Santander down? Current status and problems in Bruton, Somerset, England

Problems in the last 24 hours in Bruton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bruton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (25%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Natasha (@NatashaWatkins1) reported 59 seconds ago

  @santanderuk put a block on my #internetbanking due to some ‘strange activity’…happy to know that they react quickly to that type of thing ✅ However, I’ve now been on hold for 1hr 17 mins, waiting to talk to someone. This is very very poor @santanderukhelp #CustomerService

• 
  daniel morrell (@danielmorrell88) reported 10 minutes ago

  @santanderuk service is Soooo appalling in an emergency and it’s taken 3 hours to speak to someone. When I did speak to someone they transferred me to someone else and then hung up. Lucky it’s not an urgent matter 🙄 Seriously need to look at your UX process. Utter joke

• 
  Beverly Ardabili (@Bev1975) reported 11 minutes ago

  Well thanks @santanderukhelp @santanderuk another 40 minutes holding. When I got to number one in the queue no answer for 15 minutes. No other way to contact you. Very frustrated and upset as need help immediately. In USA so can’t get to a branch 😡

• 
  Tara Osher (@TaraOsher) reported 12 minutes ago

  @santanderuk hi my mum has been SCAMMED . She’s been holding on phone for nearly 2 hours to report to you. This is UNACCEPTABLE. Shes 83 years old! Terrible service

• 
  christeljacques (@christeljacques) reported 12 minutes ago

  @santanderuk been asked to call your security team to verify transactions but it's impossible to get hold of anyone: been on hold for 30 minutes!

• 
  Alan Dobson 💙 (@amadobson) reported 13 minutes ago

  @abbdesmond @santanderuk Try a broker. We go no where going direct to Santander but a broker had it all sorted ASAP. No joke. Banks are awful at a customer service

• 
  KJ Villa (@KJVilla88) reported 13 minutes ago

  @santanderuk You seem to have some of the worst customer service out there. Impossible to get through on the phone - I’ve had several 30+ min waits and still not been able to speak to someone. And the chat bot is terrible with no real advisers. Just awful.

• 
  Flyfour (@flyfour) reported 17 minutes ago

  @santanderuk UTTERLY useless - the only way to report a lost or stolen card is through the Mobile App, but what if you lost your phone? Use the website? No - logging in to that needs to you to authenticate with the Mobile App. Stupidity!!!

• 
  Queen Rose Daniel (@QueenRose900) reported 17 minutes ago

  @heel_vernon @santanderuk Thats really serious 😞 talk to michal_skyfii on Instagram. he's good on cyber theft recovery, he would help you out

• 
  Tom Pepper-Kernot (@KernotTom) reported 18 minutes ago

  @santanderukhelp I signed for the fixed 5 yrs. but now, no one wants to speak to me. It's @santanderuk fault. I have lodged a #complaint. I havnt received a call from your complaints team. I desperately need support from you!