Is Santander down in Bury St Edmunds, Suffolk, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Bury St Edmunds, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (60%)
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Login (14%)
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Website (12%)
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Transactions (9%)
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Withdrawals (3%)
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Transfer (2%)
Community Discussion
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Russ Redfearn
(@farcanalman) reported
@santanderuk can you help. My house buyer is having unbelievable problems with you getting his mortgage approved. Perfect credit rating, perfect finances, high earner, 50% deposit and you keep asking for more documents? This is preventing my house sale and causing massive stress
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TonyD
(@TonyDufton) reported
@santanderuk I cannot access my investment hub and am given a number to phone. The phone message gives the usual excuse on being very busy and tells me to go tonthe website. The website gives me a number to phone. Do you want the business or not?
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Paul Varney
(@silveryk) reported
@santanderuk 19 minutes so far waiting for someone to answer a call. Under any circumstances that is not CUSTOMER SERVICE. Appalling
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Jade Estebanez
(@jadewelshy) reported
@santanderuk @santanderukhelp what the hell is wrong with you I'm having massive problems with my card I've spoken to 1 of your advisors who was no use then 30+ mins to some1 who said they'd get back to me every few mins while waiting to transfer as I suffer anxiety call dropped
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marc jones
(@marcjon9) reported
@santanderuk @IoCoding @TechUpWomen Instead of virtue signalling get the basics right! telephoning the service is bordering on useless. wait times in excess of 50 mins the other day and still no answer! staff giving incorrect info! local branches closed! sort it out!!!!
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MatrixAnalysis
(@Fran115MW) reported
@santanderuk 47 mins now Santander, I'm going to post a copy of this after I've finally been answered, this is how dreadful your service is these days!
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Clare Wiener
(@ClareWiener) reported
@santanderukhelp As I say, I will be taking it further once I have the transcript to the call. You obviously treat a lot of customers poorly with your low customer service rating. @santanderuk need to do better, much better.
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Colin Blake
(@colinofhove) reported
Hi @santanderuk I’ve had my easysaver card retained by the ATM on your instruction, can you help me please ?
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Julie Fitzsimons
(@JulieFitzsimon1) reported
@santanderuk just tried to make a payment online, received an OTP, and an online service error has occurred. Please confirm if online payment not available today.
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Greg Dann
(@ChildofFang) reported
So @santanderuk chat service can’t get in contact with any branch. At all apparently. To solve my issue all I need is that branch to call me. I can’t get there during opening times and they have no contact number. Mind you they could have called like they said they would