Santander status: access issues and outage reports

Problems in the last 24 hours in Corby, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Corby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sohail Lamvel (@Lamvel) reported 7 minutes ago

  @santanderuk How can I unblock my world elite credit card without having to call? Seems like a block that only CS can remove?

• 
  Gray Schofield (@gray_schofield) reported 13 minutes ago

  @MartinSLewis @santanderuk offered me a cash Isa with a nice perk of an evoucher. They then don't send out the log in details in their own time limit and then stop the promotion so I don't get the evoucher... Investigate this please

• 
  Garry Peat (@RidgewayRam) reported 14 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  shaun Murray (@shaunpmurray49) reported 14 minutes ago

  @hnjsamuels @santanderuk Banks are a pile of **** never open when normal people work

• 
  cassy x (@cassyx2184) reported 14 minutes ago

  Absolutely woeful customer service on the app. No response, no help. Nothing @santanderuk

• 
  KevinB (@KevinUTO1867) reported 15 minutes ago

  @MartinSLewis - @santanderuk have rejected my bank account switch bonus claiming my DD’s aren’t on their eligible “list”. One DD is a payment to my local council and the other is the @PostcodeLottery. Have you heard of such an issue?

• 
  Matty Hough (@MattyHough2) reported 15 minutes ago

  @santanderuk UK customer stranded homeless in Hungary after fraud on my account. I’ve waited 7 days for investigation with no access to money, food or accommodation. Repeated requests for emergency hardship escalation and vulnerable customer support have not been resolved

• 
  @roadworksauditoruk (@roadworkauditor) reported 16 minutes ago

  @santanderuk As you can imagine having her stuff stolen in the first place was very distressing then to be let down by her own bank was the final straw !

• 
  Edward Terry (@iamedterry) reported 18 minutes ago

  @santanderuk As a systems and process specialist I can see there’s a deeper issue that needs addressing. And removing telephone support was not a smart move either. Why are you making it so hard to get support? Do you want to lose customers? It wouldn’t surprise me if you are.

• 
  clayton king (@king_clayton) reported 18 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info