Santander status: access issues and outage reports

Problems in the last 24 hours in Colchester, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Colchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Colchester, England

Latest outage, problems and issue reports in Colchester and nearby locations:

• 
  louisa hardy (@lou26chris) reported 48 minutes ago from Sudbury, England

  @santanderuk after holding for over 20 minutes you cut me off 😢😢 I need to get a message to an advisor I saw this morning in my local branch . It is to do with closing my kate fathers accounts down .

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 5 minutes ago

  Disappointed @santanderuk that you moved my local Canary Wharf branch without telling me. Not good customer service.

• 
  bex (@viewsofa42yo) reported 9 minutes ago

  @santanderuk @TSB I get you’re trying to protect me but wtf. Surely a system where you authorise a payment and then withdraw is better than me losing out on a show that’s quickly selling out in the USA. Really pissed le off as I wait and miss out

• 
  George (@bipolar_thfc) reported 9 minutes ago

  @santanderuk I'm getting seriously stressed out with this. To wait 45 mins in a call that has been rinsing me only to not be able to log in is a joke. I'm back on the phone waiting. This needs to be fast tracked. You're costing me money and getting me fined and messing up my credit score

• 
  AP (@andyparsons3) reported 12 minutes ago

  @santanderuk - I’m still waiting, that’s another 4 hours and still no access to the banking services I’ve already paid you fo just becuase you feel like you need to go slow @MartinSLewis is this normal to block access or should I be looking elsewhere

• 
  Dave Gander (@DaveGander) reported 13 minutes ago

  @santanderuk No it stays in the public domain. If you don’t like the world knowing there’s a problem then don’t cause a problem and you won’t piss me off

• 
  Lucy Dorrington (@TheParentGame) reported 14 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  AP (@andyparsons3) reported 15 minutes ago

  @santanderuk dreadful service, international payment = a 25 mins phone call, 31 questions, endless ‘let me check’ and now my account is blocked whilst I wait for your ‘back office’ to do some more checks, I’ll just wait for you shall I? Or use another provider………

• 
  Penny Bradford (@PennyGasson) reported 16 minutes ago

  @santanderuk shocking service today, 36 minutes to answer the phone -and unhelpful call handler, order new cards 10 days a go (change of name) no sign of them and told they should have arrived yesterday, helpful, no

• 
  Nicolas Tennant (@TennantNicolas) reported 21 minutes ago

  @santanderuk customer loyalty ? **** you ! sigh

• 
  pink ladies plymouth (@loveforplymouth) reported 21 minutes ago

  @santanderuk @santanderukhelp So bad for the elderly talked to one lady who was closing her accounts because of the service banks doing everything online dirst heko many it makes life so harder for them 😡