Santander

Is Santander down in Bury St Edmunds, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Bury St Edmunds, Suffolk, England 12/11/2025 12:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (43%)

    Mobile App (43%)

  2. Login (24%)

    Login (24%)

  3. Transactions (14%)

    Transactions (14%)

  4. Website (14%)

    Website (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • MrLukeChristian Luke (@MrLukeChristian) reported

    Idk what’s happened to @santanderuk recently but their customer service via webchat is appalling, no wonder so many people are leaving it and swapping banks.

  • keith_kendell Thai.Keith (@keith_kendell) reported

    @santanderuk I have been using Thailand as my home base since selling my UK home in 2018 so I could travel more I gave Fareham Branch my Thai Tel number as OFFCOM stops UK sims working abroad after 3 mths. They told me to update my Thai address on returning in September

  • cliff_buckley Cliff Buckley (@cliff_buckley) reported

    @santanderuk Why can’t I pay my credit card online? It is incredibly frustrating. Four months running your site is rejecting online payments and your customer agents haven’t a clue why!! Please don’t suggest I call.

  • Andrewdave111 Andrewdave (@Andrewdave111) reported

    @Asaa_Umar @santanderuk The customer service won’t be of any help to you! That sad

  • Teenagency1 Teenagency (@Teenagency1) reported

    @santanderuk @santanderukhelp I want to complain. I have contacted you for months on the telephone and despite promises to send me paperwork u have failed. My CC was used without my permission + I’m waiting on section 75 paperwork. Can u help?

  • LulliSlap straighttothegulag (@LulliSlap) reported

    @santanderuk proper **** bank worst Iv ever seen or experienced but at least I got my compensation off them but I wouldn’t recommend them as they will just waste your time be rude to you

  • SophLowdon Sophie Ellis (@SophLowdon) reported

    @santanderuk Iv had 2 sets of monthly payments go into my account but still Havnt had my switch fee. Can you help please?

  • JonMillsSasudi Jonathan Mills (@JonMillsSasudi) reported

    as usual, just awful customer service from @santanderuk The world would be a happier place if this apology of an institution just dissolved itself

  • teaandtoast Tea and Toast (@teaandtoast) reported

    @alinaila @BarclaysUK Never had this problem with @santanderuk

  • Dan202338 Dan 2023 (@Dan202338) reported

    @santanderuk awful bank and rude customer services