Is Santander down in Basingstoke, Hampshire, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (51%)
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Website (23%)
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Transactions (10%)
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Login (10%)
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Transfer (3%)
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Withdrawals (2%)
Community Discussion
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Santander Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Joey Maley
(@joeymaley) reported
from
Wokingham, England
@santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Dave T-W
(@davoloid) reported
@TfL the @santanderuk Cycle hire system is borked at the moment. Wouldn't release bikes the other day to my key, login system struggling this morning and indicated I'd been charged anyway. Today took 2 goes to unlock both times. Now website just showing internal server errors.
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mel colmer
(@sootie1978) reported
@santanderuk over 30 mins on hold so far...shocking customer service...and no end in sight!
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Gillian Hill
(@Gill_WWA) reported
@MartinSLewis can you help us? No one seems to be able to get through to @santanderukhelp @santanderuk and this is causing huge issues for us. We are waiting hours on end for calls to be answered and often calls are dropped. Even the complaints line isn’t being manned!
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K 🐶🧒🏻👼🏻👧🏻👼🏻👼🏻👶🏻
(@IVFBabyOnBoard) reported
Hi @santanderuk what is the earliest I can re-fix my mortgage if it’s current rate expires Feb 2023?
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Andrew Pearson
(@AndrewTP94) reported
@santanderuk I've confirmed to you over the phone that transactions in Amsterdam are genuine and you're continuing to block me from withdrawing money from my account. I need to pay for my hostel this evening!
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lizzie crow
(@lizzibakingbird) reported
@lickedspoon She’s not answering calls for @santanderuk is she? I’ve been holding for 3 hours and 10 minutes - surely this level of customer service could only be attributed to someone with her organisational ability?
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Webbo
(@Webbo2306) reported
Just tried putting some cash in a @santanderuk cashpoint. It counted my money and asked if I wanted a receipt, I pressed yes and it said service unavailable and gave me money back. I tried machine next to it and same thing happened, only this time it's kept £50 of my cash 🤬🤬🤬
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Joshua Robinson
(@Joshyyy2014) reported
@PhysicianofWho my poor friend has been waiting to speak to someone from @santanderuk for 5 hours with no human contact just to ask a mortgage question. Terrible service and chat option doesn’t work.
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TorquieNoodle
(@torquienoodle) reported
Ludicrous customer service from @santanderuk Try to actually pay them money and branch refuse to help saying need to call hotline. Now been an hour trying to call so that I can simply make a payment to the right account so it doesn’t rupture my mortgage.
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Jen
(@juniperjen3) reported
@santanderuk @santanderukhelp really frustrating to wait 56 mins on hold (at work) to speak to someone re your mortgage offer who then cuts me off!!! Can you help?