Is Santander down in Basingstoke, Hampshire, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (51%)
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Website (23%)
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Login (12%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Joey Maley
(@joeymaley) reported
from
Wokingham, England
@santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Hassett
(@TheHassNo1) reported
Great customer service this morning by @santanderuk - ten minutes on hold to be cut off 🤬🤬
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Sarah Cashmore ✝️.〓〓💙🇺🇦🌻
(@cashmosa_65) reported
I’ve phoned my local Santander branch 14 times since 9.15am this morning and keep getting the message “sorry this line is busy” Our 2 refugees completed bank acc apps 2 wks ago & have heard nothing. We were told it would take 3-5 working days to process!! C’mon @santanderuk!!!
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garDan
(@HHBarn) reported
@santanderuk can't access account, rung - security team not answering, then cuts off after 30mins, pls call me! ridiculous
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LilyBeth
(@LilyBethElle) reported
@santanderuk Stuck on hold trying to get help for an unrecognised transaction that I’m concerned is fraudulent - would be great if you could have a dedicated fraud helpline in future! The auto-voice keeps telling me to give up and try another day…
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Farnaz MA
(@farnaz_ma) reported
@santanderuk the worse ever customer service!! My payment didn’t go through & my account was blocked!have been trying to speak to somebody to sort the issue since 12:00 p.m. ( 5 hours) been through first checks many times but still on the line waiting to speak to security team
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Stuart Lane
(@itsstuartlane) reported
@santanderuk disappointed by 40 minutes and counting wait for fraud department. Tried reporting online but not enough support offered. #CustomerService
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Nicky Marr
(@nickymarr) reported
Hey @santanderuk I'm going round in circles. Got a call from your fraud dept asking me to call you back. On hold 20 mins. Advised via chatbot to message you via app and online banking but both blocked. HELP?!
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▶️Ade Jacobs◀️ 📻
(@adejacobsdj) reported
@santanderuk is there a problem with OTP codes not arriving, tried to order groceries from Tesco and the it wanted to send an OTP. However nothing has come through to my phone after 6 times of trying.
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Last Kxng♛
(@MrDegannes_) reported
@santanderuk your security/fraud service is a joke! I've been on hold for over 40 minutes. Embarrassing
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Luke Ludlow
(@LukieLudlow7) reported
@willow1886 @santanderuk I had someone fruadantly take £895 out my Santander account over a month ago John I received a letter from the fraud department today saying please allow us another 20 working days to look into this complete shambles @santanderuk are