Santander status: access issues and outage reports

Problems in the last 24 hours in Prenton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Prenton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Prenton, England

Latest outage, problems and issue reports in Prenton and nearby locations:

• 
  Long-E (@LongTingz_L17) reported 3 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

• 
  Jo Boyd (@JoBoyd71656844) reported 45 minutes ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 48 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scott 🇺🇦✌️❤️ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🏳️‍🌈 🇪🇺 🇺🇦 (@Flanican) reported 8 minutes ago

  Hey @santanderuk, do you think you could ask one of the staff in the back to come out and help serve? I've been in the queue 20minutes and there's about ten people behind me

• 
  Jemma Bell (@Jem_Jem1983) reported 11 minutes ago

  Anyone else having issues with logging in to their @santanderuk banking app? Keeps coming up with “oops something went wrong”

• 
  James Murphy (@JamesMurphy767) reported 12 minutes ago

  @santanderuk Is it ever possible for a customer with a query to get through on any of the phone lines advertised?

• 
  Michael Jay cresswell (@Mjayjcresswell) reported 19 minutes ago

  @santanderuk your online telephone service is absolutly unforgivable.. you have cancelled a £13,800 cheque and given me no explanation, or a customer service person to speak to, blaming covid.. really

• 
  gareth mills (@garethmills_) reported 21 minutes ago

  @santanderuk HELP! I’ve been on hold to CHAPS team for 48 minutes and I’m supposed to be buying a house. Is there an error? Please help.

• 
  Dawn Metcalfe (@DawnPDSi) reported 24 minutes ago

  9 minutes on hold listening to how I could do this online. Yeah, like I didn’t try that 4 times already. Maybe give us an option to put in the already lodged issue your system has created @santanderuk? Or at least say where I am in the queue?

• 
  The Welsh Girl (@thewelshgirl1) reported 24 minutes ago

  Awful bereavement help from @santanderuk over the phone today for my poor Mum, no concept of what she’s dealing with. Thankfully @HalifaxBank were amazing, understanding & kind #CustomerService #bekind

• 
  Nicholas Esposito (@Nikolas88) reported 28 minutes ago

  @santanderuk hello, my access to mobile banking has been blocked for some reason, I tried calling but after half an hour waiting I had to go doing other things. I tried the chat but without login only the bot works, I tried calling again but since I’m abroad phoning doesn’t work

• 
  Harry Barnes 🥾🌍 (@HarryBarnes) reported 29 minutes ago

  @miss_heavens @santanderuk Looks down to me

• 
  Laura Thurlow nee Shapiro (@laura_shapiro) reported 31 minutes ago

  @santanderuk your app is down and I can't get through on the phone I know it is midnight but haven't you got 24hr coverage for problems?