Santander status: access issues and outage reports

Problems in the last 24 hours in Bleasby, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bleasby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Bleasby, England

Latest outage, problems and issue reports in Bleasby and nearby locations:

• 
  Pete (@peetyf) reported 53 minutes ago from Carlton on Trent, England

  @santanderuk Please sort your ATMs out; Mansfield #broken, Arnold #broken. Thank you

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Edward Terry (@iamedterry) reported 6 minutes ago

  @santanderuk I think you should review that. When they take 8+ hours to respond, then tell you they’re multitasking so might not respond immediately, but expect you to drop everything in your life to respond is a bit unreasonable. My experience = chat support is a waste of time.

• 
  Gareth Davies (@expert4money) reported 9 minutes ago

  Why, when I call @santanderuk do they put me on hold, then repeat every 20 seconds that they appreciate my time, my patience and respect, then take over 35 minutes to answer the phone. Diabolical service!

• 
  Jonathan Evans (@TotalDCSolution) reported 12 minutes ago

  @santanderuk WAITED 37MIN TO GET THRO CALL DROPPED ON A TERRIBLE LINE DIDN@T CALL BACK LIKE THEY SAID THEY WOULD. Goodbye Santaner !!

• 
  Stuart Barker (@stubarkermfc) reported 13 minutes ago

  @santanderuk I don’t a complete switch to your bank. This was on the 3rd of July. Still I don’t have access to my account where my wages get paid to and my bills get paid. You have had all my ID. I can’t access anything. I have called numerous times. Avoid Santander people. Customer service skills are awful at best.

• 
  AP (@andyparsons3) reported 14 minutes ago

  Under FCA’s Consumer Duty @santanderuk UK has a duty to avoid causing foreseeable harm and provide timely support. +4 hours locked out of a fee-paying account over a small euro payment, with zero communication, fails both tests. Formal complaint logged. @financialombuds @WhichUK

• 
  Tara H (@tarahils) reported 21 minutes ago

  @santanderuk absolutely awful customer service, no one is interested in trying to help track down lost money. Will be putting in a complaint and moving money elsewhere 😤

• 
  Edward Terry (@iamedterry) reported 23 minutes ago

  @santanderuk I think that’s symptomatic of a bigger issue. Having to wait 8 hours for text support says many things about your systems. 1) The AI chat assistant doesn’t deliver; 2) There are fundamental underlying issues that are causing so many people to need support (the bigger issue).

• 
  Pamela Christodoulou (@urmPAMELA) reported 27 minutes ago

  @santanderuk you’ve had my account blocked for 3 days, any chance you could get this sorted so I have access to some money?

• 
  AP (@andyparsons3) reported 27 minutes ago

  Terrible terrible service again today @santanderuk @santanderukhelp , lots of ‘I dont’ know, I can’t help you, its in a queue, blah blah blah, the worst service I’ve ever had from a bank in all my life. Consumer Duty clearly of no interest to you. Time to escalate now

• 
  Ash 1974🔴🏐 (@andy_horner) reported 29 minutes ago

  @santanderuk Well I am waiting for a complaint call back that still hasn’t happened and compensation that also hasn’t been addressed. Your service has seriously gone down hill recently. You’ve become an arrogant bank!!