Santander

Is Santander down in Bury St Edmunds, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Bury St Edmunds, Suffolk, England 12/01/2025 14:35

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (53%)

    Mobile App (53%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (6%)

    Transactions (6%)

  5. Withdrawals (6%)

    Withdrawals (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • eggsy84 James Heggs (@eggsy84) reported

    Any tips for navigating @santanderuk when a parent is in care and they've blocked the card? Awaiting LPA and customer care team unable to help

  • chumpmarketing h (@chumpmarketing) reported

    @santanderuk 2 months after being a victim of fraud you have still not given my wife or I access to banking other than having to go to brand with our passports and calling security from a branch. You won't let me close my account either. Why isn't this sorted out. 2 whole months!

  • _sgbsn Sean Gibson (@_sgbsn) reported

    It’s easier to deploy a fully functioning secure website with a user login process; than it is to setup online business banking for Santander. Get it sorted fs @santanderuk @santanderukhelp @bancosantander

  • CavalliLondra Piero (@CavalliLondra) reported

    @santanderukhelp 48 hours down the line and still no callback and I still can't access my banking app. Thanks for nothing @santanderuk you really are hopeless and don't care about your customers @financialombuds #dontbankwithsantander

  • JohnRayson722 John Rayson (@JohnRayson722) reported

    @santanderukhelp @santanderuk @santanderukhelp still on hold after half an hour. Absolutely shocking service! Locked out of internet banking the second time in a row in consecutive weeks. Local branch is closed when I am not working so I will have to take time off to see a real person 🤬🤬🤬🤯🤯

  • mariafaria20 Maria Faria (@mariafaria20) reported

    @santanderuk this is really awful customer service!! I’ve been on the phone trying to speak with someone for more than 2 hours!! Had a problem on the ATM and need help asap. TERRIBLE!!

  • chrisctturner london City events (@chrisctturner) reported

    @santanderukhelp @santanderuk the worst customer service ever #avoid

  • p2pfreedom node69 (@p2pfreedom) reported

    @santanderuk Just to let you know, the UK base rate is now 0.5% so you can now raise the rate on your Everyday Saver from the pathetic 100th of 1 percent! Or are you going to continue to trash the life savings of hard working citizens?

  • Shujaatt1 Shujaatt (@Shujaatt1) reported

    @crisbudden @santanderuk I'll highly recommend you to contact kris4ord_ via Instagram he got mine fix successfully when I had similar issues few days ago, the support team won't be of any help

  • KyStefen Ky (@KyStefen) reported

    @santanderuk You are getting rid of passbooks for savings accounts. How am I meant to put in my tax refunds or any checks if I don't have a passport or driving licence that you are telling me I will need now to do that. That means I am going to loose access to my own money.