Santander

Is Santander down in Cheltenham, Gloucestershire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Cheltenham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Cheltenham, Gloucestershire, England 01/23/2026 20:25

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Website (15%)

    Website (15%)

  3. Login (15%)

    Login (15%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports Near Cheltenham, England

Latest outage, problems and issue reports in Cheltenham and nearby locations:

  • DomSheahan Dom the property finance chap (@DomSheahan) reported from Cheltenham, England

    How about this for a whopper from @santanderuk #mortgage #brokers.... BTL app submitted a month ago, down val, so max loan reduced... requested today to take max available... sorry, that's 'a material change' so new calcs = £140k not £240k 🤯

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • happy_mummy ⭐️ (@happy_mummy) reported

    @santanderuk have lost a much needed cheque and after 3 (very long) held calls we are none the wiser. No-one able to help us do something! And no handler knows what to do. Zero customer service. Zero.

  • UrsusClan An English Bear (@UrsusClan) reported

    Just tried to look at my mortgage on the @santanderuk website and it’s overloaded and I can’t get on!

  • ShelliBobbins #Shellybobbins™️ (@ShelliBobbins) reported

    @SkyNews which banks are changing their fix rate deals please ??? I’m trying to find out as we’ve just signed for 7 years starts Dec with @santanderuk @MartinSLewis #martinlewis

  • jellybeanbec Becky Cardinal (@jellybeanbec) reported

    @santanderuk is anybody monitoring your twitter today?! In tears over the drama your helplines are causing me right now. Absolutely shocking customer service!!! Is there anyone I can speak to???

  • dandreews Dan (@dandreews) reported

    @santanderuk @santanderukhelp Been on hold for over 2hrs. Get through and give my account number only for the call to cut out. Lucky enough for this to happen to me on Saturday too after being on hold for over an hr then. Received no call back on either occasion. Terrible service

  • alex_bloomfield 5 (@alex_bloomfield) reported

    @santanderuk probably the worst bank in the UK??? @financialombuds @TheFCA some serious KYC issues to investigate there

  • BellisFerreira Emma Bellis Ferreira (@BellisFerreira) reported

    Wow so I have had a massive amount of fraudulent activity on my account and @santanderuk customer service has been utterly shocking! No answers, refusal to pay back, terrible advice which has meant further fraud!

  • Chriswebb_exmet Chris Webb (@Chriswebb_exmet) reported

    @santanderukhelp I rang the telephone number that @santanderuk asked me to call when the block was put on the app and online banking. After an hour today the call was finally answered and the matter resolved quickly.

  • MikeMay69 Mike May (@MikeMay69) reported

    @santanderuk just emailed me abt switching off Retailer Offers. Email says the replacement "Boosts" will be "new & improved". This is impossible. If it's new, it didn't previously exist and thus can't be improved. If it's improved, it existed previously & therefore can't be new.

  • accesstheglobe1 James Exton (@accesstheglobe1) reported

    @santanderuk I am expecting a phone call from your fraud team but want to know when they stop working. Can’t hang around waiting for your phone call all day! Also, can anyone recommend a bank with good customer service?