Santander status: access issues and outage reports

Problems in the last 24 hours in Prenton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Prenton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Prenton, England

Latest outage, problems and issue reports in Prenton and nearby locations:

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 20 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

• 
  Jo Boyd (@JoBoyd71656844) reported 28 minutes ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

• 
  Long-E (@LongTingz_L17) reported 43 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matty Hough (@MattyHough2) reported 6 minutes ago

  @santanderuk Still awaiting meaningful contact or resolution from Santander regarding my fraud case after 13 calls in one week and repeated requests for vulnerable customer support while stranded in Hungary without access to funds. Despite being told somebody would contact me.

• 
  Velvet Twenty (@velvettwenty) reported 9 minutes ago

  @santanderuk @bancosantander Absolutely shocking business banking service! A backlog in the back office is NOT an acceptable excuse to block a payment and all online banking. And a simple response “we don’t know how it will take…..”

• 
  Shirley (@SJacks61) reported 10 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  ∆ (@intelcymru) reported 11 minutes ago

  Sick Sikh seek help @santanderuk

• 
  jo (@5arstudent) reported 13 minutes ago

  @santanderuk I desperately need access to my current account and then to switch out of your bank as a matter of urgency. I don’t even understand how this is legal.

• 
  KATT INTERNATIONAL (@KATT_INTL) reported 20 minutes ago

  @santanderuk @santanderukhelp Santander today restricted my account, they have bullied me , put huge stress and pressure on me, and they with no doubt have broken FCA rules , it's utterly disgusting that a bank can do this to someone who had been with the bank 15 years plus. @TheFCA

• 
  Spam1965 (@NareyPamel6757) reported 21 minutes ago

  @DrChrisParry @santanderuk Join Nationwide, never had a problem with them.

• 
  NewCom Debt (@NewComDebt) reported 25 minutes ago

  @santanderuk @santanderukhelp They are receiving help from us as a Debt Advice Charity - we have the Authorisation etc - we just need to send you information electronically like we do with other banks like HSBC who have an email companies like Cabot or Lowell...

• 
  100 (@GhostNoFace0101) reported 25 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer

• 
  Amy Schofield (@Indie_Amylou) reported 27 minutes ago

  @santanderuk having some issues opening an new customer account. Who do I contact?