Santander

Is Santander down in Basingstoke, Hampshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Basingstoke, Hampshire, England 02/18/2026 22:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Login (13%)

    Login (13%)

  3. Website (11%)

    Website (11%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • wigmore_welsh wigmore-welsh 💙#FBPE #FBPPR (@wigmore_welsh) reported

    Urrgghh 59 minutes on the phone to @santanderuk who are unable to send out an expenses PDF either via post or email, or have a copy to read online. It would appear I am FORCED to complete online Useless, a high % of the clients I manage would find that impossible

  • QwertyDesignUK Richard Dale (@QwertyDesignUK) reported from Dewsbury, England

    @santanderuk close all of your branches and make it impossible to call. What kind of service is this?

  • WeatherCee Cecilia Daly (@WeatherCee) reported from Belfast, Northern Ireland

    @santanderuk having issues accessing online since this morning. Have been waiting over 20 minutes to speak to someone. This is my third call of the day ..

  • HKesvani HK (@HKesvani) reported

    Can someone with a @santanderuk account help me out here- I think someone tried to fraudulently use my credit card. I was notified about this via text to stop the purchase (of esports stuff lol) but now my credit card details on mobile banking has vanished?

  • breakevenbrenda brenda🌻 (@breakevenbrenda) reported

    @santanderuk been sat in the branch for over 20 minutes waiting to get to speak to someone, noone has appeared or even explained why I'm still waiting after the advised 5 minutes I was initially told, taken time out of my lunch from work for poor service

  • DannyUK DannyUK #BLM (@DannyUK) reported

    @santanderuk Jesus Christ. I've been queuing to get some money out from your Birkenhead branch for over 30 minutes. This is ridiculous. Two staff on, the scanner isn't working (apparently) and there's a queue stretching out the door (still). Appalling service.

  • chloehammond111 AuthorChloeHammond (@chloehammond111) reported

    @santanderuk I understand long waiting times to get through by phone. But for the love of god folks, sort your onhold music out. It's actually physically painful. Listened to a lot of hold music in my 20 years as a support worker- but yours is physically offensive. Listen to it!

  • mangry34 M_anGry (@mangry34) reported

    @santanderuk cannot acces online services this morning, says technical error

  • stevieripsaw Steven Blackburn (@stevieripsaw) reported

    Well done @santanderuk you officially have the worst customer services ever!

  • wicks_michael Michael Wicks (@wicks_michael) reported

    @santanderukhelp Tried that it’s impossible to call @santanderuk when I actually found a number it cut me off. Terrible new customer experience how do I cancel my new CC application? Thanks