Santander status: access issues and outage reports

Problems in the last 24 hours in Prenton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Prenton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Prenton, England

Latest outage, problems and issue reports in Prenton and nearby locations:

• 
  Jo Boyd (@JoBoyd71656844) reported 18 seconds ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 17 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

• 
  Long-E (@LongTingz_L17) reported 22 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave Moss (@DavidMoss315) reported 2 minutes ago

  @santanderuk applied for an Edge Credit Card and asked that the credit limit from my 123 card be transferred over. Told in branch this wouldn't be a problem. Two weeks later after numerous calls/ assurances it would be done I'm still waiting. Getting beyond a joke now.

• 
  Keebs 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@keebsonx) reported 3 minutes ago

  If you're thinking of banking with Santander for your business - DON'T They recently put their standard account fees UP by 42.5 % Hey @santanderuk, enjoy losing another business customer.

• 
  LouL (@LouiseLight1) reported 4 minutes ago

  @santanderuk is online banking down? Says server can’t be found???

• 
  Andrew Bates (@AndrewBate13285) reported 4 minutes ago

  Still waiting for @santanderuk to help me with a couple of simple questions I sent them 5days ago. Live chat asks you to leave your questions but never reply Wasted many lunch breaks on hold. They still view me as a nuisance for having the audacity not to know everything

• 
  audreygallagher (@audreygallagher) reported 5 minutes ago

  @santanderuk @TSB Letting elderly customers down badly..My dad's local branch was shut down so I drove 10miles to the next so he could withdraw cash while waiting for a new card. Shut for refurb!.Only that I was able to give him cash myself to tide him over he would be stuck 😡

• 
  jaredowens (@jaredowens36629) reported 5 minutes ago

  @santanderuk @santanderuk hi I mean like permanently from Santander's side, so that the customer can't just re-activate them from the app?

• 
  Numin (@Numino2cm) reported 6 minutes ago

  @santanderuk Trouble is I can’t get through to anyone that would help

• 
  M.D (@Only1MaxyD) reported 10 minutes ago

  @santanderuk Hello, this is what I mean, rather than the customer have to subtract and do a calculation, can this current spend value be shown?

• 
  Kevin Baker (@KevinBa07776436) reported 10 minutes ago

  @gray_schofield @santanderuk This is typical poor service from banks. I used to work in an FCA regulated financial organisation and deal with Executive Complaints. Come on Santander do the right thing. Open the accounts, uphold the complaint and pay compensation

• 
  Tyler (@Empty_With_You) reported 11 minutes ago

  @santanderuk Prevent me from getting access to my money. That you’d prevent my DD’a and bills from being paid. No attempt whatsoever to inform me what was happening with my account. No attempt to confirm Receipt of the emails telling my wife that my account would be blocked for no reason.