Is Santander down in Bury St Edmunds, Suffolk, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Bury St Edmunds, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (60%)
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Login (13%)
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Website (12%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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cristina landim
(@cdlandim) reported
@santanderuk My card was used by a fraudster at edreams to pay for edreamspremium and instead of you trying to resolve the issue you asked me to contact edreams to resolve the issue when your security failed because you should have message me to request to approve the transaction
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Paul Varney
(@silveryk) reported
@santanderuk 19 minutes so far waiting for someone to answer a call. Under any circumstances that is not CUSTOMER SERVICE. Appalling
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LadyFluffyOrca GBRLDM #FBPE#Boycottpalmoil 🌻🇪🇺
(@weaniejeanie53) reported
@kjb2106 @santanderuk No, they didn’t contact me about it after I spoke to them, I’d like to know myself too, can only assume it was via a data breach on another website. I’ll certainly keep a closer eye on my account in future!
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Andrew Elson CFP
(@AndrewElson) reported
Awful service from @santanderuk when money is fraudulently stolen from a 16years old bank account. Won’t speak to parents even though authorisation given to do so and insist he calls himself in office hours - he can’t he is at school !!! #Returnhismoney
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Clare Wiener
(@ClareWiener) reported
@santanderukhelp As I say, I will be taking it further once I have the transcript to the call. You obviously treat a lot of customers poorly with your low customer service rating. @santanderuk need to do better, much better.
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David Shepherd
(@flockminder) reported
@santanderuk awful service. Kept waiting ages and then (again) told I will be transferred to someone who will help. Put back into the waiting queue for ages. Payments repeatedly stopped and no help from the bank. What am I to do
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cristina landim
(@cdlandim) reported
@santanderuk @santanderuk Solve the issue rather than run away from the user problem!
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Anton Clements
(@ClementsAnton) reported
@santanderuk "I'm very sorry to keep you waiting, please carry on holding and I'll put you through to someone as soon as I can" Listening to that for hours is torture, actually makes me want to off myself. I have to listen because my issue can't be resolved at the bank. 1/2
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David
(@DavidGB3000) reported
I feel sorry for customers of @santanderuk @santanderukhelp when they refuse to help if you refuse to register for online banking. @financialombuds
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Paul Cooper
(@paulc9048) reported
@santanderuk @MartinSLewis 9 working days since requesting payment for funeral flowers and it's still not done. Been told it could be another 5 working days. Also, Complaints team can take 3 working days to contact me. Appalling customer service. Why?