Santander

Is Santander down in Basingstoke, Hampshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Basingstoke, Hampshire, England 01/17/2026 08:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • riceuten Ric Euteneuer (@riceuten) reported

    @santanderuk So, *3* hours later, you *haven't* updated your website, ATMs, online, telephone and mobile banking and cards still don't work, but according to your PR team "things are returning to normal"

  • riceuten Ric Euteneuer (@riceuten) reported

    @KayleighHassall @santanderuk Technical issues require you to have competent IT and multiple technical and systems redundancies to ensure failures like this doesn't happen. All of which Santander have skimped on to benefit the bottom line. Lots of the "open" branches advertised are shut and won't be open Sun.

  • michealkilby mikey kilby (FLOSSIE ) (@michealkilby) reported

    @santanderuk Thanks for the up date but I think you should of been more up front with your customers I was lucky and I was lucky and my card worked but loads weren’t as lucky trying to ask you and being ignored is not good customer service as I been with you for 30 + years

  • craigkelly1969 Craig Kelly. 🇬🇧🏳️‍🌈 (@craigkelly1969) reported from Newburn, England

    @santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!

  • alicecoppin alice🦒 (@alicecoppin) reported

    @Kiahtcp @santanderuk Get them to change, they have awful interest rates too.

  • MartinW70805434 Martin Williams (@MartinW70805434) reported

    @santanderuk YOU SWITCHED US ALL OVER TO MASTERCARD - I WONDERED WHY - NOW THEY HAVE GONE DOWN. JUST INFORM YOUR CUSTOMERS PROPERLY.

  • riceuten Ric Euteneuer (@riceuten) reported

    @ThoughtBalanced @santanderuk The whole system is down. No payments, no ATMs, no online, mobile or phone banking, just endless entreaties to "use another ATM", which, of course, doesn't work because their systems are down.

  • GetMuscularEdge Alex Delarge (@GetMuscularEdge) reported

    @santanderuk No wonder your logo looks like a steaming dog ****! Sort it out quicker please.

  • Cryster22 Gemma Louise (@Cryster22) reported

    @santanderuk Will this issue be resolved by tomorrow? I have 2 children and a weekly shop to do which should have been done today!

  • IANASTILL1 IAN ASTILL (@IANASTILL1) reported

    @santanderuk Your systems are still down and there is no one to talk to this is absolutely disgraceful. Do you plan to do another update as nothing has been done since 16:45. You bot on chat is absolutely useless. Please communicate with your customers as their loyalty is running very thin.