Santander

Is Santander down in Bury St Edmunds, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Bury St Edmunds, Suffolk, England 01/14/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • miche2my Michelle Singlehurst 🔸 (@miche2my) reported

    @nb87120292 @santanderuk Terrible, it also doesn't surprise me. Might do the same with daughters, only took it out as was easy to do online.

  • MissL1021 Jo (@MissL1021) reported

    @MorganBroadcast This is awful. I feel so sorry for you and everything you've been through. I hope you get the funds restored and apologies from both @santanderuk and @VirginActiveUK awful service

  • JohnMcIntosh19 John (@JohnMcIntosh19) reported

    @Neil_Buchanan @santanderuk Quite a surprising decision from the bank, most are signed up to a code that will refund fraud as long as the customer hasn't been negligent in the fraud. Can't see how her situation falls under that. Would 100% complain, wait on final response then go to Financial Ombusdman.

  • lily_o_lily priscilla handley (Cilla) 💙 (@lily_o_lily) reported

    @MorganBroadcast How awful, what a terrible time you're having. @santanderuk you must take responsibility for your part in this mess!

  • labour_lives Labour Lives (@labour_lives) reported

    @stillawake @santanderuk Many decades ago I remember the security ‘expert’ from Barclaycard telling the police (my clients were in PS for cloning credit cards) that it was impossible. Well clients managed it very well. Stole (inside job) credit card counterfoils from a restaurant. Banks always say No.

  • StevieDee710 StevieDee (@StevieDee710) reported

    @bberrybeth365 @santanderuk @VirginActiveUK The very fact that they have a security system in place that has failed makes them culpable in some way. Santander sounds like an awful bank to be with.

  • hotgemMGMT CLAIR 🎵🍄✨️🎵💓 (@hotgemMGMT) reported

    @MorganBroadcast Utterly horrific, and tbh I am not surprised at @santanderuk, their service has always been awful imho, really hope you get your money back.

  • jcduk jeanette davis 💙 (@jcduk) reported

    @MorganBroadcast I think I will be looking for a new bank! @santanderuk This is terrible!

  • jackiecahill5 JackieC (@jackiecahill5) reported

    @PatrickNeylan @santanderuk Every single time I call my telephone banking service they push this on me. Every single time I say- nah, I like talking to people. I don't understand "apps" and I don't care! #luddite

  • annie_slinn Annie Slinn 🇺🇦 (@annie_slinn) reported

    @MorganBroadcast I would be beyond broken. @bancosantander @santanderuk this cannot be ignored and please help this poor lady out.