Santander status: access issues and outage reports

Problems in the last 24 hours in Erskine, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Erskine, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Erskine, Scotland

Latest outage, problems and issue reports in Erskine and nearby locations:

• 
  Sue Nicolson 💙 (@SueNicolson) reported 27 minutes ago from Glasgow, Scotland

  @sainsburys and @santanderuk please resolve the checking out issues on your site. It has been 2 weeks now and takes several attempts to checkout the basket as the app isn’t connecting with the bank.

• 
  David A (@tofolo_1) reported 38 minutes ago from Glasgow, Scotland

  @santanderuk hi, need little help with current account 'retail offers' but not sure where to ask. Month ago i 'activated' a Now Broadband offer, had to pay 2 months bills. I have done this, the offer ended to new customers during that time. I don't see it on chosen offers?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarah (@MsSC1986) reported 6 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

• 
  Damien McCrystal (@DamienMcCrystal) reported 7 minutes ago

  @santanderuk An unmoving queue at 3.15pm. No indication of service available. If you can’t serve after a certain time, make it clear, put up a sign. Deal with customers clearly and efficiently instead of wasting their time. Don’t treat people like **** because they’re poor and inarticulate.

• 
  Pughy (@Pughy29) reported 8 minutes ago

  @dazzgedd73 @santanderuk We've been with them since the Abbey National days too and unfortunately I have to agree with the poor service. Currently trying to move an ISA which should be easy. Customer service has been dreadful

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 8 minutes ago

  @HWarlow @santanderuk awful to hear

• 
  Matty Hough (@MattyHough2) reported 12 minutes ago

  @santanderuk Hi @santanderuk — I was advised a case handler would contact me after 8am today, but I still haven’t received any email or contact. I remain stranded abroad without access to funds. Please urgently escalate this and contact me immediately

• 
  Carolyn Eley (@CarolynEley2) reported 19 minutes ago

  @santanderuk you have sloppy security procedures. Should it really take 15 minutes to try to log in?? Disgraceful service

• 
  Traffic Hombre (@neilwaring1) reported 19 minutes ago

  @santanderuk pop up on app that you have to give more details who is owned by a 3rd party, elderly family member who can't do this and a phone call too yourselves with no help given #poorservice#notelderlyfriendly#responseisrequired🤯🤯🤯

• 
  Mr Eko (@MrEko_Lost) reported 20 minutes ago

  @hnjsamuels @santanderuk @santanderuk rubbish service

• 
  steve calvert (@scalvert2408) reported 20 minutes ago

  @santanderuk your chat facility is terrible. It just send you to a messaging service and then no one replies. You would think trying to get help paying off your balance would be easy but two days later I have had no contact and the app isn’t working

• 
  Aluminium Frank (@aluminiumfrank) reported 20 minutes ago

  @santanderuk my wife who has been with you for years is getting notifications to update her details. We have tried on the unresponsive app to do this eventually ringing the 0330 number for help.. the guy was hopeless… 🎵time to say goodbye🎵perhaps