Santander status: access issues and outage reports

Problems in the last 24 hours in Berkhamsted, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Berkhamsted, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Berkhamsted, England

Latest outage, problems and issue reports in Berkhamsted and nearby locations:

• 
  Marc Hartog (@marchartog) reported 6 minutes ago from Radlett, England

  Can’t quite believe I am taking to twitter to get someone @santanderuk to talk to me about a major banking error (theirs) that needs urgent attention. Only been a customer for 40 years. Hours on hold, cut offs, no calls back, for 5 days - just call me!@jaydunne81 @santanderukhelp

• 
  Rob Taylor (@TreborRolyat) reported 19 minutes ago from Amersham, England

  @santanderuk Shocking customer service wasting hours of peoples time either queuing on phone lines closing local branches reduced opening hours hours. Treat customers with absolute contempt

• 
  OD 💚 (@Olivia121994_) reported 21 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Scott Maintenance (@Scottmaintain) reported 28 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

• 
  Patrick Keyte (@PatrickKeyte) reported 28 minutes ago from London Colney, England

  @santanderuk I’ve been trying to apply for a loan all day and once I put the OTP in your site breaks, this has happened numerous times. I can’t use another browser because it asks for a landline number which I do not have.

• 
  Marc Hartog (@marchartog) reported 38 minutes ago from Radlett, England

  Can’t quite believe I am taking to twitter to get someone @santanderuk to talk to me about a major banking error (theirs) that needs urgent attention. Only been a customer for 40 years. Hours on hold, cut offs, no calls back, for 5 days - just call me @jaydunne81 @santanderukhelp

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 4 minutes ago

  Disappointed @santanderuk that you moved my local Canary Wharf branch without telling me. Not good customer service.

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 6 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk

• 
  Chezzy Rezzy (@ChezzyRezzy) reported 6 minutes ago

  @santanderuk every time I log into your **** app it demands that I verify my identity. I spend 5 minutes doing so and every time get an error message. Sort it out or I'll take my money elsewhere.

• 
  cassy x (@cassyx2184) reported 6 minutes ago

  Absolutely woeful customer service on the app. No response, no help. Nothing @santanderuk

• 
  Clare Wiener (@ClareWiener) reported 7 minutes ago

  @santanderuk Called back & wait time is now 20 mins 🤬 call was regarding a chargeback. It's now regarding a chargeback and a complaint. Your, your voice is your password also doesn't seem to be working 🤬

• 
  Ash 1974🔴🏐 (@andy_horner) reported 11 minutes ago

  @santanderuk Well, after authorising an unsanctioned withdrawal, they now cant give me access to my mobile or online banking! Cowboy banking basically. Customer service or security cant do a thing either!!

• 
  Clare Wiener (@ClareWiener) reported 11 minutes ago

  @santanderuk I've now rang 3 times. I ended the call the 1st time and went to the app as directed. It was no help. Have called back twice now & the call has been terminated by Santander on both occasions before anyone even spoke to me 🤬

• 
  KM (@KEM0901) reported 14 minutes ago

  @santanderuk hi, please can we have some way of getting support for my daughter who is trying to set up a student account. We can’t phone as she doesn’t currently have an account.

• 
  For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported 18 minutes ago

  @santanderuk Then after updating my details I go on the app & you’ve cut off my mobile banking access so I have to do it all again 😡

• 
  AP (@andyparsons3) reported 20 minutes ago

  @santanderuk @santanderukhelp it’s the start of day 3 and still no access to my banking services which I pay you for - still no updates, no comms, you’re utterly incompetent and breaking all the rules the PRA/FCA gave you a licence for