Is Santander down in Gillingham, Kent, England?
Some problems detected
Users are reporting problems related to: mobile app, website and transactions.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Gillingham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Gillingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Santander
Santander is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (40%)
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Website (26%)
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Transactions (16%)
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Login (11%)
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Transfer (5%)
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Withdrawals (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Gillingham, England
Latest outage, problems and issue reports in Gillingham and nearby locations:
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Mark Cundy
(@CundyMark) reported
from
Southend-on-Sea, England
@santanderuk Congratulations, I've given up after holding for an hour to try and talk to you Understaffing your call centres is working very well to discourage us. Yes I know I can do lots on the website and app. I'd just like opportunity to talk with someone. I know, how quaint
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Leigh Bristow (+_+)
(@LeighBristow) reported
from
Gravesend, England
@santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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🌈🦋Chrissy Lake💋🌹
(@TheWatersOfLove) reported
Oh @santanderuk why am I having problems with online card authorisations and why did I have to reset my mobile banking credentials? Why did it have to be the night I go back to work?
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Dorothy Lepkowska 😷 #FBPE #SafeEdforAll
(@DotLepkowska) reported
@santanderuk Locked out of my account using correct login details. Is there a problem?
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Dylan
(@dylantaylor84) reported
@santanderuk so as a business account holder for many years, How does one open up a secondary account for the same business to use as a savings account, because on your website it’s impossible to open this type of account
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Liz Robertson
(@LizRobe47991495) reported
@santanderuk I’m trying to close some accounts at your bank but your live chat/ 48 hour response times don’t appear to be effective, phone disconnects . It won’t allow me to do it online…any chance anyone can actually provide some customer service please ?
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Oscar Quiroz
(@OscarQuirozLdn) reported
@santanderuk your customer service is shocking. On hold for 40 minutes (so far) when there’s suspicious activity on my account and still no resolution #badcustomerservice hell yeah I’m channeling my inner #karen
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Alibee
(@Alib958) reported
@santanderukhelp @santanderuk Hi, any update on my case? Ref MIRO11184087 Any more letter issued? It’s been since the 6th May. Account still blocked. Please help.
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David Jackson 💙
(@DJ995031) reported
Is there any bank that offers a reasonable telephone answering service? I have been in a queue to speak to @santanderuk for 43 minutes. Are they all just as bad?
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Dave Hassett
(@TheHassNo1) reported
Great customer service this morning by @santanderuk - ten minutes on hold to be cut off 🤬🤬
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Tej Samra
(@TejSamra) reported
I had an issue which needed resolving asap - I was told premier banking via @santanderuk gives you priority service on the phone however 30 mins later I’m still on the phone and had to cut the phone because I cannot wait any longer. Awesome service 👍
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med bae.
(@AfroBlue) reported
@santanderuk you have the WORST customer service I have ever experienced. I’m trying to resolve a very simple issue and I’ve been on hold now for an hour. You’re wasting my time.