Santander status: access issues and outage reports

Problems in the last 24 hours in Connahs Quay, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Connahs Quay, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Connahs Quay, Wales

Latest outage, problems and issue reports in Connahs Quay and nearby locations:

• 
  Virtutis Gloria Merces - Slava Ukraini (@Thoma5Reid) reported 52 minutes ago from Huntington, England

  @santanderuk I'm trying to access my banking via your banking app, but I get a message saying server not responding try again?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AP (@andyparsons3) reported 6 minutes ago

  @santanderuk @santanderukhelp it’s the start of day 3 and still no access to my banking services which I pay you for - still no updates, no comms, you’re utterly incompetent and breaking all the rules the PRA/FCA gave you a licence for

• 
  KrisMearns (@MearnsKris) reported 6 minutes ago

  @SickSide3 @santanderuk Now he’s 16, he’ll likely need photo ID more and more. He’s of working age, so good time to sort out photo ID for him. Bus pass? Rail card? Passport? He has none of these?

• 
  julie (@juliebalfo) reported 6 minutes ago

  @santanderuk Terrible service. Needed bank statement - waited 10 days -still nothing. Went into branch and unbelievably they can’t print one! Do not go paperless as this lot are never going to give you a hard copy should you need it for anything!

• 
  rhoda roberts (@adhorstrebor) reported 14 minutes ago

  @sharrond62 I just had to tussle with @santanderuk when my 74 year cousin had huge problems downloading their app. After hours and hours of trying and battling AI for him, he was told to go to branch (50mile roundtrip)😬eventually got £200 compensation but I still had to take him 🤬🤬🤬

• 
  Gareth Davies (@expert4money) reported 15 minutes ago

  Why, when I call @santanderuk do they put me on hold, then repeat every 20 seconds that they appreciate my time, my patience and respect, then take over 35 minutes to answer the phone. Diabolical service!

• 
  Lee Hayward (@vibedcoder) reported 18 minutes ago

  @santanderuk The number on the website is no longer in use.

• 
  George (@bipolar_thfc) reported 24 minutes ago

  Does this happen with everyone's bank where they want you to submit documents on your address and all this other ****? I try send money to people and it says failed then accepts the 2nd time round but I can't see the money out my account. These banks are ****. @santanderuk

• 
  Garry Peat (@RidgewayRam) reported 25 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  AK (@ghatispeaks) reported 27 minutes ago

  @ClareWiener @santanderuk Agree. . Terrible service. Time to move to first direct

• 
  Maks (@omgitsmaks) reported 27 minutes ago

  @santanderuk Are these advisers also able to help with a money transfer request or i have to wait until tomorrow morning?