Santander status: access issues and outage reports

Problems in the last 24 hours in Alexandria, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Alexandria, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Alexandria, Scotland

The most recent Santander outage reports came from the following cities: Helensburgh.

City	Problem Type	Report Time
Helensburgh	Mobile App	1 month ago
Greenock	Mobile App	2 years ago
Alexandria	Login	2 years ago
Erskine	Mobile App	2 years ago
Houston	Transactions	2 years ago
Bridge of Weir	Mobile App	2 years ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Bavington (@RevJohnBav) reported 33 seconds ago

  @santanderukhelp @santanderuk I am really frustrated. I tried to make an appointment to meet someone for help in my branch. It said the appointment would be on the phone. No information. No call. No number to ring. No email. No help. No-one available on online chat.

• 
  IAMDAVIDBUDD (@iamdavidbudd) reported 1 minute ago

  @Mike_FT @santanderuk tell them to go to Southport Ormskirk or Chester branches where vulnerable people exempt according to govt rules can be guaranteed to be abused by rude aggressive staff provided: they are white they look inoffensive are not likely to bite back don't ask @santanderukhelp for help

• 
  laura laurie (@TheMonaLaura) reported 3 minutes ago

  @Better_UK @santanderuk I have suspended my gym membership however @Better_UK have continued to take money via direct debit I have been to leisure centre who can’t help me and the better help line is no use - can I cancel my direct debit?

• 
  NHS HCSW MARK WEST (@red6661999) reported 3 minutes ago from Stoke-on-Trent, England

  @NHUB40 I paid for the full amount with my debit card so I thought I had some protection but apparently I don't meet the criteria for a card dispute. so even @santanderuk can't help

• 
  Charlotte Ridgwell (@lottie81) reported 7 minutes ago

  @santanderuk my 15yr old son is trying to open a mini current account online but you keep asking for two forms of ID. He has sent his passport but doesn’t own a driving licence or tax return letter. Please help

• 
  Harry Baxter (@Harry_Baxter1) reported 10 minutes ago

  @santanderuk seem to have gone from the best to the worst customer satisfaction for existing customers...

• 
  Dr Sue Richards (@Suer_63) reported 11 minutes ago

  @santanderuk I'm having problems accessing banking app this morning. It says 'sorry the server is not responding', is there an issue or is it just me?

• 
  Adrienne Levison (@adriennelevison) reported 11 minutes ago

  @santanderuk Unbelievably appalling customer service! Trying to make a telephone banking transaction just hung on for 15mins waiting for someone to answer the call! Disgraceful!

• 
  chan (@chanconquest) reported 20 minutes ago

  with helping re my old car which was broken due to a manufacturing defect which no one assumed liability for!! If you’re thinking of fincane for anything, would definitely stay well away from @santanderuk !!

• 
  Caro (@cefasox36) reported 22 minutes ago

  Wow @santanderuk first impressions are really not impressive for my 13 year old looking to start his current account banking journey.Rejecting his ID when we've followed the advice of your advisors & the email saying so quoting different ID to that provided. Poor service already