Santander down? Current status and problems in Cranbrook, Kent, England

Problems in the last 24 hours in Cranbrook, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cranbrook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Cranbrook, England

Latest outage, problems and issue reports in Cranbrook and nearby locations:

• 
  Steve E (@steveinmarden) reported 51 minutes ago from Marden, England

  we've been 3hrs now on hold to @santanderuk customer services. How can 3hr without being able to speak to anybody at all yet be acceptable? #santander #customerservicefail

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Its good to be kind (@frankec64) reported 12 minutes ago

  @santanderuk one hour on hold on your customer helpline only@to be cut off when got through please how can we contact you to get things sorted

• 
  David (@cogitoergosumok) reported 12 minutes ago

  @rupertclash @santanderuk I'll be voting with my feet soon too. Terrible bank and rubbish customer service.

• 
  Ray (@RayShmn) reported 14 minutes ago

  @santanderuk been holding on for over 40mins waiting for Santander to answer the Credit Card line for existing customers. Disgraceful service…….Still no answer

• 
  Ali W (@Alijaney) reported 20 minutes ago

  Oh dear @santanderuk , I’ve always said I’m happy with your service when many others moaned but not today. You clearly don’t want to help me by phone as wait time crazy and your robot on chat doesn’t understand my question. All I need is to get my new card!

• 
  Septuagenarian49 (@AnthonyLochiel) reported 21 minutes ago

  @santanderuk Yeah, less and less cashback to such an extent that it's almost down to nothing

• 
  Emma Amara (@emma_amara) reported 26 minutes ago

  @santanderukhelp @santanderuk I was on the phone for 100m to remove a block on my account. It was a regular payment. This is not acceptable. Your web chat team did not help and need more training. As a result, I will be closing my account as coupled with the batch closures, if both the internet/physical

• 
  Alison (@alison_coole) reported 26 minutes ago

  @santanderuk absolute rubbish bank to deal with. Shocking customer service. My advice find a better bank with decent staff

• 
  D₳N_H (@DHolbrooke82) reported 27 minutes ago

  Day 2 stuck on Phi Phi island with no money after @santanderuk blocked my card and they still can't work out how to give me access to my own money. Useless!!

• 
  david williams (@Williams76David) reported 28 minutes ago

  @santanderukhelp @santanderuk I've been held hostage by one letter. No one will help, now I have to waste my time and money coming into a branch when I can, to sort it out because I'm now paranoid Incase someone has asked for a loan or opened an account in my name.

• 
  David (@cogitoergosumok) reported 29 minutes ago

  @santanderuk Has anyone else had problems with Santander rejecting payment to and existing mandate and then blocking your account for a 48 hour review period? Also waiting literally hours to speak to their security team? Truly terrible customer service :((