Santander

Is Santander down in Bury St Edmunds, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Bury St Edmunds, Suffolk, England 12/12/2025 15:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (41%)

    Mobile App (41%)

  2. Login (27%)

    Login (27%)

  3. Transactions (14%)

    Transactions (14%)

  4. Website (14%)

    Website (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • David_T_Evans Prof David Evans, OBE (@David_T_Evans) reported

    What an abysmal service experience with @santanderuk ! Weekday phone takes so long to get through. The infuriating BOT chat now has no records (lucky I took a screen shot) & weekend staff so depleted they can't action! Shocking! No wonder I want to close my account!

  • TonieP tonie Parsons (@TonieP) reported

    @santanderukhelp @santanderuk security team totally unhelpful, won’t lift my account block, will not tell me why nor when I can access my money. Absolute joke, another hour wasted!!

  • Shadow__Empress Shadow Empress (@Shadow__Empress) reported

    @santanderuk can you PLEASE redesign your UI for your online banking. Its irritating . I'm tired of pressing buttons that all look the same and end up pressing the wrong digits. And repeatedly getting locked out of my account. No problem with my Natwest/starling. Just yours. 😫

  • m18ck michael brooks (@m18ck) reported

    @santanderukhelp @santanderuk 22 days today with no bank account and no access to any money you are a joke Santander

  • dave28263 Dave (@dave28263) reported

    @santanderuk Can’t get any help of these people cutt me off about 6 times had me on hold for about hour n half and then cut me off again worst bank I have come across

  • poff057 PoofPoff057 (@poff057) reported

    @santanderuk Awful queues in your Canary wharf branch. Noone on the front desk and only 1 cashier.

  • KeysieNFT Rochelle K (@KeysieNFT) reported

    @santanderuk Can you at least call before you block someone’s card, you’ve left me stranded up London, now going to be charged full travel as I couldn’t tap out and now I can’t even get myself dinner as you close at 8PM CHEERS!!

  • dave28263 Dave (@dave28263) reported

    @financialombuds I need some help please these people have really gave me a bad experience and on top they have carried on to cut me off and not help me @santanderuk

  • wednov1 @wednov (@wednov1) reported

    @santanderuk Do you ever answer your help lines. Waiting over an hour now. #santanderuk #customerexperience awful customer service #CustomerService

  • 35pRamen Davina 🍒 (@35pRamen) reported

    This months bank balance notification has been the real scare of spooky month. ty for sitting me back down @santanderuk