Is Santander down in Basingstoke, Hampshire, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (49%)
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Website (23%)
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Transactions (12%)
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Login (10%)
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Transfer (4%)
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Withdrawals (3%)
Community Discussion
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Santander Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Joey Maley
(@joeymaley) reported
from
Wokingham, England
@santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Dei Bryn 77 🏴
(@DeiBryn77) reported
@OwsWills @santanderuk I've spent the best part of a year with Santander trying to sort out a Section 75 claim. Not good. Poor communication even after an Ombudsman decision went my way. Seriously tempted to move mortgage and accounts from there based on their customer service alone.
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Four days until #geekdis ♿ starts!
(@JustGeekingBy) reported
@helengrantsays @santanderuk I feel sorry for her, but there's a major hole in this story. How did they get her pin code? It had to have been somewhere in her bag or on her phone. She claims it wasn't written down, but if it was in her phone somewhere that's the same thing. Many people put it in there.
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Andrea M 🏳️⚧️🦖🏴🦕🇺🇦
(@1963AndreaM) reported
@MorganBroadcast This is just awful and for @VirginActiveUK @santanderuk to be this blase about it is just disgusting. I hope you get it sorted soon. Consider moving to another bank asap. If they can access your account again they will certainly try and Santander dn't seem to care.
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Irena 🇺🇦
(@ORIoliver) reported
@MorganBroadcast Similar happened to my friend in July. Card etc stolen from gym, thief somehow got access to pin. @santanderuk totally unhelpful. Kept stupidly sending info to stolen phone. Rude to my friend, treated her like a criminal despite immaculate banking record.
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Ali
(@sarcastic_ali) reported
@Sue_Pook @santanderuk If it helps I'm with Nationwide. They are constantly checking I'm me even with the regular monthly stuff. It's usually via the phone app though, so I'm not sure it would have helped here. But app access is locked to fingerprint/PIN that is different to the card PIN?
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Myz Lilith
(@MyzLilith) reported
@bethanyrutter @santanderuk You have to be logged in to the banking app to view your pin. So if a criminal can see it, they're also already in a position to transfer your entire balance to another account. But the fact that these people managed to unlock the phone *and* access the banking app is terrifying.
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The Libertarian
(@A_True_Liberal) reported
@agegarton @MorganBroadcast @santanderuk Having worked in call centres, there are lots of hard working customer service staff. No question. There are also staff who don't give a damn about customers and just want hit their targets and get to the end of their shift with as little hassle as possible.
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lettiebella🦉🇬🇧
(@lettielou05) reported
@MorganBroadcast @santanderuk @VirginActiveUK Im so sorry as my husband has been hacked and I know it's different it the mess it leaves behind is just awful and nobody cares !!
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Coco62😷
(@Coco62mw) reported
@MorganBroadcast This is terrible, I hope @VirginActiveUK and @santanderuk make sure you get reimbursed
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Stephanie Savage
(@steffisav) reported
@MorganBroadcast Im sorry you’ve had to go though this, if anything this has convinced me to leave @santanderuk I’ve been thinking about it for some time. I had an issue a few weeks back about what I thought was fraud in my account. Passed from pillar to post they didn’t know who should deal with