Santander status: access issues and outage reports

Problems in the last 24 hours in Bakewell, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bakewell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Bakewell, England

Latest outage, problems and issue reports in Bakewell and nearby locations:

• 
  Lorraine Fox (@LozFox1) reported 14 minutes ago from Sheffield, England

  Why can I not get into my online banking app @santanderuk it just keeps freezing on the login page after I enter my pin. There doesn’t appear to be any way to close down or log out!

• 
  ⚔️⚔️⚔️⚔️ (@Ijblade) reported 55 minutes ago from Sheffield, England

  @santanderuk is there anyone actually working in call centre. On phone at 8 and still cant get through

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Edward Terry (@iamedterry) reported 5 minutes ago

  @santanderuk As a systems and process specialist I can see there’s a deeper issue that needs addressing. And removing telephone support was not a smart move either. Why are you making it so hard to get support? Do you want to lose customers? It wouldn’t surprise me if you are.

• 
  Pumblechook (@pumblechook) reported 5 minutes ago

  @santanderuk what ridiculous chat service on the mobile phone app! I used the chat service yesterday afternoon.... it was replied to this morning! Completely unacceptable and unprofessional service!

• 
  . (@Midnight_x83) reported 6 minutes ago

  @santanderuk It's been four hours since your chat not said they were passing me to a customer service rep to join the chat....still nothing

• 
  Edward Terry (@iamedterry) reported 9 minutes ago

  @santanderuk I think that’s symptomatic of a bigger issue. Having to wait 8 hours for text support says many things about your systems. 1) The AI chat assistant doesn’t deliver; 2) There are fundamental underlying issues that are causing so many people to need support (the bigger issue).

• 
  subconsciouscyclist (@subconsciouscyc) reported 10 minutes ago

  @santanderuk I've had a complaint open with you since March. You have admitted liability but still not resolved the issue. You have taken my money and not reduced the interest on my car finance because your systems are incapable of making this simple calculation.

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 12 minutes ago

  @santanderuk you moved my branch without telling me at Canary Wharf and the new one has no counter or anyway to pay coins in. Very poor service.

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 16 minutes ago

  @HWarlow @santanderuk awful to hear

• 
  Keebs 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@keebsonx) reported 16 minutes ago

  @santanderuk Let's be honest, my experience with Santander went exactly as expected. Your app is shocking. Your website is shocking. Your telephone service is shocking.

• 
  AP (@andyparsons3) reported 17 minutes ago

  @santanderuk - I’m still waiting, that’s another 4 hours and still no access to the banking services I’ve already paid you fo just becuase you feel like you need to go slow @MartinSLewis is this normal to block access or should I be looking elsewhere

• 
  Nick (@petch_nic) reported 18 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?