Santander status: access issues and outage reports

Problems in the last 24 hours in Prenton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Prenton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Prenton, England

Latest outage, problems and issue reports in Prenton and nearby locations:

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 46 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

• 
  Jo Boyd (@JoBoyd71656844) reported 55 minutes ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

• 
  Long-E (@LongTingz_L17) reported 55 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Northern Monkey (@TheNorthernMon2) reported 2 minutes ago

  Are your systems down? On hold for 40 minutes. Cant access credit card info. @santanderuk

• 
  Urmston Meadows (@UrmstonMeadows) reported 2 minutes ago

  @santanderuk Now Sandi has completely gone offline with "technical issues". You could not make it up. 40 minutes on hold and now this.

• 
  Sheila kirkby (@kirkbysheila28) reported 4 minutes ago

  @santanderuk @StumpyRabbitt @santanderuk why are you doing this to existing customer why not just to new customers? I hope it doesn’t happen to me I have been a customer of yours since you were abbey national 😳

• 
  Ash 1974🔴🏐 (@andy_horner) reported 5 minutes ago

  @santanderuk Well, after authorising an unsanctioned withdrawal, they now cant give me access to my mobile or online banking! Cowboy banking basically. Customer service or security cant do a thing either!!

• 
  Try Type (@try_type) reported 7 minutes ago

  @santanderuk Put the phone down. 1hr plus wait isn’t acceptable. No problem plenty of other banks.

• 
  @roadworksauditoruk (@roadworkauditor) reported 10 minutes ago

  @santanderuk As you can imagine having her stuff stolen in the first place was very distressing then to be let down by her own bank was the final straw !

• 
  Flagship2UK (@Flagship2UK) reported 10 minutes ago

  @santanderuk hi - just checking if the App has had an upgrade and removed all statements or I just can’t find them. Hoping you can help?

• 
  Sandi (@Limaratoo) reported 13 minutes ago

  @santanderuk Which will cost me a fortune! Don’t worry, I’ll find another way. Looks like I’ll have to as your chat is down on the website and I can’t message you here! I guess you can’t message me either?

• 
  Ali (@callyoubetty) reported 13 minutes ago

  @santanderuk It takes forever to take a photo the app accepts. I'm starting to whoever designed it hates Santander. I only keep the account for receiving and paying cheques. There's no point sending a DM as I can't see what you could do. Please just tell the relevant person to fix it. Thanks.

• 
  George (@bipolar_thfc) reported 18 minutes ago

  Does this happen with everyone's bank where they want you to submit documents on your address and all this other ****? I try send money to people and it says failed then accepts the 2nd time round but I can't see the money out my account. These banks are ****. @santanderuk