Santander

Is Santander down in Basingstoke, Hampshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Basingstoke, Hampshire, England 02/15/2026 13:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Login (13%)

    Login (13%)

  3. Website (11%)

    Website (11%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • RobertF53442725 Robert FLOYD (@RobertF53442725) reported

    @santanderuk What a useless organisation. Trying to open an esaver online, constant error message. Ring for a branch appointment, cant do that I need to go to branch to get a profile, whatever that is and then go back for the appointment. Rubbish customer service

  • gothyspice_ emotional support goth (@gothyspice_) reported

    @santanderuk hi, I'm having issues with the mobile app as it won't let me transfer money

  • kevharrison_ Kev & Daniel’s #autism journey (& Bruce 😉) (@kevharrison_) reported

    @santanderuk - I have accidentally paid money to a wrong account. Urgent. Am in America on vacation and help desk were not helpful at all and hung up phone. I cite ‘misdirected payments code’

  • curlytopTW2 CurlytopTW2 (@curlytopTW2) reported

    @MartinSLewis @MoneySavingExp please when you recommend the new Santander Esaver Easy Access savings account also report the appalling customer service. I was on hold for 2.5 hours this evening to try and speak to someone about my application.@santanderuk

  • SimonJo96044934 Simon Jones (@SimonJo96044934) reported

    @santanderuk 40mins on hold how do you call that a service 🤬🤬💩💩

  • CtoGrayd GrayD_CTO (@CtoGrayd) reported

    @LizKershawDJ @santanderuk wow no cash points that is plain madness - we only have one Santander branch here for a population of 60k plus - 2 outside machines one of which is always not working properly

  • Jonnyhibberd Jonathan Hibberd 🇺🇦 (@Jonnyhibberd) reported

    Slow hand clap for @santanderuk saying Ukrainians can open bank accounts then only accepting documents for it that you would have if you already lived in the UK... 🙄

  • assortedwaves Emotion’s an ocean in which to hide (@assortedwaves) reported

    @WoyenB @santanderuk Thanks, I’ve used Chip and Pin which works but not all the time, can use my card online. Think I’m just going to change banks. Since they moved debit cards to Mastercard there’s been problems

  • GillGRob Gill 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@GillGRob) reported

    @LizKershawDJ @santanderuk Shame they didn't have the service where you scan the cheque in, barclays do, it's so much easier

  • Tara_Rogersxx Tara Rogers (@Tara_Rogersxx) reported

    42 minutes on hold to @santanderuk - new customer but already tempted to go elsewhere!