Santander

Is Santander down in Heathfield, East Sussex, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Heathfield, East Sussex, England 02/27/2026 00:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Transactions (12%)

    Transactions (12%)

  3. Website (12%)

    Website (12%)

  4. Login (12%)

    Login (12%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • astra973 Alex (@astra973) reported

    the usually super reliable online banking service from @santanderuk has decided to go down just in time for me to pay corporation tax. if it doesn’t go back up today will you guys cover my fine, or pay the cost of a debit card transaction? its c 0.1% of the transaction size.

  • ParenRaval Paren (@ParenRaval) reported

    After nearly 25 years of banking with @santanderuk (and previously Alliance and Leicester), I’m done. Too many IT issues preventing me from using services, a load of branch closures locally and not available when I need them. Hello @LloydsBank 👋🏼

  • LaLaLampey Rachel Anne Lampey (@LaLaLampey) reported

    @santanderuk the website to log in seems to keep freezing each time I try to access it. Is there a problem?

  • JakeyReeve Jake Reeve (@JakeyReeve) reported

    @santanderuk Do you guys have an email to reach customer service?

  • EVMRecovery Car Transport UK (@EVMRecovery) reported

    @Bounce_BackLoan @RishiSunak I know this doesn't help, but can I just say my experience with @santanderuk has been painless and smooth. The options are simple, clear and present including the payment holiday. Not helping, but feel that the ones getting it right need a mention 👍

  • fatdog123ty Fatdog123ty (@fatdog123ty) reported

    @Andrew_RElliott @santanderuk Hello it also happen my account for 2 months and I tried contacting their service but they always gave me a robot reply so i got in contact with recovery_recovery_account1 on instagram I saw his advert on tv he was the one who got me back into my account he should hlp you

  • Jacksicko Jack Baker (@Jacksicko) reported

    @santanderuk Put as much effort into customer service you might be on to a winner

  • SmeeTeret Teret Smee (@SmeeTeret) reported

    @santanderuk your call centre staff are connecting the call and immediately hanging up. It’s happened three times now. It’s incredibly poor customer service and really frustrating.

  • jennymccusker1 Jenny McCusker (@jennymccusker1) reported

    @santanderuk I’ve just spent 45 mins on the phone trying to get access to passcode and try no to access@bank via app. Referred to@website and asked to reset my passwords. This doesn’t provide the correct info to access app. I have ID no - what next? Please advise

  • Browney120417 David Brown (@Browney120417) reported

    @santanderuk @santanderukhelp over 6 hours on hold over 7 calls and yet again a dropped call. Worst customer service since earth began