Santander status: access issues and outage reports

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

• 
  Joey Maley (@joeymaley) reported 14 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen (@Pinkribbonmark2) reported 1 minute ago

  Get these robots off the line and replace with people who can answer the call and actually help you @santanderuk 🤬🤬🤬

• 
  Tyler (@Empty_With_You) reported 1 minute ago

  @santanderuk For the record, you withholding MY money from me & preventing my bills from being paid isn’t an “inconvenience”. The fact that not a single notification was sent to me, nor is there anything on my account to show there’s a block makes it even worse.

• 
  Andy Travis (@AdvanceBjj) reported 4 minutes ago

  @santanderuk I need some help on an issue…I closed my account with you in June 2025 which was all finished as I live in Indonesia. However I have just had a refund for a UK purchase actioned and they have refunded to the original card…now closed? What now?

• 
  Dorset Gooner (@dorset_gooner) reported 6 minutes ago

  So @santanderuk cards not working @AintreeRaces frustrating but will they take cash? No! No common sense at all Day ruined 👍👏🏻

• 
  Msy (@MsyMiss754) reported 8 minutes ago

  @santanderuk The message was sent sometime before 9am this morning - still nothing. Why get in touch with a customer if they haven’t reviewed the complaint already??

• 
  Lee Bee 💙💙💙 (@LeeBee39) reported 9 minutes ago

  @santanderuk clearly in either a cyber attack or major infrastructure issues! What is it? Your customers NEED to know - especially when one of your junior fraud callers said YES you are undergoing a cyber incident! Want me to post more of the call?

• 
  jaredowens (@jaredowens36629) reported 11 minutes ago

  @santanderuk @santanderuk hi I mean like permanently from Santander's side, so that the customer can't just re-activate them from the app?

• 
  name pending (@wozeruk) reported 13 minutes ago

  @santanderuk I need some help. I have been rejected for a basic bank account but by law you after accept me underpayment account regulation 2015 you are designated by HM treasury and must offer a basic account I fit the criteria can somebody help me with this inquiry

• 
  @Gaylesian (@gaylesian) reported 15 minutes ago

  @DrChrisParry @santanderuk What annoys me about banks is they close down branches don’t want to speak to you, However you have money in your account you want to transfer it you have to log onto your account know all your passwords yet they decline and you have to speak to them.

• 
  Aidy (@Adey22) reported 18 minutes ago

  @santanderuk Bet365 said unable to make payment with this card.. when contacted their customer services they said there were problems with Santander card payments yesterday afternoon and issue was Santanders.