Santander status: access issues and outage reports

Problems in the last 24 hours in Cwmbran, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cwmbran, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Cwmbran, Wales

Latest outage, problems and issue reports in Cwmbran and nearby locations:

• 
  andy (@andy_the_chef) reported 2 minutes ago from Abertridwr, Wales

  @Moffy66 @santanderuk Problem is I haven't lived here for six years

• 
  𝕂𝕖𝕝𝕝𝕪 (@kellsandbulls) reported 29 minutes ago from Liswerry, Wales

  @santanderuk I've tried all morning to get on to my online banking I can't through to anyone on the phone I need to access my online banking!

• 
  andy (@andy_the_chef) reported 31 minutes ago from Abertridwr, Wales

  @santanderuk I had an account with you for near 30 years, 100s of thousands pounds went through my account, because I was away from the uk for 5 years you closed it. I'm now having difficulty in trying to reopen another account. I don't have any current DDs to show address. Help.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Diane Greger (@DianeGreger) reported 1 minute ago

  @HWarlow @santanderuk Incompetent employees are hired mostly DEI and how no idea about customer service nor how to do the job correctly.

• 
  Ash 1974🔴🏐 (@andy_horner) reported 1 minute ago

  @santanderuk Well, after authorising an unsanctioned withdrawal, they now cant give me access to my mobile or online banking! Cowboy banking basically. Customer service or security cant do a thing either!!

• 
  TEH RED ZMAN (@REDZMANG) reported 8 minutes ago

  @santanderuk @chaosprimeZ Sounds like something you're doing on purpose the only one that can block the DMS from being sent is you.

• 
  Nick (@petch_nic) reported 11 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?

• 
  AP (@andyparsons3) reported 12 minutes ago

  @santanderuk you said that yesterday and the day before. 3 days without access or an update is appalling way to treat your customers

• 
  cassy x (@cassyx2184) reported 15 minutes ago

  Absolutely woeful customer service on the app. No response, no help. Nothing @santanderuk

• 
  AP (@andyparsons3) reported 15 minutes ago

  @santanderuk so disappointed that the help people can’t actually help, no calls, no support, no customer duty - this should serve as a warning to anyone thinking @bancosantander can operate a banking licence - they can’t

• 
  AP (@andyparsons3) reported 16 minutes ago

  @santanderuk - I’m still waiting, that’s another 4 hours and still no access to the banking services I’ve already paid you fo just becuase you feel like you need to go slow @MartinSLewis is this normal to block access or should I be looking elsewhere

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 17 minutes ago

  @HWarlow @santanderuk I`ve heard in the past that Santander is totally RUBBISH (And that`s the polite version) when it comes to dealing with the estates of the dead which really doesn`t help the bereaved

• 
  Glenn Clark (@mobroglenn) reported 21 minutes ago

  @santanderuk Thats the point. I dont want to have to call someone due to anxiety issues I have. Surely you have an accessible option to have online chat?