Santander status: access issues and outage reports

Problems in the last 24 hours in Gillingham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Gillingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Gillingham, England

Latest outage, problems and issue reports in Gillingham and nearby locations:

• 
  Michael Jones (@mikej2504) reported 18 minutes ago from Walderslade, England

  @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

• 
  Leigh Bristow (+_+) (@LeighBristow) reported 20 minutes ago from Gravesend, England

  @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

• 
  Mark Cundy (@CundyMark) reported 31 minutes ago from Southend-on-Sea, England

  @santanderuk Congratulations, I've given up after holding for an hour to try and talk to you Understaffing your call centres is working very well to discourage us. Yes I know I can do lots on the website and app. I'd just like opportunity to talk with someone. I know, how quaint

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AP (@andyparsons3) reported 8 minutes ago

  Fun fact @santanderuk can flag a €payment in milliseconds but apparently needs a full working day to unflag it. Efficiency clearly only runs one direction when you pay for banking services

• 
  Garry Peat (@RidgewayRam) reported 11 minutes ago

  @santanderuk Yes we will email you but this needs reporting to FSCS and financial ombudsman as the service we are getting is nothing short of appalling. Promises to call back but don’t and still can’t access our money despite requesting a transfer to an account in the same name …. Sigh 😞

• 
  Adiba. 🇵🇸 (@Adiba_xx) reported 17 minutes ago

  @santanderuk I’ve been trying to reach your fraud team for over an hour by phone & unfortunately neither the website or app is able to resolve my issue. Customers really shouldn’t be left waiting this long for support. Could someone please assist urgently? Thank you

• 
  The Chaos Lounge (@chaosprimeZ) reported 18 minutes ago

  @PixelPrincessRG @santanderuk Im just so annoyed ya know, this will impact my next 2 months now. £1k might not be a lot for some but its what im budgeting especially with the schools opening next week. Its hit heavier this month and having that money returned i didnt spend would help a lot.

• 
  The Pixel Princess (@PixelPrincessRG) reported 19 minutes ago

  @chaosprimeZ @santanderuk i had similar issues with them a while back. Ive now moved to Nationwide.

• 
  Ian Melville (@irmelville) reported 22 minutes ago

  @santanderuk how the hell is someone supposed to get any help.. phone call.. on hold for ages... online chat... passed off to await someone.. for ages... your X help address.. no response... this is appalling

• 
  marcus marritt (@marcusmarritt) reported 25 minutes ago

  @santanderuk ... thank you so much 4 locking me out of my business account so clients cannot pay me. Nice one. I now have to wait 5 working days for your shite to allow me to be paid for work I did months ago. You are the exact reason why it is so f***ing hard to be self employed

• 
  Sports Takes (@nfl_seahawks00) reported 27 minutes ago

  @santanderuk The only problem is that this is a closed account from years ago. Would I be able to resolve this in the bank

• 
  KATT INTERNATIONAL (@KATT_INTL) reported 28 minutes ago

  @santanderuk @santanderukhelp Santander today restricted my account, they have bullied me , put huge stress and pressure on me, and they with no doubt have broken FCA rules , it's utterly disgusting that a bank can do this to someone who had been with the bank 15 years plus. @TheFCA

• 
  Tim B. (@The_Swell_Shark) reported 28 minutes ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍