Santander

Is Santander down in Basingstoke, Hampshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Basingstoke, Hampshire, England 11/20/2025 08:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (55%)

    Mobile App (55%)

  2. Website (27%)

    Website (27%)

  3. Login (18%)

    Login (18%)

Community Discussion

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • pkentelectrical P Kent Electrical Contractors (@pkentelectrical) reported

    @santanderukhelp I can’t believe the app is still down 🤬🤬 couldn’t buy a new motor this morning because of you. Might not be so bad if you had any branches or your cash points open. #fail #santanderuk

  • ArtdeMaison Art de Maison (@ArtdeMaison) reported

    @santanderuk Fix that stupid f**king banner image on your twitter account to start with. What virtual bank has ALL their digital banking platforms down at the same time?

  • DaveAmbo Dave Ambo (@DaveAmbo) reported

    @santanderukhelp Hi @santanderukhelp @santanderuk I am also very aware of the issue. Are your cash point machines still working? it would be nice for you to let me know before I travel to one? Thanks

  • Stewart47050851 Stewart (@Stewart47050851) reported

    @santanderuk Yeh the issue is yous are ******* useless

  • ArtdeMaison Art de Maison (@ArtdeMaison) reported

    @santanderuk Your website is down, your app is down, your ATMs are down, even your branch teller systems are down. You are not fit for purpose. Not a bank. You wasted millions on Ant & Dec which could have been invested in contingency planning for situations like this. #fail

  • ames_games83 Ames Games (@ames_games83) reported

    @santanderuk This issue has let payments go out of my account that shouldn't have too would like this resolved once everything is up and running cos now.

  • benny01020304 Benny Scotland (@benny01020304) reported

    @santanderuk nice one Santander, closing branches left, right and centre yet your app and online banking have both been down for several hours now. Simply not good enough.

  • elacha123 Ella Chacha 🌻🍰💄🌸🌷💃 (@elacha123) reported

    @santanderuk @santanderukhelp #Santander #SantanderUK I'm now going to spend Saturday looking for a new home for my money, no access to my account/money for hours now. No explanations. Not good enough!

  • em7438 Em 🐻 (@em7438) reported

    I know you're aware of your system being down but @santanderuk SORT IT OUT. I HAVE BILLS TO PAY. THIS NEEDS TO BE FIXED. ASAP.

  • sarahdavison_6 Davo! (@sarahdavison_6) reported

    @santanderuk Can’t use app or telephone banking. I need to get to my money! How long will this be down?