Santander status: access issues and outage reports

Problems in the last 24 hours in Wokingham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Wokingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Wokingham, England

Latest outage, problems and issue reports in Wokingham and nearby locations:

• 
  Corinna Reilly (@corinnareilly) reported 25 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

• 
  Iain White (@WhiteIain) reported 52 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Joey Maley (@joeymaley) reported 53 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Odin Events (@odinevents) reported 1 minute ago

  @santanderuk over 2 hrs on the phone to have it put down, call back and now waiting over 50 mins ... and still no reply!! 🙄

• 
  Neesh (@Neesh_bloggs) reported 2 minutes ago

  @santanderuk I've had an ongoing issue with credit card payments being refused for over 3 weeks now. I've made 3 phone calls to you in that time and had 3 promises of callback. Not happened. Now been on hold for 40 minutes to try to get through AGAIN. Not impressed

• 
  MiniM🦋 (@Minimaria) reported 5 minutes ago

  Santander is the worst bank!! Over an hour to speak to customer service! @santanderuk @santanderukhelp

• 
  PJayy (@PJayy97672133) reported 8 minutes ago

  @santanderuk 3 hours waiting for Santander mortgages to answer phone still waiting branches close a ,3 is anyone working for this company they seem to have no staff

• 
  Adrienne Levison (@adriennelevison) reported 8 minutes ago

  @santanderuk Telephone banking hours apparently 8am to 8pm. Phoned at 7.40pm but closed!!! Great service! Had phoned at midday but waited 4 ages then put phone down. GET YOUR ACT TOGETHER ! Enough of calls may take longer 2 answer & sorry u are having to wait.

• 
  James Robinson (@jamesr_pcw) reported 12 minutes ago

  Shocking customer service @santanderuk three calls 230 minutes of life wasted and no answer. Sort it out

• 
  Veritas (@SunnySian7) reported 15 minutes ago

  Why do @santanderuk customers have to wait over 1 hour to get through to customer service? No 📞 back option, no estimated waiting time - Your customer service needs to level up or you will lose a ton of business. I just want to pay you please help me, help you take my 💰

• 
  Veritas (@SunnySian7) reported 15 minutes ago

  @pllowry @santanderuk I've been in the queue for 1 hour and 15 minutes now. I just want to pay my mortgage...at first I got the annoying automated service with robowoman and the abysmal music. Now I just have ringing - I'm beginning to wonder if it's just been redirected to an empty room with a line

• 
  scooby 🦊 (@lyndyloobyloo) reported 23 minutes ago

  @santanderuk is it company policy that branch managers and complaints investigation team ignore customers letters? Written twice to the Tonbridge branch manager and no reply and same big standard reply from complaints. Terrible customer service 😡

• 
  Joy of SBM (@joie_nouvelle) reported 25 minutes ago

  @MorganBroadcast I have just read your thread. This is a nightmare, I truly hope that @santanderuk act now!!! They have failed to take action and then compounded their failures by calling you on your stolen mobile. (WTF) I’m so sorry you are having to deal with this! 🥲