Santander status: access issues and outage reports

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

• 
  Liam Stewart (@LiamAStewart) reported 10 minutes ago from Edinburgh, Scotland

  Excuse me @santanderuk would you like to explain why your colleague on customer support hung up on me whilst I attempted to verify a recent payment to re access my account that you wrongfully suspended last night?

• 
  mette baillie (@freja_fashion) reported 25 minutes ago from Edinburgh, Scotland

  @StarlingBank do you have any information how long it Will take from getting personal account till i Can apply for a sole trader account? I have Been with @santanderuk for 15 years but they dont support #profitfirst and have not been v helpful

• 
  Oliver Woodruff (@StreetDogMaggie) reported 43 minutes ago from Edinburgh, Scotland

  @santanderuk I can no longer use your banking app because it requires iOS13. My 4yr old iPhone 6 does not support above iOS12 so you are in fact supporting Apples throw away #ewaste culture.

• 
  Mαɾƙ Lყɳɳ-Aԃαɱʂ (@marklynnadams) reported 43 minutes ago from Edinburgh, Scotland

  Cheers @santanderuk for highlighting potential fraud on my account, then calling to put me in a queue to speak to someone, to then be hung up on. First class service as always 👎🏻

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Admiral Insurance? Pirates More Like (@zacbusner) reported 6 minutes ago

  @santanderuk You absolute cowards. Your complaints person just called me and then hung up - on a bank holiday - except I can't call you back - because it's a bank holiday! Disgusting customer service!

• 
  Fiona Sands (@sands_fiona) reported 9 minutes ago

  @santanderuk @TSB First experience of using the new payment screens in the Santander Connect account to import a file with multiple payments. You have taken something that was world class and replaced it with something terrible whilst attempting to tell your customers that this is an improvement.

• 
  Mick Holds the Line (@Mickandhismusic) reported 9 minutes ago

  @santanderuk when are you going to Reinstate your Online Customer Alerts for when a new Credit arrives in our ac? I asked this Q two years ago and all I got was ‘yes we’re working on it’. The ‘you’re overdrawn’ alerts still come through unfailingly. Really poor from Santander 👎

• 
  ***✊🏻🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇸✊🏻 (@Gitsno1baby64) reported 10 minutes ago

  @santanderuk @TSB I HAVE NOW HAD TO SPEND ALMOST £100 OF MY MOTHERS MONEY, ON A NEW PHONE, JUST SO THAT WE CAN GET SIGNAL TO GET OUR SHOPPING. SHE HAS ALZHEIMERS AND WITHOUT THIS HAPPENING, WE WOULD NOT EAT. IM HER FULL TIME CARER WHICH IS WHY I HAD TO USE HER MONEY, AS BENEFITS ARE TERRIBLE!!!!

• 
  RachT234 (@RachT234) reported 13 minutes ago

  @santanderuk you're just proving my decision to move more. You've put my account on hold again (presumably because I am trying to switch providers to @LloydsBank) and now another 10+ minute hold for someone who struggles to use the phone or go to a branch because you don't properly support RelayUK #accessibilitymatters

• 
  Mellissa Timms 🖤 (@mel5kijones) reported 16 minutes ago

  @santanderuk been trying to use the Sandi service on my app since yesterday afternoon but it keeps advising me that it’s experiencing some issues and to try again later. Is this a known problem? I’ve done recent update, cache clear and reinstalled. Also tried this on laptop

• 
  steve calvert (@scalvert2408) reported 20 minutes ago

  @santanderuk your chat facility is terrible. It just send you to a messaging service and then no one replies. You would think trying to get help paying off your balance would be easy but two days later I have had no contact and the app isn’t working

• 
  Aidy (@Adey22) reported 22 minutes ago

  Can you confirm you had problems at your end with payments to Bet 365 on Friday afternoon? @santanderuk

• 
  AnnRaj (@anandhichetlur) reported 24 minutes ago

  @santanderuk not able to access the account online. can you help pl

• 
  Cevat Cam (@erkul_cihat) reported 24 minutes ago

  Despite this, £40 was charged on June 15 and £50 on June 16 — a total of £80, even though we followed all procedures. Still no response or support. This is unacceptable. @TfL @santanderuk @santanderukhelp – please investigate and assist.