Is Santander down in Basingstoke, Hampshire, England?

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

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Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

1. 

   Mobile App (53%)

2. 

   Website (18%)

3. 

   Login (18%)

4. 

   Transactions (6%)

5. 

   Withdrawals (6%)

Community Discussion

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

• Joey Maley (@joeymaley) reported 45 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• Harri Millard (@harri_millard) reported 31 seconds ago

  @MorganBroadcast The now potential loss of earnings for @santanderuk and @VirginActiveUK is probably more than what it would have ‘cost’ them to help you out properly in the first place.

• Jo Oliver 💜🇬🇧 (@BagFleaBag) reported a minute ago

  @MorganBroadcast @santanderuk @VirginActiveUK You poor lady, I desperately feel for you. How awful. I can’t imagine how sick you must feel. Then how frustrating to not have any back up from Santander on top, I don’t understand that, I hope they are caught and brought to justice. Best of luck with it. 🙏

• Rachel Beacham (@RachelBeacham) reported 2 minutes ago

  @MorganBroadcast @santanderuk @VirginActiveUK I’m sorry it’s terrible. But on the bright side it might show up cracks in the system so we can help others. The banks certainly should be more accountable. My dad was just defrauded and the banks authorized a lot of money with zero checks. keep fighting!

• Alaric Hobbs (@AlaricHobbsArt) reported 5 minutes ago

  @MorganBroadcast Sounds bloody awful! I hope you get some sort of justice. I also will never go near @santanderuk or @VirginActiveUK now!

• Gill (@gilld008) reported 10 minutes ago

  @MorganBroadcast Sorry this has happened. Check insurance for items away from home. Can police assist gym investigation, CCTV, who has access to customer records. So many people mentioned the banking app pin @santanderuk how can you assure customers?

• Melissa Davies (@melissadavies75) reported 11 minutes ago

  @MorganBroadcast @santanderuk I had a similar issue many years ago with @HalifaxBank and Egg bank. Had my money returned by the Halifax but not Egg, now Yorkshire Building Society. Good luck!

• Susie Mesure (@susiemesure) reported 14 minutes ago

  @KatyaTaylor So awful. SURELY @santanderuk have to step up.

• Jude Butler (@nelltent) reported 15 minutes ago

  @whyteuk @VirginActiveUK @santanderuk Just been reading the thread. Shocking read and customer neglect on every level. Virgin security has let her down and then Santanderuk has been irresponsible, negligent and totally disinterested to help this lady. Her life is now just about recovering her lost money! Appalling

• David@Housing Ladder (@DavidAHSleath) reported 16 minutes ago

  @MorganBroadcast So sorry to read this - what a nightmare for you and further evidence of the fact that customer service where banks are concerned no longer exists. I have first hand experience that @santanderuk are one of the worst!! Hope you get sorted!!

• GeoffreytheFlexuralCat (@GeoffreytheC) reported 17 minutes ago

  @MorganBroadcast @santanderuk Contacted bank. After a while told the story from 3 years ago when they didn't intervene. The rep checked. Said thar "couldn't determine whether pin used or not". To this day, I have no explanation how they were able to use my stolen cc. It should be impossible. 4/x