Santander

Is Santander down in Basingstoke, Hampshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Basingstoke, Hampshire, England 11/21/2025 04:20

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (25%)

    Website (25%)

  3. Login (17%)

    Login (17%)

Community Discussion

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • matt_tomkin Matt Tomkin - Tao (@matt_tomkin) reported from Bury, England

    Why can you apply for a loan, get a loan and have the money without speaking to anyone. Yet to pay it off you have to sit on the phone for 6 days with **** on hold music?? @santanderuk @NatWest_Help

  • mdjenksn matt jenks (@mdjenksn) reported

    @santanderukhelp @santanderuk @santanderukhelp taking my money elsewhere in the new year. Had enough of robots telling me the wrong thing or referring me to generic help docs.

  • IgorKhymky SENO (@IgorKhymky) reported

    Has @santanderuk switched over to mobile app? New debit master card is not accepted. Online banking has lost messaging, meaning no help with chat.

  • najmab Najma (@najmab) reported

    @santanderuk erm is anyone actually there? Another 3hrs of hold today trying to get my account access reinstated….

  • kirstiekellyltd Kirstie Kelly (@kirstiekellyltd) reported

    @santanderuk I can’t see my current account online or through the app. Is there a problem?

  • baggiesmach David Machin (@baggiesmach) reported

    @santanderuk my app isn't working I can't revieve or make payments/transfers

  • Gill42413983 mancitygirl (@Gill42413983) reported

    @santanderuk Shocking service when trying to register my brothers death at your Kingston upon Thames branch on Saturday morning. No compassion, no empathy……

  • prxixnce prxixnce (@prxixnce) reported

    @santanderuk @santanderukhelp is anyone working ? I’ve been on the phone for 30mins

  • MiaChittenden Mia Chittenden (@MiaChittenden) reported

    @MoneySavingExp how do I find out if I applied for a credit card through you? @santanderuk won’t give me the £40 @amazon voucher!! Help 🙏

  • IgorKhymky SENO (@IgorKhymky) reported

    @santanderuk is awful with new debit Master Card. The Card is useless, no PIN accepted. No help, no support. Embarrassment. @LBC