Santander status: access issues and outage reports

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Heathfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dream_makeruk62 (@dream_makeruk62) reported 2 minutes ago

  @Zopa You should be concentrating on raising your instant access savings rate to at least 2.75% to match @santanderuk... If you can of course!🤔

• 
  Kirsten Elliott Swift 🇺🇦 🌻 (@KirstenTElliott) reported 3 minutes ago

  @santanderukhelp @santanderuk Why haven't you confirmed a transaction I made to pay a credit card bill. I waited on the phone for over 20 minutes and gave up. And your chat function isn't working either. This is pathetic.

• 
  Jose Ruiz (@mrJoseMRuiz) reported 4 minutes ago

  @santanderuk terrible support. You wrongly blocked my account on Thursday while doing a valid transaction and after 4 days and hours on the phone I can´t used my money yet!

• 
  bruce b (@bruciebreferee) reported 6 minutes ago

  @santanderuk you have 1 Branch in the city where your head office is based. It closes at 3pm. All other banks around open Trying to unlock a frozen account. You are to customer service what Dr Crippen was to marriage guidance. #soontobeexcustomer

• 
  Huda Syed (@alaaps) reported 7 minutes ago

  Never use @santanderuk @santanderukhelp!! I'm trying to make a simple balance transfer. Which has been rejected by fraud department 3 times, then cleared by fraud department 3 times and the transfer attempted 4 times!! No on in the bank can help me or propose a solution.

• 
  Jason Derulo (@chino199716) reported 13 minutes ago

  @Holymumma @santanderuk Mine too got same issue recently but @blay_Cybertech on twitter helped me out. Message him now

• 
  Joneschris (@manutdTOPFAN73) reported 17 minutes ago

  Again @santanderuk such a crap bank with the worse wait times on phone 8 times since 9am I rung for balance . Sorry we having difficulties we pit u thro to some1 who can help 3pm still ot had help waiting for 20 mins on phone SERVICE IS AWFUL ALWAYS ******* HATE THIS BANK

• 
  Andrew McMINN (@andrewmcminn) reported 17 minutes ago

  Received a message from @santanderuk about somebody else's account. No E-MAIL address on-line to report it and their "live chat" just gives me generated computer responses - no help at all! 🤬

• 
  Su O'brien (@suob71) reported 22 minutes ago

  @santanderuk I have been on hold now over 40 minutes to talk to someone anyone call answered then put on hold not great service and your on line web chat not working Think I will close the account go else where

• 
  Claire Conboy (@claire_conboy) reported 23 minutes ago

  Not impressed @santanderuk. 24 mins on hold for someone to answer & then drop the call as I didn't have account number due to my internet going down. 😡 Very poor customer service