Santander down? Current status and problems in Cranbrook, Kent, England

Problems in the last 24 hours in Cranbrook, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cranbrook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Cranbrook, England

Latest outage, problems and issue reports in Cranbrook and nearby locations:

• 
  Steve E (@steveinmarden) reported 5 minutes ago from Marden, England

  we've been 3hrs now on hold to @santanderuk customer services. How can 3hr without being able to speak to anybody at all yet be acceptable? #santander #customerservicefail

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joshua Cologne (@CologneJoshua) reported 3 minutes ago

  @santanderuk Can you support your staff members and customers, and rethink your working with covid policy. I don’t feel it’s right expecting staff members with covid to be working in branches, in and amongst customers. Thanks

• 
  Gabriella Russo (@GabriellaRusso) reported 6 minutes ago

  @santanderuk Utterly awful system, completely useless. Been on the phone for an hour being pushed from pillar to post because you ignored letters with change of address and requests to close the account. #systemsaysno #crapcustomerservice

• 
  MatrixAnalysis (@Fran115MW) reported 6 minutes ago

  @santanderuk so Santander you have shamefully just blocked the switching of my account to @firstdirect You have absolutely no grounds to block the switch and First Direct state they have not been given a reason. It's my choice and my money, you've admitted there was no reason to

• 
  robert forshaw (@rabf67) reported 9 minutes ago

  @santanderuk Wow Uk support,not a chance did any one offer any type of help

• 
  El Pres (@gildovia) reported 12 minutes ago

  @santanderuk hello. My Mum has found a customer's debit card. What should we do?

• 
  RichardM (@MottyRW) reported 14 minutes ago

  @santanderukhelp @santanderuk the chat service were unable to help. I’ve now been on hold for 30 minutes to your security team. Can one of your management team please call me? I will summarise what’s happened below for clarity.

• 
  Sarah (@Sarah44291773) reported 14 minutes ago

  @santanderukhelp You have provided incorrect information. You said depends on how late. @santanderuk gives the credit score agencies this information on a customer if they are 1 day late. Without advising the customer. T&C's are just not cutting it. Call a customer, send a letter.

• 
  simopco (@simopco) reported 15 minutes ago

  @santanderuk I’ve been trying to register a LPA online on behalf of my sister. For the second time I’ve received a letter informing that I haven’t included complete copy. Website only allows 4 pages. Document is about 19 pages long.

• 
  Mike Molyneaux (@MolyneauxMike) reported 16 minutes ago

  @santanderuk - simply appalling customer service from your operators. Sort it out. Why should I wait over an hour on the phone!

• 
  Sarah (@Sarah44291773) reported 17 minutes ago

  @santanderukhelp AVOID THIS HIGH ST BANK. THERE ARE BANKS THAT SUPPORT THEIR CUSTOMERS MORE THEN @santanderuk