Santander

Is Santander down in Cranbrook, Kent, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Cranbrook, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cranbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Cranbrook, Kent, England 12/04/2025 05:55

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (53%)

    Mobile App (53%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (6%)

    Transactions (6%)

  5. Withdrawals (6%)

    Withdrawals (6%)

Community Discussion

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Santander Issues Reports Near Cranbrook, England

Latest outage, problems and issue reports in Cranbrook and nearby locations:

  • steveinmarden Steve E (@steveinmarden) reported from Marden, England

    we've been 3hrs now on hold to @santanderuk customer services. How can 3hr without being able to speak to anybody at all yet be acceptable? #santander #customerservicefail

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • sheldonmydat If youre gonna do - do it with passion. (@sheldonmydat) reported

    @santanderukhelp Interesting. I’ve just sat on a call with your agents who DID NOT give a stuff about your errors. They CLEARLY SAID there IS NO good will owed. #SANTANDER WORST CUSTOMER SERVICE EVER #FAIL @santanderuk

  • EmmaJStrong Emma J (@EmmaJStrong) reported

    @santanderuk Hi. I'm having a good bit of trouble at the moment with my account. I can't use my card on PayPal and I can't link my accounts to @QuickBooksUK for my business. I also can't use my card in various other places. Can you help?

  • sheldonmydat If youre gonna do - do it with passion. (@sheldonmydat) reported

    If you are about to use @santanderuk for card services, think hard. Their online banking constantly brings up errors and they consistently take up to an hour to answer the phone #EPIC #FAIL

  • dkbythesea1001 Deborah (@dkbythesea1001) reported

    @santanderuk You’re not helping Ukrainians or sponsors open accts in Worthing! We have appt on Friday in branch. Ukrainians took ID for scanning today as requested. Just had call that u can’t open their accts without us bringing a translator? WTF?

  • kodonnell1977 Kevin O'Donnell (@kodonnell1977) reported

    @santanderuk is there a problem with access to mobile banking?

  • zetadoc Mary Church (@zetadoc) reported

    @santanderuk I am unable access my account via the App. Is there a problem?

  • drfereydoun f dejahang (@drfereydoun) reported

    @santanderuk 2.0 Your customer service frontline (your customer service frontline 2nd person) hung up on me!!! After that failure, I had to go trough the whole agonizing process. 3rd customer service front line was exception, she valued my time, she had a pleasant attitude and very helpful.

  • WabaraPR Dr. Jacqueline Wabara (@WabaraPR) reported

    @santanderuk Unprofessional Scott in customer complaints tried to stop me from complaining about him using condescending terminology & gaslighting techniques during a call.He initially said I couldn't complain about him & then said the SLA for a response takes up to 8 weeks .

  • Matthew98464348 Matthew Stephenson (@Matthew98464348) reported

    @santanderuk @santanderukhelp 7 days with no access to my account and still no contact from the “Back office fraud team” no one including managers or in branch can help I have to sit and wait no timescale no access to my money awful service

  • debbie14022 nornirongirl14 (@debbie14022) reported

    @teaguestar @santanderuk I had same issue about 30 mins ago started with a scam text rang customer service not concerned in the least