Santander status: access issues and outage reports

Problems in the last 24 hours in Bonnyrigg, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bonnyrigg, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Bonnyrigg, Scotland

Latest outage, problems and issue reports in Bonnyrigg and nearby locations:

• 
  Mαɾƙ Lყɳɳ-Aԃαɱʂ (@marklynnadams) reported 29 minutes ago from Edinburgh, Scotland

  Cheers @santanderuk for highlighting potential fraud on my account, then calling to put me in a queue to speak to someone, to then be hung up on. First class service as always 👎🏻

• 
  mette baillie (@freja_fashion) reported 45 minutes ago from Edinburgh, Scotland

  @StarlingBank do you have any information how long it Will take from getting personal account till i Can apply for a sole trader account? I have Been with @santanderuk for 15 years but they dont support #profitfirst and have not been v helpful

• 
  Oliver Woodruff (@StreetDogMaggie) reported 55 minutes ago from Edinburgh, Scotland

  @santanderuk I can no longer use your banking app because it requires iOS13. My 4yr old iPhone 6 does not support above iOS12 so you are in fact supporting Apples throw away #ewaste culture.

• 
  Liam Stewart (@LiamAStewart) reported 55 minutes ago from Edinburgh, Scotland

  Excuse me @santanderuk would you like to explain why your colleague on customer support hung up on me whilst I attempted to verify a recent payment to re access my account that you wrongfully suspended last night?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Geronimog (@geronimo2497) reported 3 minutes ago

  @David90shaw This is already happening if you use mobile banking apps, with the threat of restricted access to said app if you don't comply and upload photo id, thus forcing you into branches that are closing on a daily basis @santanderuk the latest do this.

• 
  Daffa Daffer (@Daffa_Daffer) reported 3 minutes ago

  @santanderuk 45 minutes wait - so far - on your fraud line. Employ some staff will you. This is an abysmal level of 'service'.

• 
  jonny haigh (@jonny120305) reported 3 minutes ago

  @santanderuk fix your pay existing payees unless you want to cover my CC interest i will get charged. Al I get i unable to complete request due technical reasons.

• 
  Ilikefilmme (@Ilikefilmme) reported 4 minutes ago

  @santanderuk Can you please furnish me with a direct number or email address 4 the vulnerable customer team please as 1 of your staff members insisted on asking my dying mother 2 tell her the last payments she made as a security check even though she was itold thats not possible

• 
  mariam (@elghwliyah) reported 5 minutes ago

  @santanderuk your customer support is awful I have been trying to contact a real human being for almost an hour - I need to dispute a charge ASAP

• 
  BH (@Welshyyyyy) reported 7 minutes ago

  @The_Swell_Shark @santanderuk Couldn't agree more, it's absolutely awful

• 
  Dave Moss (@DavidMoss315) reported 7 minutes ago

  @santanderuk applied for an Edge Credit Card and asked that the credit limit from my 123 card be transferred over. Told in branch this wouldn't be a problem. Two weeks later after numerous calls/ assurances it would be done I'm still waiting. Getting beyond a joke now.

• 
  Alan (@metalheed) reported 10 minutes ago

  @santanderuk Tried every day got 20 days and it still won't take a picture of my passport. At this point it's easier to just move to a new bank. It's shameful that your technology is so bad I can't access my own account

• 
  melkay🖤🖤🖤 (@lemanie33) reported 16 minutes ago

  @santanderuk why are you emailing me whenever I spend on my credit card...YOUVE USED 90% OF YOUR LIMIT..... yes!! I kno!!! Its my card, its for using, as long as I pay it every month wtf do you care ? Infuriating . Stop it or i'll switch away

• 
  Matty Hough (@MattyHough2) reported 19 minutes ago

  @santanderuk Still awaiting meaningful contact or resolution from Santander regarding my fraud case after 13 calls in one week and repeated requests for vulnerable customer support while stranded in Hungary without access to funds. Despite being told somebody would contact me.