Santander

Is Santander down in Bury St Edmunds, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Bury St Edmunds, Suffolk, England 02/02/2026 18:50

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Login (14%)

    Login (14%)

  3. Website (12%)

    Website (12%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • RachelWhyte82 Rachel Whyte (@RachelWhyte82) reported

    I went into my @santanderuk branch on Thursday to provide evidence of my name change. Since then I’ve received multiple emails addressing me by my old name and title and asking how the service was. Please can you confirm my details have actually been changed?

  • LeanneSmartie Leanne (@LeanneSmartie) reported

    @santanderuk a payment has gone through twice to my credit card when one said on the app it hadn’t gone through it is now showing as pending and taking my account overdrawn can you please help?

  • Philby1976 PhilippaB - Vitorino Hilton Stan Account (@Philby1976) reported

    @lynseyhooper @santanderuk Try the 'chat with us' button from your online account, that seems to be working (bot first).

  • SinclairSammy Samantha Sinclair (@SinclairSammy) reported

    @santanderuk just want to say I just spoke to a lovely woman at customer services and she was very friendly and very helpful and even resolved my problem! Thank you!

  • yorkshireorange Richard Orange (@yorkshireorange) reported

    @santanderukhelp Absolute rubbish, this isn’t about protecting me, this is all about @santanderuk desire for control. I interact with the bank monthly and have banked with you for 15 years. I have complained but zero action from you to help, just holding my money to ransom. #scambank #bankcrime

  • LadyRach LadyRach (@LadyRach) reported

    @fastly Has this issue affected @santanderuk today?

  • Bigdave1227 HTAFC (@Bigdave1227) reported

    @santanderuk Is there a problem with the business web site?

  • edanfinan edan (@edanfinan) reported

    @santanderuk worst customer service ever experienced 40 mins hold

  • TaylorM12019604 Taylor Michael (@TaylorM12019604) reported

    @santanderuk it’s giving me an error message when I try log onto online banking, why?

  • lu_simons (((Lu Lawrence))) (@lu_simons) reported

    @NatWest_Help 3 levels of security on mobile app which means I can't make an urgent payment. Online chat no help either. None of these issues with @santanderuk