Santander status: access issues and outage reports

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bury St Edmunds, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Kirby (@csljohnkirby) reported 3 minutes ago

  I have written "GBP Sterling Only" after the amount on every cheque I have ever written in the UK, and for the first time today, since first having a current account (Chequebook) aged 16 to now, I am 60, the @DVLAgovuk has rejected a cheque saying I have "it is competed incorrectly" stating that wording is not permitted and prevents them from accepting it as a valid form of payment. I have checked with @santanderuk and they said it is completely fine. In 44 years, it has not been an issue, and I think rather than the DVLA being so judgmental and making accusations that are false, they should be honest and say our preference is....

• 
  Jools Parker (@joolsparker) reported 7 minutes ago

  Appalling service at @santanderuk in #Oxford Ridiculous and unclear ‘queuing’ system for the counters. Left waiting despite there being no other customers.

• 
  steven jackson (@Archtech_design) reported 10 minutes ago

  @santanderuk my partner has asked that I reach out as she doesn’t have X She reported her card having suspicious activity & blocked! Her closest branch is 10miles away! She has been waiting for her card for 10 “working days” two wks in the real world! No card, no local bank?

• 
  James Hassett (@JamesHassett1) reported 11 minutes ago

  Please don’t bank with @santanderuk. They have currently restricted my account so I can’t access my money. They have asked me for documents which have been provided but now they are not good enough. They asked for a payslip which is Thai and now they want it translated.

• 
  Sheila kirkby (@kirkbysheila28) reported 12 minutes ago

  @santanderuk @JamesHassett1 Give him access to his money imagine if your account was restricted and you had young children 😳a couple of weeks ago you restricted access to the app just because I was a victim of fraud instead of helping you punished me because I couldn’t move money from one account to the

• 
  Simon (@aSimonDavies) reported 12 minutes ago

  @santanderuk how does a customer contact you about a stolen card when your phone centres are closed?

• 
  M.D (@Only1MaxyD) reported 13 minutes ago

  @santanderuk Hello, this is what I mean, rather than the customer have to subtract and do a calculation, can this current spend value be shown?

• 
  linda fraser (@lindafraser13) reported 14 minutes ago

  @santanderuk Very disappointed Santander don’t have a email to contact customer service. Had a problem resolved but only after hours on live chat with 5 different agents, being timed out & needed to login again. It’s not good enough .

• 
  Jordz🇯🇲🇬🇧 (@jmanellis) reported 19 minutes ago

  @santanderuk Fix your app, had issues with it and can’t access my accounts

• 
  Aidy (@Adey22) reported 21 minutes ago

  @santanderuk That wasn't the question. Can you answer the my original question. Were there problems yesterday afternoon making payments to Bet365 from Santander debit cards?