Santander status: access issues and outage reports

Problems in the last 24 hours in Cwmbran, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cwmbran, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Cwmbran, Wales

Latest outage, problems and issue reports in Cwmbran and nearby locations:

• 
  𝕂𝕖𝕝𝕝𝕪 (@kellsandbulls) reported 3 minutes ago from Liswerry, Wales

  @santanderuk I've tried all morning to get on to my online banking I can't through to anyone on the phone I need to access my online banking!

• 
  andy (@andy_the_chef) reported 22 minutes ago from Abertridwr, Wales

  @Moffy66 @santanderuk Problem is I haven't lived here for six years

• 
  andy (@andy_the_chef) reported 43 minutes ago from Abertridwr, Wales

  @santanderuk I had an account with you for near 30 years, 100s of thousands pounds went through my account, because I was away from the uk for 5 years you closed it. I'm now having difficulty in trying to reopen another account. I don't have any current DDs to show address. Help.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gray Schofield (@gray_schofield) reported 7 minutes ago

  @MartinSLewis @santanderuk offered me a cash Isa with a nice perk of an evoucher. They then don't send out the log in details in their own time limit and then stop the promotion so I don't get the evoucher... Investigate this please

• 
  KATT INTERNATIONAL (@KATT_INTL) reported 9 minutes ago

  @santanderuk @santanderukhelp Santander today restricted my account, they have bullied me , put huge stress and pressure on me, and they with no doubt have broken FCA rules , it's utterly disgusting that a bank can do this to someone who had been with the bank 15 years plus. @TheFCA

• 
  Citizen_SJ (@PatriotHoplite) reported 14 minutes ago

  Wonder why it so difficult / impossible to get hold of anyone at @santanderuk to help? are they in financial trouble? have they shutdown their customer service? @TheFCA @bankofengland

• 
  dazz ii am (@dazzgedd73) reported 18 minutes ago

  Find it hard to believe how poor @santanderuk customer service is, been with them since Abbey National days (40+ years) unbelievably poor, certainly not the bank they were

• 
  Traffic Hombre (@neilwaring1) reported 18 minutes ago

  @santanderuk pop up on app that you have to give more details who is owned by a 3rd party, elderly family member who can't do this and a phone call too yourselves with no help given #poorservice#notelderlyfriendly#responseisrequired🤯🤯🤯

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 19 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  clayton king (@king_clayton) reported 20 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info

• 
  Maks (@omgitsmaks) reported 21 minutes ago

  @santanderuk Are these advisers also able to help with a money transfer request or i have to wait until tomorrow morning?

• 
  Lee Hayward (@vibedcoder) reported 21 minutes ago

  @santanderuk The number on the website is no longer in use.

• 
  Carolyn Eley (@CarolynEley2) reported 24 minutes ago

  @santanderuk you have sloppy security procedures. Should it really take 15 minutes to try to log in?? Disgraceful service