Santander

Is Santander down in Basingstoke, Hampshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Basingstoke, Hampshire, England 12/01/2025 10:20

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (53%)

    Mobile App (53%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (6%)

    Transactions (6%)

  5. Withdrawals (6%)

    Withdrawals (6%)

Community Discussion

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • keeeenii keeni (@keeeenii) reported

    @santanderuk A customer transferred me money last night, it has left there bank but not come into mine, is that a fault with mine or theres?

  • AaronCNash Aaron Nash (@AaronCNash) reported

    @santanderuk Cards are still not working any update?

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

  • EmmaHM83 Emma (@EmmaHM83) reported

    @santanderuk Does this mean it's working again and my card won't keep getting declined?

  • 92to1 hamstrung (@92to1) reported

    @santanderuk So what were the issues ? What caused it ? Was it the same as the outage in May ? Think of the embarrassment for people in shops not able to pay...it's not just about compensation for charges you know. What others banks have had 2 major outages in 6 months ?

  • HCWaterman Designs By Hayley (@HCWaterman) reported

    @santanderuk I've had a large payment (rent!) come out twice this morning my landlord can only see 1 payment and my confirmation email & sms only show 1 payment, could this be part of the ongoing issues or something else?

  • AgentKe0 Spiderman Hypeman (@AgentKe0) reported

    @santanderuk HELLO, I STILL CANT MAKE PAYMENTS, I NEED TO GET MY SHOPPING DONE, I DO NOT HAVE ACCESS TO MY PHONE RIGHT NOW CAN YOU PLEASE MESSAGE ME

  • SpDeLaCruz1 Claretta (@SpDeLaCruz1) reported

    @santanderuk @santanderukhelp So I've made payments from my account but not showing it being taken off my account....I take it the payments will come out when problem fixed

  • SadOwlboy737 Sad potato god (@SadOwlboy737) reported

    @santanderuk Issues are most certainly not fixed, I just got told I was unable to use my card on an online purchase

  • Wotnohair John G (@Wotnohair) reported

    @santanderuk My card is still not working. 24 hours now. How long is it going to take to resolve this issue ?