XL) reported 5 minutes ago

  @santanderuk do your online customer service people have to handle more than 1 chat at a time? I'm just wondering why I keep having to wait 7 or 8 minutes to get a response with no idea if they've gone off to make a cup of tea or are still there?

• 
  Dr Zahra (Hamrang)Rattray 💙👩🏻‍🔬🤱🦄 💉🇪🇺💊🐈 (@z_rattray) reported 8 minutes ago

  @santanderuk your customer service is shambolic. I have a new debit card I cannot use and cannot get through to anyone. I literally cannot buy anything as your banks are also shut.

• 
  Ascent of the Amazon (@AmazonAscent) reported 11 minutes ago

  Hey @santanderuk , I have banked with you for over 25 years. If I remember right I have never defaulted on any loans mortgage or DDs …..Ever! In 2022 you you blocked access twice for absolutely no reason at all causing me issues.1/2….

• 
  Elongated Musket (@Sprockalina) reported 12 minutes ago

  @MartinSLewis you need to sort your website out if you're putting links to bank switches that are out of date by 2 days. False advertising. @santanderuk you need to do the right thing and increase your compensation to £175 this is your employees error tellinge all was in place

• 
  Elongated Musket (@Sprockalina) reported 13 minutes ago

  @santanderuk thank you for NOT giving me the £175 bank switch money that I signed up for. 2 customer service agents, one in December and one 2 weeks ago said everything was in place & confirmed money would be in my account. Now you say I'm not entitled to it. Appalling

• 
  Arty Mikey Illustration (@Arty_Mikey) reported 14 minutes ago

  @santanderuk Why doesn't the chat feature on your website work?I click the link and nothing happens

• 
  Ascent of the Amazon (@AmazonAscent) reported 19 minutes ago

  @santanderukhelp 1/4 Hey @santanderuk , I have banked with you for over 25 years. If I remember right I have never defaulted on any loans, mortgage or DDs …..Ever! In 2022 you you blocked access twice for absolutely no reason at all, causing me many issues.

• 
  wadesthinkinghard (@wadethinksagain) reported 23 minutes ago

  Hey @santanderuk - how come your phone lines are always engaged? Why does your website not explain requirements, even when there's a question mark? How does one get a security code? #notimpressedwiththeservice

• 
  David Gordon 💙 (@gordod) reported 26 minutes ago

  @santanderuk I keep getting emails about a current account application that I haven’t initiated. I replied to them email to let you know but apparently you don’t monitor replies. I tried chat but it’s a robot that has no clue what I’m talking about. Help.