Santander

Is Santander down in Basingstoke, Hampshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Basingstoke, Hampshire, England 02/18/2026 08:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Login (13%)

    Login (13%)

  3. Website (11%)

    Website (11%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Joby_Chapman Jo (@Joby_Chapman) reported

    @santanderuk please help us get to our new house for Xmas. Family members are really struggling in Temporary housing waiting for your reply . Super slow response rate for Santader being reported by multiple conveyancers. How is this acceptable. ??

  • Joby_Chapman Jo (@Joby_Chapman) reported

    @santanderuk please can you help . We are waiting on a reply re our approved mortgage. Our agent sent letter a week ago. We have sick family in temp accommodation and this urgent so we can be sorted for Xmas. Time is precious we need your help.

  • GeordieApe The Geordie Ape 🦍 🌍🌌 (@GeordieApe) reported

    @Mistywoman1 @santanderuk Santander where the absolute pits when I went through a mortgage application with them about 9 years ago. Completely messed me about and I near lost the house I was looking to buy (I was also an existing mortgage customer at the time). Dreadful service. Would never use again.

  • stonedg44 David Stone (@stonedg44) reported

    @santanderuk No Internet or app access!

  • xavipankhania XaviP (@xavipankhania) reported

    @santanderuk someone tried fraud on my account and I've been on hold for nearly an hour. Card has been blocked. Can someone please contact me ASAP. Plus whoever answered the first time hung up. Pathetic customer service

  • JamieLavery_ Jamie Lavery (@JamieLavery_) reported

    Why does it feel like every company is using Covid as an excuse for poor phone customer service and wait times frustrating waiting again @santanderuk @santanderukhelp

  • tufty_david David Tufty (@tufty_david) reported

    @twinklresources @santanderuk Who pay drink addled drivers who hurt innocent people. Why support drunks???

  • __Marmite__ AllBladesArntWe (@__Marmite__) reported

    Is anyone working @santanderuk FRAUD line??? Trying to get through for over an hour yesterday, 45 minutes so far today and still no one answering.

  • TherapyExpert Dr Julie Scheiner (@TherapyExpert) reported

    @santanderuk amazing still no reply to my concerns. Perhaps if you employed more competent ppl you would be able to cope without being so hopefully at customer services

  • Joby_Chapman Jo (@Joby_Chapman) reported

    @santanderuk Please can you help and improve response timelines. Solicitors saying 3 weeks on average to simple enquires@on already approved lending. We are desperately waiting. Thankyou