Santander down? Current status and problems in Heathfield, East Sussex, England

Problems in the last 24 hours in Heathfield, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Heathfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (25%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Taylor (@thejamestay) reported 12 minutes ago

  @MorganBroadcast I’m a @santanderuk @bancosantander customer. Concerned at this story in terms of the treatment of a customer and the underlying security failings…

• 
  Jon Ayre (@Jon_Ayre) reported 13 minutes ago

  @EwanToo @santanderuk Sounds like @santanderuk seriously sucks here. Banks have a fund for this type of thing. It's essential for banks to maintain trust in the electronic payment ecosystem or their whole model falls down & to do this thefts like this need to be quickly refunded with minimum publicity

• 
  Paul Barker (@PaulBar81542561) reported 13 minutes ago

  @MorganBroadcast @santanderuk How did they reset your online banking, I have the Santander app and it still requires a password to access. Also was your phone not password protected?

• 
  Tahmina 🇬🇧 (@TahminaOnree) reported 15 minutes ago

  @MorganBroadcast Shocked and sad to read this and how awful all this is. Appalling behaviour from @santanderuk and @VirginActiveUK hope you get your money back 🙏🏽 and scums get caught. The world is f’d up with disgusting people 😔🙏🏽🤬

• 
  Alix Traynor (@AlixTraynor2) reported 16 minutes ago

  @agegarton @MorganBroadcast @santanderuk You can't make a formal complaint to the Ombudsman until 8 weeks have passed and you've had a letter from the company (Santander) to say the problem cannot be resolved. Once the Ombudsman takes it on and comes to a decision, that decision is final and you cannot raise it again.

• 
  E r i n 🌻 (@ErinRW05) reported 19 minutes ago

  @MorganBroadcast My god Charlotte no wonder you’re off your food this is ******* horrific!! I’m so so sorry this has happened. I hope you have support around you and I will follow you to keep up to date with this shame on @santanderuk

• 
  J (@jeffefc1878) reported 19 minutes ago

  @MorganBroadcast @santanderuk @VirginActiveUK I doubt this will help but As an ex-Santander employee… they’ve reset your online banking because they have access to your phone so they’ve gone “forgot log on details” entered in your card number and changing the 5 digit security number as OTP is sent to the phone 1/2

• 
  Gabby (@GabbyGasDoc) reported 19 minutes ago

  @DrLindaDykes @santanderuk Makes me grateful I rarely carry Cards on me... it's awful isn't it!

• 
  Sarah Chambers🇺🇦💙 (@SLBirdintheTree) reported 22 minutes ago

  @MorganBroadcast The sad thing is it shouldn’t take a Twitter storm for @santanderuk to do the right thing. Not everyone is tech literate. They should have done the right thing straightaway for you and for all customers who face this issue. It makes me angry and nervous as another customer.

• 
  Judy 🇺🇦 🦖🌹 #NHS #ClimateEmergency #RejoinEU ⭐ (@JudyWeb92176381) reported 27 minutes ago

  @MorganBroadcast Charlotte, I'm so sorry - what a devastating experience. Don't give up - @santanderuk have treated you abominably and they mustn't be allowed to get away with it. I suggest you contact BBC Radio 4 @Moneybox - they have investigated a lot a fraud and might be able to help.